{"product_id":"measuring-the-performance-of-public-services-principles-and-practice-hardback-9781107004658","title":"Measuring the Performance of Public Services; Principles and Practice (Hardback) 9781107004658","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eMeasuring the Performance of Public Services\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003ePrinciples and Practice\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003eShows how the principles, uses and practice of performance measurement differ from those in for-profit organisations.\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eMichael Pidd (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781107004658, Cambridge University Press\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 2 February 2012\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e332 pages, 54 b\/w illus.  20 tables\u003cbr\u003e25.4 x 18 x 1.9 cm, 0.8 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e'This is a well written and clearly argued book with a solid empirical and theoretical base. It brings a set of insightful questions to the fraught area of performance measurement in public services. It does not lose the reader in either conceptual or numerical confusion but generally focuses their attention on the basic core issues in the field. The central focus on the different uses of performance measurement and the nature of the choices in terms of practical methods is both useful and illuminating.' Robin Wensley, Professor of Policy and Marketing, Warwick Business School, and Director, Advanced Institute of Management Research\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eMeasuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eList of figures\u003cbr\u003e List of tables\u003cbr\u003e Part I. Principles of Performance Measurement: 1. Measuring public sector performance\u003cbr\u003e 2. Why measure, what to measure and what can go wrong\u003cbr\u003e Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning\u003cbr\u003e 4. Measurement for monitoring and control\u003cbr\u003e 5. Measurement for comparison\u003cbr\u003e 6. Measurement for accountability\u003cbr\u003e Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time\u003cbr\u003e 8. Scorecards and multidimensional indicators\u003cbr\u003e 9. Composite indicators\u003cbr\u003e 10. League tables and ranking\u003cbr\u003e 11. Data envelopment analysis\u003cbr\u003e Index.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Organizational theory \u0026amp; behaviour [\u003ca title=\"See our other books on Organizational theory \u0026amp; behaviour\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Organizational%20theory%20\u0026amp;%20behaviour%20%5BKJU%5D%22\"\u003eKJU\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Cambridge University Press","offers":[{"title":"Default Title","offer_id":46265446662424,"sku":"9781107004658","price":56.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/products\/9781107004658i.jpg?v=1692022957","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/measuring-the-performance-of-public-services-principles-and-practice-hardback-9781107004658","provider":"Freshly Printed Books","version":"1.0","type":"link"}