{"product_id":"professional-services-automation-optimizing-project-service-oriented-organizations-hardback-9780471230182","title":"Professional Services Automation; Optimizing Project \u0026 Service Oriented Organizations (Hardback) 9780471230182","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eProfessional Services Automation\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eOptimizing Project \u0026amp; Service Oriented Organizations\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eRudolf Melik (Author), Ludwig Melik (Author), Albert S. Bitton (Author), Gus Berdebes (Author), Ara Israilian (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471230182, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 16 May 2002\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e432 pages\u003cbr\u003e23.8 x 15.8 x 3.6 cm, 0.692 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\" this book is worth reading \"(Project Manager Today, August 2002)\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003ePRAISE FOR Professional Services Automation\u003cbr\u003e \u003cbr\u003e \"SPO\/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy.\"\u003cbr\u003e -Ted Kempf, Principal Analyst, Gartner\u003cbr\u003e \u003cbr\u003e \"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish.\"\u003cbr\u003e -Rick Freedman, author, The IT Consultant and The eConsultant\u003cbr\u003e \u003cbr\u003e \"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions.\"\u003cbr\u003e -Jean Denis Talon, President and CEO, AXA\u003cbr\u003e \u003cbr\u003e \"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software.\"\u003cbr\u003e -Stuart Sackman, Vice President, ADP\u003cbr\u003e \u003cbr\u003e \"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation.\"\u003cbr\u003e -Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage\u003cbr\u003e \u003cbr\u003e \"This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach.\"\u003cbr\u003e -Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eForeword.\u003cbr\u003e \u003cbr\u003e Preface.\u003cbr\u003e \u003cbr\u003e Acknowledgments.\u003cbr\u003e \u003cbr\u003e PART 1: WHAT ARE PSA, SPO, ESM, SRM, ESA, AND BPA?\u003cbr\u003e \u003cbr\u003e Managing the Service Supply Chain.\u003cbr\u003e \u003cbr\u003e Streamlining Business Processes.\u003cbr\u003e \u003cbr\u003e PART 2: SECTION A. PROFESSIONAL SERVICES AUTOMATIONCOMPONENTS.\u003cbr\u003e \u003cbr\u003e Opportunity Management.\u003cbr\u003e \u003cbr\u003e Resource Management.\u003cbr\u003e \u003cbr\u003e Project Management.\u003cbr\u003e \u003cbr\u003e Purchasing Workflows.\u003cbr\u003e \u003cbr\u003e Revenue and Cost Accounting.\u003cbr\u003e \u003cbr\u003e Timesheet Management.\u003cbr\u003e \u003cbr\u003e Labor Management.\u003cbr\u003e \u003cbr\u003e Expense Management.\u003cbr\u003e \u003cbr\u003e Invoicing.\u003cbr\u003e \u003cbr\u003e Request and Issue Tracking.\u003cbr\u003e \u003cbr\u003e Knowledge Management.\u003cbr\u003e \u003cbr\u003e Performance Analysis.\u003cbr\u003e \u003cbr\u003e PART 2: SECTION B. EXTENDED COMPONENTS.\u003cbr\u003e \u003cbr\u003e Customer\/Partner Relationship Management.\u003cbr\u003e \u003cbr\u003e Human Resource Management.\u003cbr\u003e \u003cbr\u003e Complete Enterprise Accounting.\u003cbr\u003e \u003cbr\u003e PART 3: SELECTION AND IMPLEMENTATION.\u003cbr\u003e \u003cbr\u003e Evaluating a Professional Services Automation Solution.\u003cbr\u003e \u003cbr\u003e A Best-of-Breed Approach.\u003cbr\u003e \u003cbr\u003e Technology Considerations.\u003cbr\u003e \u003cbr\u003e Integration.\u003cbr\u003e \u003cbr\u003e Implementation Strategy.\u003cbr\u003e \u003cbr\u003e Operations.\u003cbr\u003e \u003cbr\u003e PART 4: THE FUTURE OF PROFESSIONAL SERVICES AUTOMATION.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e Appendix A: Other Sources of Information.\u003cbr\u003e \u003cbr\u003e Appendix B: Professional Services Automation Request forProposal Template .\u003cbr\u003e \u003cbr\u003e Appendix C: In-House Software.\u003cbr\u003e \u003cbr\u003e Appendix D: Professional Services Automation and EnterpriseResource Planning.\u003cbr\u003e \u003cbr\u003e Appendix E: Emerging Standards and Technologies.\u003cbr\u003e \u003cbr\u003e Appendix F: Purchasing Options.\u003cbr\u003e \u003cbr\u003e Index.\u003cbr\u003e \u003cbr\u003e About the Authors.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52286322213144,"sku":"9780471230182","price":58.98,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471230182.jpg?v=1781549882","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/professional-services-automation-optimizing-project-service-oriented-organizations-hardback-9780471230182","provider":"Freshly Printed Books","version":"1.0","type":"link"}