{"product_id":"managing-public-disputes-a-practical-guide-for-professionals-in-government-business-and-citizens-groups-paperback-softback-9780787957421","title":"Managing Public Disputes; A Practical Guide for Professionals in Government, Business, and Citizen's Groups (Paperback \/ softback) 9780787957421","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eManaging Public Disputes\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA Practical Guide for Professionals in Government, Business, and Citizen's Groups\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eSusan L. Carpenter (Author), W. J. D. Kennedy (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787957421, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 15 August 2001\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e320 pages\u003cbr\u003e23.1 x 15.4 x 2.2 cm, 0.42 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\"This book has become a classic, offering sound advice about how tounderstand and use conflict resolution processes in the publicpolicy arena.\" (Chris Carlson, codirector, Policy ConsensusInitiative)\u003cbr\u003e \u003cbr\u003e \"A classic must-read for professional mediators, public officials,and involved citizens! Managing Public Disputes is a masterfulblend of theory, practical application, and engaging stories thattake the conflict resolver step-by-step through the dynamics ofresolving public disputes.\" (Susanne Terry, mediator and faculty,Mediation Program, Woodbury College)\u003cbr\u003e \u003cbr\u003e \"Required reading for anyone wanting to turn stalemate intoresults. It is foundational for the practice and teaching ofcollaborative policy making.\" (Susan Sherry, executive director,California Center for Public Dispute Resolution, A Joint Program ofCalifornia State University, Sacramento and McGeorge School of Law,University of the Pacific)\u003cbr\u003e \u003cbr\u003e \"The book is a truly excellent starting point for readers,mediators and facilitators...\" (Mediate.com, 1\/02)\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eFor more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:\u003cbr\u003e * Ten proven principles for managing conflict\u003cbr\u003e * A comprehensive framework with step-by-step procedures forcreating productive outcomes\u003cbr\u003e * Seven illustrative case examples\u003cbr\u003e * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation\u003cbr\u003e * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high\u003cbr\u003e * Eight tasks targeted for designing an overall strategy formanaging public disputes\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eThe Authors.\u003cbr\u003e \u003cbr\u003e Part 1: Public Controversies and Conflict Management.\u003cbr\u003e \u003cbr\u003e 1 Understanding Public Disputes: The Spiral of UnmanagedConflict.\u003cbr\u003e \u003cbr\u003e 2 Dealing with Conflict Productively: Alternatives and CaseExamples.\u003cbr\u003e \u003cbr\u003e 3 Developing an Effective Program of Conflict Management: TenPrinciples.\u003cbr\u003e \u003cbr\u003e Part 2: A Step-By-Step Process for Managing PublicDisputes.\u003cbr\u003e \u003cbr\u003e 4 Analyzing the Conflict.\u003cbr\u003e \u003cbr\u003e 5 Designing a Strategy and Setting Up the Conflict ManagementProgram.\u003cbr\u003e \u003cbr\u003e 6 Adopting Procedures, Educating Parties, and DevelopingOptions.\u003cbr\u003e \u003cbr\u003e 7 Reaching and Carrying Out Agreements.\u003cbr\u003e \u003cbr\u003e Part 3: Ensuring the Success of Conflict Management.\u003cbr\u003e \u003cbr\u003e 8 Guidelines for Making the Program Work.\u003cbr\u003e \u003cbr\u003e 9 Paying Attention to Underlying Dynamics: Values, Trust,Power.\u003cbr\u003e \u003cbr\u003e 10 Handling the Human Side of the Process.\u003cbr\u003e \u003cbr\u003e 11 Removing Roadblocks.\u003cbr\u003e \u003cbr\u003e References.\u003cbr\u003e \u003cbr\u003e Index.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Psychology [\u003ca title=\"See our other books on Psychology\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Psychology%20%5BJM%5D%22\"\u003eJM\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52410665238808,"sku":"9780787957421","price":38.46,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787957421.jpg?v=1784247408","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/managing-public-disputes-a-practical-guide-for-professionals-in-government-business-and-citizens-groups-paperback-softback-9780787957421","provider":"Freshly Printed Books","version":"1.0","type":"link"}