{"product_id":"navigating-difficult-situations-in-public-libraries-the-pla-guide-to-trauma-informed-de-escalation-paperback-softback-9798892552950","title":"Navigating Difficult Situations in Public Libraries; The PLA Guide to Trauma-Informed De-Escalation (Paperback \/ softback) 9798892552950","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eNavigating Difficult Situations in Public Libraries\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eThe PLA Guide to Trauma-Informed De-Escalation\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eMargaret Ann Paauw (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9798892552950\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 12 June 2025\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e144 pages\u003cbr\u003e27.9 x 21.6 x 1.3 cm, 0.454 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eBecause libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de-escalate them in trauma-informed ways. Utilizing the framework from PLA’s best-seller \u003ci\u003eA Trauma-Informed Framework for Supporting Patrons\u003c\/i\u003e, this workbook walks readers through building micro-skills for handling difficult situations, providing\u003cul\u003e\n\u003cli\u003ea succinct overview of how to define and understand trauma, including its definition, causes, effects, and manifestations;\u003c\/li\u003e\n\u003cli\u003eevidence-informed approaches drawn from the fields of social work, psychology, and counseling;\u003c\/li\u003e\n\u003cli\u003edozens of activities, handouts, and worksheets designed to spur reflection and help readers build upon the practices introduced in the book;\u003c\/li\u003e\n\u003cli\u003eguidance on debriefing, evaluation, facing compassion fatigue, and other aftercare topics; and\u003c\/li\u003e\n\u003cli\u003eappendices that provide information on mental health resources, crisis intervention hotlines, and further reading on trauma and burnout.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003ci\u003eAcknowledgments\u003cbr\u003e\u003cbr\u003eIntroduction\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePart I Understanding Trauma and Mental Health\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eChapter 1 Understanding Trauma\u003cbr\u003e\u003cbr\u003eChapter 2 Mental Health 101\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePart II Foundation and Skill-building\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eChapter 3 The Escalation Cycle\u003cbr\u003e\u003cbr\u003eChapter 4 Guiding Principles of “\u003cbr\u003eThe Tools”\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eChapter 5 Reflect: Consider Cultural and Historical Issues\u003cbr\u003e\u003cbr\u003eChapter 6 Connect: Focus on Relationships\u003cbr\u003e\u003cbr\u003eChapter 7 Respect: Engage in Choice and Collaboration\u003cbr\u003e\u003cbr\u003eChapter 8 Protect: Promote Safety\u003cbr\u003e\u003cbr\u003eChapter 9 Redirect: Encourage Skill-building and Confidence\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePart III Aftercare\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eChapter 10 Debriefing\u003cbr\u003e\u003cbr\u003eChapter 11 Evaluation\u003cbr\u003e\u003cbr\u003eChapter 12 Recognizing the Emotional Impact of Library Work\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003ci\u003eConclusion\u003cbr\u003e\u003cbr\u003eAppendixes\u003c\/i\u003e\u003cul\u003e\n\u003cli\u003eAppendix A: Mental Health Assistance Resources\u003c\/li\u003e\n\u003cli\u003eAppendix B: Crisis Intervention Resources\u003c\/li\u003e\n\u003cli\u003eAppendix C: National Crisis Hotlines\u003c\/li\u003e\n\u003cli\u003eAppendix D: Further Reading on Trauma\u003c\/li\u003e\n\u003cli\u003eAppendix E: Further Reading on Burnout, Compassion Fatigue, and Moral Injury\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ci\u003eReferences\u003cbr\u003e\u003cbr\u003eIndex\u003c\/i\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003c\/font\u003e","brand":"ALA Editions","offers":[{"title":"Brand New","offer_id":52653062914328,"sku":"9798892552950","price":39.99,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/freshlyprintedbooks.co.uk\/products\/navigating-difficult-situations-in-public-libraries-the-pla-guide-to-trauma-informed-de-escalation-paperback-softback-9798892552950","provider":"Freshly Printed Books","version":"1.0","type":"link"}