{"product_id":"outsourcing-a-guide-to-selecting-the-correct-business-unit-negotiating-the-contract-maintaining-control-of-the-process-hardback-9780471676263","title":"Outsourcing; A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process (Hardback) 9780471676263","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eOutsourcing\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eSteven M. Bragg (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471676263, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 17 February 2006\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e400 pages, Tables: 34 B\u0026amp;W, 0 Color\u003cbr\u003e23.1 x 16 x 3.3 cm, 0.651 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike.\" \u003cbr\u003e --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now \u0026amp; Tomorrow\u003cbr\u003e \u003cbr\u003e \"Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience.\"\u003cbr\u003e --Dr. Will Yancey, PHD, CPA Independent Consultant\u003cbr\u003e \u003cbr\u003e \"Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!\"\u003cbr\u003e --James A. Bologa Executive Vice President and CFO Daticon Inc.\u003cbr\u003e \u003cbr\u003e \"Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate.\"\u003cbr\u003e --Richard V. Souders President and CEO Premier Data Services\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cb\u003ePreface.\u003c\/b\u003e  \u003cp\u003e\u003cb\u003eAbout the Author.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Strategy of Outsourcing.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview of Outsourcing.\u003c\/p\u003e \u003cp\u003eOutsourcing Risks.\u003c\/p\u003e \u003cp\u003eInitiating Outsourcing.\u003c\/p\u003e \u003cp\u003eCompanies That Take Over Outsourced Functions.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Outsourcing a Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow to Find an Outsourcing Supplier.\u003c\/p\u003e \u003cp\u003eEvaluating Potential Outsourcing Suppliers.\u003c\/p\u003e \u003cp\u003eCost of the Outsourcing Relationship.\u003c\/p\u003e \u003cp\u003ePersonnel Issues.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eRelations with the Outsourcing Partner.\u003c\/p\u003e \u003cp\u003eMeasuring the Service Level of Each Outsourced Function.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Contractual Issues.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConstructing the Contract.\u003c\/p\u003e \u003cp\u003eContract Clauses.\u003c\/p\u003e \u003cp\u003eFunction-Specific Contractual Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Managing the Supplier.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFunctional Coordinator.\u003c\/p\u003e \u003cp\u003eLegal Management.\u003c\/p\u003e \u003cp\u003eOutsourcing Advisory Committee.\u003c\/p\u003e \u003cp\u003eOutsourcing Sponsor.\u003c\/p\u003e \u003cp\u003eManagement of Specific Functional Areas.\u003c\/p\u003e \u003cp\u003eManagement of International Suppliers.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Terminating the Outsourcing Arrangement.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTermination Scenarios.\u003c\/p\u003e \u003cp\u003eTermination Avoidance.\u003c\/p\u003e \u003cp\u003eGeneral Termination Issues.\u003c\/p\u003e \u003cp\u003eFunction-Specific Termination Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Accounting for the Outsourced Company.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImpact on Data Collection.\u003c\/p\u003e \u003cp\u003eImpact on Financial Reporting.\u003c\/p\u003e \u003cp\u003eImpact on Controls.\u003c\/p\u003e \u003cp\u003eImpact on Performance Measurement.\u003c\/p\u003e \u003cp\u003eImpact on Transactions.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Outsourcing the Accounting Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Outsourcing Computer Services.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Outsourcing the Customer Service Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eContract-Specific Issues.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Outsourcing the Engineering Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Outsourcing the Human Resources Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Outsourcing the Logistics Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Outsourcing the Maintenance and Janitorial Functions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Outsourcing the Manufacturing Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Outsourcing the Sales and Marketing Functions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Outsourcing the Administration Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix Summary of Performance Measurements.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAccounting.\u003c\/p\u003e \u003cp\u003eComputer Services.\u003c\/p\u003e \u003cp\u003eCustomer Service.\u003c\/p\u003e \u003cp\u003eEngineering.\u003c\/p\u003e \u003cp\u003eHuman Resources.\u003c\/p\u003e \u003cp\u003eLogistics.\u003c\/p\u003e \u003cp\u003eMaintenance and Janitorial.\u003c\/p\u003e \u003cp\u003eManufacturing.\u003c\/p\u003e \u003cp\u003eSales and Marketing.\u003c\/p\u003e \u003cp\u003eAdministration.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex.\u003c\/b\u003e\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Finance \u0026amp; accounting [\u003ca title=\"See our other books on Finance \u0026amp; accounting\" 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