{"product_id":"organizations-and-unusual-routines-a-systems-analysis-of-dysfunctional-feedback-processes-paperback-9781107683143","title":"Organizations and Unusual Routines; A Systems Analysis of Dysfunctional Feedback Processes (Paperback \/ softback) 9781107683143","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eOrganizations and Unusual Routines\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA Systems Analysis of Dysfunctional Feedback Processes\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003eThis book examines the way that people deal with dysfunctional feedback and unusual routines in organizational contexts.\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eRonald E. Rice (Author), Stephen D. Cooper (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781107683143, Cambridge University Press\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 4 June 2015\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e400 pages, 4 b\/w illus.  15 tables\u003cbr\u003e22.9 x 15.2 x 2.1 cm, 0.53 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e“Meet the enemies of organizational effectiveness and acquire the weapons for their destruction. Rice and Cooper methodically analyze the dysfunctional routines that sap the usefulness from organizational procedures and information systems. The absence of contextual understanding, perverse feedback loops, conflicting goals, and destructive panopticon effects are all part and parcel of the deep systems analysis of the case studies presented within the overarching theoretical framework in this book.  You will learn how to avoid them. Rice and Cooper will lead you to wisdom in structuring organizational processes.”  \u003cbr\u003e–Vladimir Zwass, Gregory Olsen Endowed Chair and University Distinguished Professor of Computer Science and MIS, Fairleigh Dickinson University\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eEveryone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eList of figures\u003cbr\u003e List of tables\u003cbr\u003e Preface\u003cbr\u003e Acknowledgements\u003cbr\u003e 1. Crazy systems, Kafka circuits and unusual routines\u003cbr\u003e 2. Causes, symptoms, and subroutines of unusual routines in six computer information\/communication systems\u003cbr\u003e 3. Getting personal - unusual routines at the customer service interface\u003cbr\u003e 4. A multi-theoretical foundation for understanding unusual routines\u003cbr\u003e 5. A detailed case study of unusual routines\u003cbr\u003e 6. Summary and discussion of the case study results\u003cbr\u003e 7. Individual and organizational challenges to feedback\u003cbr\u003e 8. A multi-level and cross-disciplinary summary of concepts related to unusual routines\u003cbr\u003e 9. Recommendations for resolving and mitigating unusual routines and related phenomena\u003cbr\u003e 10. summary and a tentative integrated model of unusual routines\u003cbr\u003e References\u003cbr\u003e Index.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Organizational theory \u0026amp; behaviour [\u003ca title=\"See our other books on Organizational theory \u0026amp; behaviour\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Organizational%20theory%20\u0026amp;%20behaviour%20%5BKJU%5D%22\"\u003eKJU\u003c\/a\u003e], Sociology [\u003ca title=\"See our other books on Sociology\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Sociology%20%5BJHB%5D%22\"\u003eJHB\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Cambridge University Press","offers":[{"title":"Default Title","offer_id":46265880576280,"sku":"9781107683143","price":31.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/products\/9781107683143i_59535aed-3743-498e-9ed0-0bd8f0944e1e.jpg?v=1694509178","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/organizations-and-unusual-routines-a-systems-analysis-of-dysfunctional-feedback-processes-paperback-9781107683143","provider":"Freshly Printed Books","version":"1.0","type":"link"}