{"product_id":"process-improvement-and-quality-management-in-the-retail-industry-paperback-softback-9780471723233","title":"Process Improvement and Quality Management in the Retail Industry (Paperback \/ softback) 9780471723233","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eProcess Improvement and Quality Management in the Retail Industry\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eStephen George (Author), Chris Thomas (Author), Arnold Weimerskirch (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471723233, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 10 August 2005\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e256 pages, Photos: 1 B\u0026amp;W, 0 Color; Drawings: 32 B\u0026amp;W, 0 Color\u003cbr\u003e24.2 x 19.1 x 1.5 cm, 0.447 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eThe authors of \u003ci\u003eProcess Improvement and Quality Management in the Retail Industry\u003c\/i\u003e discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePreface.  \u003cp\u003eChapter 1: Total Quality—An Overview.\u003c\/p\u003e \u003cp\u003eChapter 2: Leadership.\u003c\/p\u003e \u003cp\u003eChapter 3: Customer Focus.\u003c\/p\u003e \u003cp\u003eChapter 4: Effective Management.\u003c\/p\u003e \u003cp\u003eChapter 5: Training.\u003c\/p\u003e \u003cp\u003eChapter 6: Employee Loyalty.\u003c\/p\u003e \u003cp\u003eChapter 7: Customer Contacts.\u003c\/p\u003e \u003cp\u003eChapter 8: Design of Products and Services.\u003c\/p\u003e \u003cp\u003eChapter 9: Managing Processes and Suppliers.\u003c\/p\u003e \u003cp\u003eChapter 10: Corporate Responsibility and Citizenship.\u003c\/p\u003e \u003cp\u003eChapter 11: Data Collection and Benchmarking.\u003c\/p\u003e \u003cp\u003eChapter 12: System Assessments.\u003c\/p\u003e \u003cp\u003eGlossary.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52298043621656,"sku":"9780471723233","price":84.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471723233.jpg?v=1781732223","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/process-improvement-and-quality-management-in-the-retail-industry-paperback-softback-9780471723233","provider":"Freshly Printed Books","version":"1.0","type":"link"}