{"product_id":"performance-based-certification-how-to-design-a-valid-defensible-cost-effective-program-hardback-9781118027240","title":"Performance-Based Certification; How to Design a Valid, Defensible, Cost-Effective Program (Hardback) 9781118027240","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003ePerformance-Based Certification\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow to Design a Valid, Defensible, Cost-Effective Program\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eJudith Hale (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781118027240, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 27 January 2012\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e288 pages\u003cbr\u003e23.4 x 20.8 x 1.5 cm, 0.703 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eAre your employees qualified?\u003cbr\u003e \u003cbr\u003e Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.\u003cbr\u003e \u003cbr\u003e Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.\u003cbr\u003e \u003cbr\u003e Create a certification program within your organization to:  \u003cul\u003e \u003cli\u003eInstill confidence that employees, members, or suppliers are qualified to meet the needs of your customers\u003c\/li\u003e \u003cli\u003eEnsure that your workforce is trained and competent to their job\u003c\/li\u003e \u003cli\u003eMake your hiring process more cost effective and legally defendable\u003c\/li\u003e \u003cli\u003eRecognize competence and consistency of your employees\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eOnce you've identified the need for a certification program, what's the next step? All of the answers are here!\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eList of Tables, Figures, and Exhibits xi\u003c\/p\u003e \u003cp\u003eContents of the Website xiii\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Driver 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Organizations Certify 11\u003c\/p\u003e \u003cp\u003eProtecting the Public 12\u003c\/p\u003e \u003cp\u003eReinforcing Professional Stature and Promoting Universal Standards 13\u003c\/p\u003e \u003cp\u003ePreparing People for Jobs Requiring Competence in Multiple Disciplines 14\u003c\/p\u003e \u003cp\u003eProtecting Jobs and Enhancing Professional Stature 15\u003c\/p\u003e \u003cp\u003eImproving Business Processes 16\u003c\/p\u003e \u003cp\u003eEstablishing Professional Credibility and Influencing Academic Curricula 18\u003c\/p\u003e \u003cp\u003eEstablishing Uniform Performance Standards 18\u003c\/p\u003e \u003cp\u003eProtecting the Brand Name 19\u003c\/p\u003e \u003cp\u003eRaising the Level of Core Competencies 20\u003c\/p\u003e \u003cp\u003eSuccess Measures 21\u003c\/p\u003e \u003cp\u003eWho to Involve 21\u003c\/p\u003e \u003cp\u003eThe Players 21\u003c\/p\u003e \u003cp\u003eTarget Audience 22\u003c\/p\u003e \u003cp\u003eStakeholders 22\u003c\/p\u003e \u003cp\u003eBenefits of Certification 25\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 26\u003c\/p\u003e \u003cp\u003eTips 27\u003c\/p\u003e \u003cp\u003eSummary 30\u003c\/p\u003e \u003cp\u003eWhere to Learn More 31\u003c\/p\u003e \u003cp\u003eNotes 32\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 The Business Case 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Goes into a Business Case 34\u003c\/p\u003e \u003cp\u003eHypotheses, Premises, and Best Guesses 36\u003c\/p\u003e \u003cp\u003eMetrics or Key Success Indicators 37\u003c\/p\u003e \u003cp\u003eEconomic Metrics 39\u003c\/p\u003e \u003cp\u003eNoneconomic Metrics 42\u003c\/p\u003e \u003cp\u003eThe Requirements 43\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 43\u003c\/p\u003e \u003cp\u003eTips 44\u003c\/p\u003e \u003cp\u003eSummary 48\u003c\/p\u003e \u003cp\u003eWhere to Learn More 50\u003c\/p\u003e \u003cp\u003eNote 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 The Requirements 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDistinctions Among Eligibility, Qualification, and Certification 53\u003c\/p\u003e \u003cp\u003eRoles Certification Plays 54\u003c\/p\u003e \u003cp\u003eGatekeeping or Screening 54\u003c\/p\u003e \u003cp\u003eRecognizing Demonstrated Performance 57\u003c\/p\u003e \u003cp\u003eRecognizing Different Levels of Accomplishment or Different Capabilities 57\u003c\/p\u003e \u003cp\u003eTypical Requirements for Certification 58\u003c\/p\u003e \u003cp\u003eAcceptance of a Code of Conduct 61\u003c\/p\u003e \u003cp\u003eEligibility 61\u003c\/p\u003e \u003cp\u003eEducation, Training, and Development 65\u003c\/p\u003e \u003cp\u003eEndorsements 67\u003c\/p\u003e \u003cp\u003eExperience 67\u003c\/p\u003e \u003cp\u003eExternal Credentials 69\u003c\/p\u003e \u003cp\u003eTests 69\u003c\/p\u003e \u003cp\u003eWork Samples 72\u003c\/p\u003e \u003cp\u003eWork or Personnel Records 72\u003c\/p\u003e \u003cp\u003eMaintenance and Recertification 73\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 74\u003c\/p\u003e \u003cp\u003eTips 74\u003c\/p\u003e \u003cp\u003eSummary 76\u003c\/p\u003e \u003cp\u003eWhere to Learn More 77\u003c\/p\u003e \u003cp\u003eNotes 78\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 The Standards 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCompetencies, Standards, and Criteria 81\u003c\/p\u003e \u003cp\u003eDefining the Scope of the Effort 85\u003c\/p\u003e \u003cp\u003eThe Job or Task Analysis 89\u003c\/p\u003e \u003cp\u003eTraditional Job\/Task Analysis Methodologies 89\u003c\/p\u003e \u003cp\u003eControlling Bias 91\u003c\/p\u003e \u003cp\u003eSampling Error 92\u003c\/p\u003e \u003cp\u003eDesign Error 95\u003c\/p\u003e \u003cp\u003eAdministrative Error 109\u003c\/p\u003e \u003cp\u003eDesign of the Credential 111\u003c\/p\u003e \u003cp\u003eCertification vs. Certificate 111\u003c\/p\u003e \u003cp\u003eThe Elements 114\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 115\u003c\/p\u003e \u003cp\u003eTips 116\u003c\/p\u003e \u003cp\u003eStandards 118\u003c\/p\u003e \u003cp\u003eThe Design 119\u003c\/p\u003e \u003cp\u003eSummary 119\u003c\/p\u003e \u003cp\u003eProcedures 121\u003c\/p\u003e \u003cp\u003eFocus Groups 121\u003c\/p\u003e \u003cp\u003eThe NGT 122\u003c\/p\u003e \u003cp\u003eOutcome-Based Competency Session 123\u003c\/p\u003e \u003cp\u003eDelphi Study 124\u003c\/p\u003e \u003cp\u003eWhere to Learn More 125\u003c\/p\u003e \u003cp\u003eNote 126\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Assessment 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefinitions 127\u003c\/p\u003e \u003cp\u003eRigor and Validity 130\u003c\/p\u003e \u003cp\u003eSampling Error 131\u003c\/p\u003e \u003cp\u003eUnder-Representation 131\u003c\/p\u003e \u003cp\u003eExtraneous Abilities 132\u003c\/p\u003e \u003cp\u003eTest Specifications 133\u003c\/p\u003e \u003cp\u003eDesign Errors 134\u003c\/p\u003e \u003cp\u003eAdministrative Error 136\u003c\/p\u003e \u003cp\u003eTypes of Test Items 137\u003c\/p\u003e \u003cp\u003eResponse-Supplied Items 137\u003c\/p\u003e \u003cp\u003eResponse-Not-Supplied Items 138\u003c\/p\u003e \u003cp\u003eComputer-Based Testing 141\u003c\/p\u003e \u003cp\u003eDetermining the Passing Score 142\u003c\/p\u003e \u003cp\u003eInformed Judgment Method 143\u003c\/p\u003e \u003cp\u003eContrasting Group Method 143\u003c\/p\u003e \u003cp\u003eConjectural (Angoff-Nedelsky) Method 145\u003c\/p\u003e \u003cp\u003eIssues in Assessment and Testing 146\u003c\/p\u003e \u003cp\u003eOpportunity to Learn 146\u003c\/p\u003e \u003cp\u003eAdequate Time and Resources 147\u003c\/p\u003e \u003cp\u003eFace Validity 147\u003c\/p\u003e \u003cp\u003eDocumentation 148\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 148\u003c\/p\u003e \u003cp\u003eTips 149\u003c\/p\u003e \u003cp\u003eSummary 155\u003c\/p\u003e \u003cp\u003eWhere to Learn More 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Governance and Administration 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResponsibilities of the Governance Board 163\u003c\/p\u003e \u003cp\u003eCandidate Rights 165\u003c\/p\u003e \u003cp\u003eDisclosure 165\u003c\/p\u003e \u003cp\u003eAppeals and Exemptions 167\u003c\/p\u003e \u003cp\u003ePreparation and Remediation 169\u003c\/p\u003e \u003cp\u003eEthics 170\u003c\/p\u003e \u003cp\u003eFees and Compensation 170\u003c\/p\u003e \u003cp\u003eTest Administration 174\u003c\/p\u003e \u003cp\u003eResponsibilities of the Program Administrator 175\u003c\/p\u003e \u003cp\u003eEstablishing Administrative Support Systems 176\u003c\/p\u003e \u003cp\u003eAnalyzing Test Items 177\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 178\u003c\/p\u003e \u003cp\u003eTips 179\u003c\/p\u003e \u003cp\u003eSummary 187\u003c\/p\u003e \u003cp\u003eWhere to Learn More 190\u003c\/p\u003e \u003cp\u003eNotes 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Recertification and Maintenance 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStability of Enabling Knowledge 194\u003c\/p\u003e \u003cp\u003eDistinguishing Between Knowledge Atrophy and Knowledge Evolution 195\u003c\/p\u003e \u003cp\u003eDefining the Purpose of Recertification or Maintenance 198\u003c\/p\u003e \u003cp\u003eRedoing the Job\/Task Analysis 199\u003c\/p\u003e \u003cp\u003eTiming the Requirement 200\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 201\u003c\/p\u003e \u003cp\u003eTips 201\u003c\/p\u003e \u003cp\u003eSummary 203\u003c\/p\u003e \u003cp\u003eWhere to Learn More 205\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Implementation 207\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Marketing Strategy 208\u003c\/p\u003e \u003cp\u003eDefining the Market 209\u003c\/p\u003e \u003cp\u003eBranding the Credential 210\u003c\/p\u003e \u003cp\u003eLaunching the Credential 211\u003c\/p\u003e \u003cp\u003eRolling Out the Credential and Penetrating a Market 212\u003c\/p\u003e \u003cp\u003eDeveloping and Executing a Communication Plan 213\u003c\/p\u003e \u003cp\u003eDeveloping Effective Program Materials 214\u003c\/p\u003e \u003cp\u003eCelebrating Success 215\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 216\u003c\/p\u003e \u003cp\u003eTips 217\u003c\/p\u003e \u003cp\u003eSummary 220\u003c\/p\u003e \u003cp\u003eWhere to Learn More 220\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Going Global 221\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDistinctions Among National, International, Global, and Multi-National Programs 221\u003c\/p\u003e \u003cp\u003eWhy Go Global or International? 224\u003c\/p\u003e \u003cp\u003eDetermining Reciprocity, Equivalency, and Exemptions 225\u003c\/p\u003e \u003cp\u003eSafeguarding Against Fraud or Misrepresentation 226\u003c\/p\u003e \u003cp\u003eCultural Issues 227\u003c\/p\u003e \u003cp\u003eLanguage and Translation 227\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 229\u003c\/p\u003e \u003cp\u003eTips 230\u003c\/p\u003e \u003cp\u003eSummary 230\u003c\/p\u003e \u003cp\u003eWhere to Learn More 233\u003c\/p\u003e \u003cp\u003eNote 233\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Evaluation 235\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDeveloping an Evaluation Strategy 235\u003c\/p\u003e \u003cp\u003eDefining Evaluation Processes 236\u003c\/p\u003e \u003cp\u003eDetermining What to Measure 237\u003c\/p\u003e \u003cp\u003eDetermining Where to Start 238\u003c\/p\u003e \u003cp\u003eBeing Clear About Your Purpose 242\u003c\/p\u003e \u003cp\u003eDeveloping an Agenda 244\u003c\/p\u003e \u003cp\u003ePresenting Your Data 244\u003c\/p\u003e \u003cp\u003eMissteps and Oversights 246\u003c\/p\u003e \u003cp\u003eTips 247\u003c\/p\u003e \u003cp\u003eSummary 248\u003c\/p\u003e \u003cp\u003eWhere to Learn More 251\u003c\/p\u003e \u003cp\u003eIndex 253\u003c\/p\u003e \u003cp\u003eAbout the Author 269\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Pfeiffer","offers":[{"title":"Brand New","offer_id":52417747026200,"sku":"9781118027240","price":72.48,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781118027240.jpg?v=1784506189","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/performance-based-certification-how-to-design-a-valid-defensible-cost-effective-program-hardback-9781118027240","provider":"Freshly Printed Books","version":"1.0","type":"link"}