{"product_id":"managing-quality-with-ebook-access-code-integrating-the-supply-chain-paperback-softback-9781394333134","title":"Managing Quality, with eBook Access Code; Integrating the Supply Chain (Paperback \/ softback) 9781394333134","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eManaging Quality, with eBook Access Code\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eIntegrating the Supply Chain\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eS. Thomas Foster (Author), John W. Gardner (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781394333134, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 5 February 2026\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e496 pages\u003cbr\u003e24.9 x 20.1 x 2 cm, 0.862 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eThe gold-standard introduction to quality management throughout the supply chain\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eQuality management is at the heart of successful supply chains, and \u003ci\u003e\u003cb\u003eManaging Quality: Integrating the Supply Chain, Eighth Edition\u003c\/b\u003e\u003c\/i\u003e provides the most comprehensive, up-to-date approach to mastering this critical field. This edition builds on a foundation of modern quality theory while integrating cutting-edge advancements, including AI, IoT, and risk management in global supply chains. With a focus on Lean, Six Sigma, and service quality, this leading textbook equips students and professionals with the essential tools to enhance quality and operational effectiveness. \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWILEY ADVANTAGE\u003c\/b\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProvides a student-friendly introduction to quality management through a unifying supply chain framework that links foundational quality management principles with modern advancements in Lean, Six Sigma, and service quality\u003c\/li\u003e\n\u003cli\u003ePresents a contingency-based approach grounded in both research and practitioner insights to offer adaptable quality management strategies\u003c\/li\u003e\n\u003cli\u003eIntegrates real-world case studies, including insights from Samsung, Apple, and Great Ormond Street Hospital\u003c\/li\u003e\n\u003cli\u003eExplores cutting-edge topics such as AI, IoT, big data analytics, and digital transformation in quality management\u003c\/li\u003e\n\u003cli\u003eEnhances learning with experiential exercises, active figures, and engaging interactive content\u003c\/li\u003e\n\u003cli\u003eEmphasizes ethical considerations in quality management, including ISO standards and corporate social responsibility\u003c\/li\u003e\n\u003cli\u003eOffers instructor resources, including PowerPoint slides, test banks, and guided discussion questions\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003cb\u003eAN INTERACTIVE, MULTIMEDIA LEARNING EXPERIENCE\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eThis textbook includes access to an interactive, multimedia e-text. Icons throughout the print book signal corresponding digital content in the e-text. \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ci\u003e\u003cb\u003eManaging Quality\u003c\/b\u003e\u003c\/i\u003e integrates video content developed to complement the text and engage readers more deeply with the fascinating field of quality management. Bloomberg News videos demonstrating and applying concepts are integrated throughout the e-text.\u003c\/li\u003e \u003cli\u003eDownloadable Content appears in applicable chapters, enabling students to see and work with data and spreadsheets.\u003c\/li\u003e \u003cli\u003eConcept Check Questions at the end of each section provide immediate feedback, helping readers monitor their understanding and mastery of the material.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAbout the Authors xxii\u003c\/p\u003e \u003cp\u003ePreface xxiv\u003c\/p\u003e \u003cp\u003eAcknowledgments xxvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1 Understanding Quality Concepts xxvii\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Differing Perspectives on Quality 2\u003c\/p\u003e \u003cp\u003e2 Quality Theory 26\u003c\/p\u003e \u003cp\u003e3 Global Supply Chain Quality and International Quality Standards 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 2 Designing and Assuring Quality\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Strategic Quality Planning 86\u003c\/p\u003e \u003cp\u003e5 The Voice of the Customer 112\u003c\/p\u003e \u003cp\u003e6 The Voice of the Market 137\u003c\/p\u003e \u003cp\u003e7 Quality and Innovation in Product and Process Design 160\u003c\/p\u003e \u003cp\u003e8 Designing Quality Services 188\u003c\/p\u003e \u003cp\u003e9 Managing Supplier Quality in the Supply Chain 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 3 Implementing Quality\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10 The Tools of Quality 240\u003c\/p\u003e \u003cp\u003e11 Statistically Based Quality Improvement for Variables 282\u003c\/p\u003e \u003cp\u003e12 Statistically Based Quality Improvement for Attributes 321\u003c\/p\u003e \u003cp\u003e13 Lean and Six Sigma Management Principles and Tools 345\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 4 Forever Improving the Quality System\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14 Managing Quality Improvement Teams and Projects 390\u003c\/p\u003e \u003cp\u003e15 Implementing and Validating the Quality System 423\u003c\/p\u003e \u003cp\u003eAppendix A- 1\u003c\/p\u003e \u003cp\u003eGlossary G- 1\u003c\/p\u003e \u003cp\u003eIndex I- 1\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52503014375704,"sku":"9781394333134","price":112.86,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781394333134.jpg?v=1786323928","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/managing-quality-with-ebook-access-code-integrating-the-supply-chain-paperback-softback-9781394333134","provider":"Freshly Printed Books","version":"1.0","type":"link"}