{"product_id":"process-management-to-quality-improvement-the-way-to-design-document-and-re-engineer-business-systems-hardback-9780471942832","title":"Process Management to Quality Improvement; The Way to Design, Document and Re-engineer Business Systems (Hardback) 9780471942832","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eProcess Management to Quality Improvement\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eThe Way to Design, Document and Re-engineer Business Systems\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eGary Born (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471942832, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 21 October 1994\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e304 pages\u003cbr\u003e25.2 x 19.8 x 2.4 cm, 0.794 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eProcess Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eA Language for Process and Quality Management.\u003cbr\u003e \u003cbr\u003e Writing Procedures and Instructions.\u003cbr\u003e \u003cbr\u003e Structuring and Coordinating Processes.\u003cbr\u003e \u003cbr\u003e Process Analysis.\u003cbr\u003e \u003cbr\u003e Compliance and Creativity.\u003cbr\u003e \u003cbr\u003e Designing Processes for Change.\u003cbr\u003e \u003cbr\u003e Putting it Together.\u003cbr\u003e \u003cbr\u003e Appendices.\u003cbr\u003e \u003cbr\u003e References.\u003cbr\u003e \u003cbr\u003e Glossary.\u003cbr\u003e \u003cbr\u003e Index.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52298074456344,"sku":"9780471942832","price":75.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471942832.jpg?v=1781734737","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/process-management-to-quality-improvement-the-way-to-design-document-and-re-engineer-business-systems-hardback-9780471942832","provider":"Freshly Printed Books","version":"1.0","type":"link"}