{"product_id":"managing-projects-in-telecommunication-services-hardback-9780471713432","title":"Managing Projects in Telecommunication Services (Hardback) 9780471713432","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eManaging Projects in Telecommunication Services\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eMostafa Hashem Sherif (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471713432, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 31 October 2006\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e272 pages, Drawings: 125 B\u0026amp;W, 0 Color\u003cbr\u003e25.9 x 18.4 x 2.3 cm, 0.635 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eEffective project management tailored to the needs of the telecommunications industry\u003c\/b\u003e \u003cp\u003e\"In our rapidly changing world, the information and communication technologies and services have an immense impact on virtually all aspects of our lives. . . . With his deep understanding of the telecommunication services, and his rich experiences in both standardization activities and teaching practice, [Dr. Sherif's] book provides a very clear analysis of development projects in telecommunication services. I believe the readers will find this book very useful and interesting.\"\u003cbr\u003e—\u003cb\u003eHoulin Zhao\u003c\/b\u003e, Director, Telecommunication Standardization Bureau,International Telecommunication Union\u003c\/p\u003e \u003cp\u003e\"Dr. Sherif's book is an important contribution to the project management literature. With the domination of the service economy in recent years, the book addresses the unique features of telecommunication services, a critical pillar of the service sector. Development projects in telecommunications require combining good knowledge of the fundamentals of project management with clear understanding of the complexities arising from fast-changing technology, deregulations, standards, accountability, and supply chain management difficulties. This book addresses the much-needed integrative approach very well.\"\u003cbr\u003e—\u003cb\u003eTarek Khalil\u003c\/b\u003e, President, International Association for Management of Technology (IAMOT)\u003c\/p\u003e \u003cp\u003eWhile there has been much written about project management, the vast majority of the literature focuses on industrial design and production. In Managing Projects in Telecommunication Services, Mostafa Hashem Sherif effectively demonstrates the unique requirements of projects in telecommunication services and, consequently, the benefits of an integrated approach to project management that is specifically tailored to the telecommunications industry.\u003c\/p\u003e \u003cp\u003eManaging Projects in Telecommunication Services draws from a wide range of disciplines, including organizational management, motivation, quality control, and software engineering. All the theory and practical guidance that an effective telecommunications project manager needs is provided.\u003c\/p\u003e \u003cp\u003eThe text is divided into three main parts:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eChapters 1 through 3 set forth the special characteristics of telecommunications projects, including technology life cycle, type of innovation, and project organization\u003c\/li\u003e \u003cli\u003eChapters 4 through 10 cover the areas that the Project Management Institute has standardized in its publication \u003ci\u003eA Guide to the Project Management Body of Knowledge\u003c\/i\u003e (PMBOK® Guide), focusing on the issues specific to telecommunications. Chapters address scope, schedule and cost, information and communication, human resources, quality, vendor management, and risk\u003c\/li\u003e \u003cli\u003eChapters 11 and 12 integrate and summarize all of the concepts for the planning and delivery of a project\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eChapters are loaded with examples and case studies, many from the author's personal experience, that demonstrate the benefits of good project management and the consequences of poor project management. Each chapter includes a summary of key points. References are also provided to facilitate further research and study.\u003c\/p\u003e \u003cp\u003eFor project managers as well as students in telecommunications, this text is unsurpassed. It not only covers the theory and practice of effective project management, it also tailors its discussion specifically to the unique needs of the telecommunications industry.\u003c\/p\u003e \u003cp\u003e(PMBOK is a registered mark of the Project Management Institute, Inc.)\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Projects in Telecommunication Services 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eProject Management Versus Product Management 1\u003c\/p\u003e \u003cp\u003eVirtual Network Operators 3\u003c\/p\u003e \u003cp\u003eContribution of Project Management 4\u003c\/p\u003e \u003cp\u003eThe Two Facets of Telecommunication Services 5\u003c\/p\u003e \u003cp\u003eCategories of Projects in Telecommunication Services 6\u003c\/p\u003e \u003cp\u003eUpgrades of Public Networks 7\u003c\/p\u003e \u003cp\u003eEstablishment of Specialized Business Networks 8\u003c\/p\u003e \u003cp\u003eTemporary Networks 10\u003c\/p\u003e \u003cp\u003eCharacteristics of Telecommunication Service Projects 11\u003c\/p\u003e \u003cp\u003eComplex Interfaces 11\u003c\/p\u003e \u003cp\u003eExternal Interfaces 11\u003c\/p\u003e \u003cp\u003eInternal Interfaces 12\u003c\/p\u003e \u003cp\u003eInternational Orientation 15\u003c\/p\u003e \u003cp\u003eMultidisciplinarity 15\u003c\/p\u003e \u003cp\u003eNo Mass Production 16\u003c\/p\u003e \u003cp\u003eDiverse Users 16\u003c\/p\u003e \u003cp\u003eA Relatively Long Planning Stage 17\u003c\/p\u003e \u003cp\u003eSummary of Distinctions Between the Development of 17\u003c\/p\u003e \u003cp\u003eTelecommunication Services and Equipment Summary 17\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Standards and Innovation in Telecommunication Services 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Two Dimensions of Telecommunication Projects 19\u003c\/p\u003e \u003cp\u003eThe Technological Dimension 19\u003c\/p\u003e \u003cp\u003eThe Marketing and Social Dimension 22\u003c\/p\u003e \u003cp\u003eClassification of Innovations 23\u003c\/p\u003e \u003cp\u003eInnovations and the Technology Life Cycle 25\u003c\/p\u003e \u003cp\u003eInnovation in Telecommunication Services 26\u003c\/p\u003e \u003cp\u003eIncremental Innovation 27\u003c\/p\u003e \u003cp\u003eArchitectural Innovation 28\u003c\/p\u003e \u003cp\u003ePlatform Innovation 30\u003c\/p\u003e \u003cp\u003eRadical Innovation 30\u003c\/p\u003e \u003cp\u003eInteraction of Innovations in Equipment and Services 30\u003c\/p\u003e \u003cp\u003ePhasic Relation Between Equipment and Services 31\u003c\/p\u003e \u003cp\u003eStandardization for Telecommunication Services 34\u003c\/p\u003e \u003cp\u003eTiming of Standards 35\u003c\/p\u003e \u003cp\u003eMarketing Perspective 35\u003c\/p\u003e \u003cp\u003eTechnological View of Standards 35\u003c\/p\u003e \u003cp\u003eAnticipatory Standards 36\u003c\/p\u003e \u003cp\u003eEnabling (Participatory) Standards 37\u003c\/p\u003e \u003cp\u003eResponsive Standards 38\u003c\/p\u003e \u003cp\u003eLack of Standards 38\u003c\/p\u003e \u003cp\u003eStandards Policy and Knowledge Management 39\u003c\/p\u003e \u003cp\u003eSummary 40\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 The Project Management Context 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganization of the Project Team 43\u003c\/p\u003e \u003cp\u003eFunctional Organization 44\u003c\/p\u003e \u003cp\u003eExamples 45\u003c\/p\u003e \u003cp\u003eAdvantages 47\u003c\/p\u003e \u003cp\u003eDisadvantages 47\u003c\/p\u003e \u003cp\u003eMatrix Organization 47\u003c\/p\u003e \u003cp\u003eExamples 48\u003c\/p\u003e \u003cp\u003eAdvantages 50\u003c\/p\u003e \u003cp\u003eDisadvantages 50\u003c\/p\u003e \u003cp\u003eProjectized Organization 50\u003c\/p\u003e \u003cp\u003eExamples 51\u003c\/p\u003e \u003cp\u003eAdvantages 51\u003c\/p\u003e \u003cp\u003eDisadvantages 51\u003c\/p\u003e \u003cp\u003eComparison of Project Organizations 52\u003c\/p\u003e \u003cp\u003eProject Organization and Innovation Type 52\u003c\/p\u003e \u003cp\u003eIncremental Innovation 52\u003c\/p\u003e \u003cp\u003eArchitectural Innovation 53\u003c\/p\u003e \u003cp\u003ePlatform Innovation 54\u003c\/p\u003e \u003cp\u003eRadical Innovation 54\u003c\/p\u003e \u003cp\u003eThe Role of the Project Sponsor 54\u003c\/p\u003e \u003cp\u003ePhase Management and Portfolio Management 56\u003c\/p\u003e \u003cp\u003eThe Rolling Wave Method for Service Development 56\u003c\/p\u003e \u003cp\u003ePhase 1: Concept Definition 57\u003c\/p\u003e \u003cp\u003ePhase 2: Initiation and Preliminary Planning Phase 58\u003c\/p\u003e \u003cp\u003ePhase 3: Implementation 58\u003c\/p\u003e \u003cp\u003ePhase 4: Controlled Introduction 58\u003c\/p\u003e \u003cp\u003ePhase 5: General Availability and Close-Out 59\u003c\/p\u003e \u003cp\u003eCanceling Projects 59\u003c\/p\u003e \u003cp\u003eRelation to the Build–Operate–Transfer Model 59\u003c\/p\u003e \u003cp\u003eSummary 60\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Scope Management 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eScope Initiation 62\u003c\/p\u003e \u003cp\u003eScope Planning 62\u003c\/p\u003e \u003cp\u003eMarket Service Description (MSD) 62\u003c\/p\u003e \u003cp\u003eScope Definition 63\u003c\/p\u003e \u003cp\u003eWork Breakdown Structure 63\u003c\/p\u003e \u003cp\u003eTechnical Plan 64\u003c\/p\u003e \u003cp\u003eThe Need for Scope Management 66\u003c\/p\u003e \u003cp\u003eSalt Lake City Winter Olympics 66\u003c\/p\u003e \u003cp\u003eE-Zpass Toll Collection System 66\u003c\/p\u003e \u003cp\u003eBackground 66\u003c\/p\u003e \u003cp\u003eGaps in the Definition ITS Scope 67\u003c\/p\u003e \u003cp\u003eScope Creep in New Jersey 68\u003c\/p\u003e \u003cp\u003eSources of Scope Change 68\u003c\/p\u003e \u003cp\u003eCustomer Profile 69\u003c\/p\u003e \u003cp\u003eVendor’s Effect 69\u003c\/p\u003e \u003cp\u003eBasic Principles of Scope Management 69\u003c\/p\u003e \u003cp\u003eChange Control Policy 71\u003c\/p\u003e \u003cp\u003eStrictness of the Change Control Policy 71\u003c\/p\u003e \u003cp\u003eChange Control Board 72\u003c\/p\u003e \u003cp\u003eScope Verification 72\u003c\/p\u003e \u003cp\u003eTracking and Issue Management 72\u003c\/p\u003e \u003cp\u003eProject Termination 73\u003c\/p\u003e \u003cp\u003eCase Studies 74\u003c\/p\u003e \u003cp\u003eTelecommunications Alliances\/Joint Ventures 74\u003c\/p\u003e \u003cp\u003eNet 1000 76\u003c\/p\u003e \u003cp\u003eBackground 77\u003c\/p\u003e \u003cp\u003eTimeline and Organization Evolution 78\u003c\/p\u003e \u003cp\u003ePostmortem Analysis 80\u003c\/p\u003e \u003cp\u003eLessons Learned 84\u003c\/p\u003e \u003cp\u003eLessons Not Learned 84\u003c\/p\u003e \u003cp\u003eSummary 85\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Time and Cost Management 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eScheduling 87\u003c\/p\u003e \u003cp\u003eDelays in Telecommunication Projects 88\u003c\/p\u003e \u003cp\u003eCompressing the Schedule 89\u003c\/p\u003e \u003cp\u003eCost Management 90\u003c\/p\u003e \u003cp\u003eProject Tracking with Earned Value Analysis 91\u003c\/p\u003e \u003cp\u003eMetrics for the Earned Value 92\u003c\/p\u003e \u003cp\u003eDiscrete Effort Method 92\u003c\/p\u003e \u003cp\u003eApportioned Effort Method 93\u003c\/p\u003e \u003cp\u003eLevel of Effort Method 93\u003c\/p\u003e \u003cp\u003eBudget Types 93\u003c\/p\u003e \u003cp\u003eMonitoring Project Progress 93\u003c\/p\u003e \u003cp\u003eMeasures of Efficiency 94\u003c\/p\u003e \u003cp\u003ePrerequisites for Earned Value Analysis 95\u003c\/p\u003e \u003cp\u003eEarned Value Analysis in Telecommunication Projects 95\u003c\/p\u003e \u003cp\u003eSummary 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Information and Communication Management 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of Communication Management 99\u003c\/p\u003e \u003cp\u003eDissemination of Information 100\u003c\/p\u003e \u003cp\u003eTeam Cohesion 100\u003c\/p\u003e \u003cp\u003eHistorical Database 101\u003c\/p\u003e \u003cp\u003eCommunication and Outsourcing 101\u003c\/p\u003e \u003cp\u003eThe Communication Plan 102\u003c\/p\u003e \u003cp\u003eAudience 102\u003c\/p\u003e \u003cp\u003eCircumstances 103\u003c\/p\u003e \u003cp\u003eNature of Information 103\u003c\/p\u003e \u003cp\u003eContent of the Plan 104\u003c\/p\u003e \u003cp\u003eCommunication Channels 104\u003c\/p\u003e \u003cp\u003eOne-on-One Communication 105\u003c\/p\u003e \u003cp\u003eMeetings 105\u003c\/p\u003e \u003cp\u003eTelephony and Teleconferences 107\u003c\/p\u003e \u003cp\u003eE-Mail 107\u003c\/p\u003e \u003cp\u003eIntranets and Project Portals 107\u003c\/p\u003e \u003cp\u003eEvaluation of the Communication Processes 108\u003c\/p\u003e \u003cp\u003eMeasure of Communication Effectiveness 108\u003c\/p\u003e \u003cp\u003eSigns of Communication Problems 108\u003c\/p\u003e \u003cp\u003eBarriers to Successful Communications 109\u003c\/p\u003e \u003cp\u003eSummary 109\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Resources Management 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFormation of the Project Team 111\u003c\/p\u003e \u003cp\u003eTeam Building 116\u003c\/p\u003e \u003cp\u003eTeam Building and the Hierarchy of Human Needs 116\u003c\/p\u003e \u003cp\u003eSigns of a Jelled Team 117\u003c\/p\u003e \u003cp\u003eEnablers of Team Cohesiveness 117\u003c\/p\u003e \u003cp\u003eImpediments to Team Consolidation 118\u003c\/p\u003e \u003cp\u003eNo Self-Actualization 118\u003c\/p\u003e \u003cp\u003eNo Self-Esteem 118\u003c\/p\u003e \u003cp\u003eNo Belongingness 119\u003c\/p\u003e \u003cp\u003eNo Security 119\u003c\/p\u003e \u003cp\u003eTeam Breakup (Adjourning) 119\u003c\/p\u003e \u003cp\u003eProject Leadership 119\u003c\/p\u003e \u003cp\u003eTransactional Versus Transformational Leadership 120\u003c\/p\u003e \u003cp\u003eProject Manager’s Authority 120\u003c\/p\u003e \u003cp\u003eManipulative Behavior 120\u003c\/p\u003e \u003cp\u003eMBTI Classification of Leadership Styles 121\u003c\/p\u003e \u003cp\u003eTime-Dependent Leadership 123\u003c\/p\u003e \u003cp\u003eMatching Leadership Style with the Project Phase 123\u003c\/p\u003e \u003cp\u003eMatching Leadership Style with Innovation Type 124\u003c\/p\u003e \u003cp\u003eMatching Leadership with Technology Maturity 125\u003c\/p\u003e \u003cp\u003eConflict Resolution 126\u003c\/p\u003e \u003cp\u003eConflicts Due to Contractual Structures 126\u003c\/p\u003e \u003cp\u003eConflicts Due to Connectual Structures 127\u003c\/p\u003e \u003cp\u003eTypes of Diversity 127\u003c\/p\u003e \u003cp\u003eExamples of Social Diversity 128\u003c\/p\u003e \u003cp\u003eExamples of Informational Diversity 128\u003c\/p\u003e \u003cp\u003eExamples of Value Diversity 129\u003c\/p\u003e \u003cp\u003eConflicts and Diversity 130\u003c\/p\u003e \u003cp\u003eEffects of Conflict on Project Performance 130\u003c\/p\u003e \u003cp\u003eDealing with Conflicts 132\u003c\/p\u003e \u003cp\u003eProblem Solving 132\u003c\/p\u003e \u003cp\u003eCoercion 132\u003c\/p\u003e \u003cp\u003eCompromise 132\u003c\/p\u003e \u003cp\u003eAccommodation 132\u003c\/p\u003e \u003cp\u003eWithdrawal or Avoidance 132\u003c\/p\u003e \u003cp\u003eSummary 133\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Quality Management 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview 135\u003c\/p\u003e \u003cp\u003eQuality and Innovation 136\u003c\/p\u003e \u003cp\u003eService Release Management 137\u003c\/p\u003e \u003cp\u003eQuality Plan 138\u003c\/p\u003e \u003cp\u003eCategorization of the Defects: Urgency and Criticality 139\u003c\/p\u003e \u003cp\u003eAppraisal 141\u003c\/p\u003e \u003cp\u003eSchedule Compression 144\u003c\/p\u003e \u003cp\u003eEvaluation of Testing Progress 145\u003c\/p\u003e \u003cp\u003eWhen to Stop Testing? 145\u003c\/p\u003e \u003cp\u003eVendor Management During the Testing Program 148\u003c\/p\u003e \u003cp\u003eSummary 150\u003c\/p\u003e \u003cp\u003eAppendix 151\u003c\/p\u003e \u003cp\u003ePoisson Model 151\u003c\/p\u003e \u003cp\u003eThe Basic Model 152\u003c\/p\u003e \u003cp\u003eThe Jelinski–Moranda Model 152\u003c\/p\u003e \u003cp\u003eDeployability 153\u003c\/p\u003e \u003cp\u003eLearning Effect with the Yamada Model 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Vendor Management 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Importance of Vendor Management 157\u003c\/p\u003e \u003cp\u003eVendor Management Versus Procurement Management 157\u003c\/p\u003e \u003cp\u003eAcquisition Process 158\u003c\/p\u003e \u003cp\u003eEvaluation of the Formal Solicitation Process 160\u003c\/p\u003e \u003cp\u003eVendor Selection 160\u003c\/p\u003e \u003cp\u003eContract Type 161\u003c\/p\u003e \u003cp\u003eVendor Types in Telecommunications Services 161\u003c\/p\u003e \u003cp\u003eVendor Evaluation 162\u003c\/p\u003e \u003cp\u003eAdditional Criteria for Equipment Vendors 164\u003c\/p\u003e \u003cp\u003eAdditional Criteria for Connectivity Vendors 164\u003c\/p\u003e \u003cp\u003eCommunications with Technology Vendors 165\u003c\/p\u003e \u003cp\u003eStatement of Work 165\u003c\/p\u003e \u003cp\u003eVendor Tracking 166\u003c\/p\u003e \u003cp\u003ePartnerships and Virtual Organizations 166\u003c\/p\u003e \u003cp\u003eMetrics for Vendor Tracking During Acceptance Testing 168\u003c\/p\u003e \u003cp\u003eVendor’s Handoff 169\u003c\/p\u003e \u003cp\u003eMetrics for Vendor Tracking for Problems in the Field 169\u003c\/p\u003e \u003cp\u003eRisks in the Management of Technology Vendors 170\u003c\/p\u003e \u003cp\u003eThe Technology Life Cycle 170\u003c\/p\u003e \u003cp\u003eVendor Type 170\u003c\/p\u003e \u003cp\u003eRisk of Supply Disruption 171\u003c\/p\u003e \u003cp\u003eCongruence of the Plans for the Vendor and the Service Provider 171\u003c\/p\u003e \u003cp\u003eLack of Standards 172\u003c\/p\u003e \u003cp\u003eIntellectual Property and Knowledge Management 172\u003c\/p\u003e \u003cp\u003eInadequate Field Support 173\u003c\/p\u003e \u003cp\u003eRisk Mitigation in the Management of Technology Vendor 173\u003c\/p\u003e \u003cp\u003eConnectivity Vendors 174\u003c\/p\u003e \u003cp\u003eTypes of Agreements Among Network Operators 174\u003c\/p\u003e \u003cp\u003eRisks Management for Interconnectivity Vendors 174\u003c\/p\u003e \u003cp\u003eSummary 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Risk Management 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRisk Identification 178\u003c\/p\u003e \u003cp\u003eRisk Evaluation 178\u003c\/p\u003e \u003cp\u003eRisk Mitigation 180\u003c\/p\u003e \u003cp\u003eRisk Avoidance 180\u003c\/p\u003e \u003cp\u003eRisk Reduction 180\u003c\/p\u003e \u003cp\u003eCombined Risk Avoidance and Reduction 181\u003c\/p\u003e \u003cp\u003eRisk Deflection 181\u003c\/p\u003e \u003cp\u003eRisk Financing 182\u003c\/p\u003e \u003cp\u003eRisks Identification Telecommunications Services 183\u003c\/p\u003e \u003cp\u003eProject Characteristics 184\u003c\/p\u003e \u003cp\u003eComplexity 184\u003c\/p\u003e \u003cp\u003eSchedule 184\u003c\/p\u003e \u003cp\u003eNovelty 185\u003c\/p\u003e \u003cp\u003eGeography 185\u003c\/p\u003e \u003cp\u003eInternal Organization 185\u003c\/p\u003e \u003cp\u003eTechnology 186\u003c\/p\u003e \u003cp\u003eSupplier 187\u003c\/p\u003e \u003cp\u003eCustomer 187\u003c\/p\u003e \u003cp\u003eRisk Mitigation in Telecommunications Services 187\u003c\/p\u003e \u003cp\u003eRisks Due to Project Characteristics 187\u003c\/p\u003e \u003cp\u003eTechnological Risks 188\u003c\/p\u003e \u003cp\u003eSupplier’s Risks 189\u003c\/p\u003e \u003cp\u003eCustomer’s Risks 189\u003c\/p\u003e \u003cp\u003eStandardization and Risk 189\u003c\/p\u003e \u003cp\u003eInnovation and Risk 191\u003c\/p\u003e \u003cp\u003eIncremental Innovation 191\u003c\/p\u003e \u003cp\u003eArchitectural Innovation 192\u003c\/p\u003e \u003cp\u003ePlatform Innovation 193\u003c\/p\u003e \u003cp\u003eRadical Innovation 193\u003c\/p\u003e \u003cp\u003eRisk Mitigation and Organizational Culture 193\u003c\/p\u003e \u003cp\u003eRisk Mitigation and the Project Manager’s Tolerance for Risk 194\u003c\/p\u003e \u003cp\u003eSummary 194\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Service Development 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOpportunity Analysis and Concept Definition 197\u003c\/p\u003e \u003cp\u003eProduct Definition and Project Setup 198\u003c\/p\u003e \u003cp\u003eDesign and Procurement 199\u003c\/p\u003e \u003cp\u003eArchitecture Design 199\u003c\/p\u003e \u003cp\u003eSupplier Management 200\u003c\/p\u003e \u003cp\u003eTechnical Definition of the Service 202\u003c\/p\u003e \u003cp\u003eSite Selection 202\u003c\/p\u003e \u003cp\u003eService Operations Technical Plan (SOTP) 202\u003c\/p\u003e \u003cp\u003eSupport Processes 203\u003c\/p\u003e \u003cp\u003eOperations, Administration and Maintenance (OA\u0026amp;M) 205\u003c\/p\u003e \u003cp\u003eDisaster Recovery 207\u003c\/p\u003e \u003cp\u003eCustomer Network Management 209\u003c\/p\u003e \u003cp\u003eDevelopment 209\u003c\/p\u003e \u003cp\u003eEquipment Handoff 210\u003c\/p\u003e \u003cp\u003eSystem and Integration Testing 210\u003c\/p\u003e \u003cp\u003eNetwork Operations Center (NOC) 211\u003c\/p\u003e \u003cp\u003eHuman Resources 211\u003c\/p\u003e \u003cp\u003eReturn Maintenance Authorization (RMA) 211\u003c\/p\u003e \u003cp\u003eCustomer Care 211\u003c\/p\u003e \u003cp\u003eService Turn-Up 212\u003c\/p\u003e \u003cp\u003eInstalling the Equipment 212\u003c\/p\u003e \u003cp\u003eIn-Field Tests 212\u003c\/p\u003e \u003cp\u003ePilot Trials 213\u003c\/p\u003e \u003cp\u003eControlled Introduction 214\u003c\/p\u003e \u003cp\u003eManagement of the Controlled Introduction 214\u003c\/p\u003e \u003cp\u003eMarketing and Sales Plans for General Availability 215\u003c\/p\u003e \u003cp\u003eCommissioning and Life-Cycle Management 217\u003c\/p\u003e \u003cp\u003eLessons Learned and Closeout 217\u003c\/p\u003e \u003cp\u003eQuality-of-Service Metrics 217\u003c\/p\u003e \u003cp\u003eCustomer Care Performance 219\u003c\/p\u003e \u003cp\u003eNetwork Performance 219\u003c\/p\u003e \u003cp\u003eOA\u0026amp;M Quality 219\u003c\/p\u003e \u003cp\u003eBusiness and Network Evolution 219\u003c\/p\u003e \u003cp\u003eSummary 221\u003c\/p\u003e \u003cp\u003eAppendix 221\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Some Final Thoughts 223\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eContinuity and Change 223\u003c\/p\u003e \u003cp\u003eProject Success or Service Success? 224\u003c\/p\u003e \u003cp\u003eCompetition and Government Policies 225\u003c\/p\u003e \u003cp\u003eStandardization 227\u003c\/p\u003e \u003cp\u003eOutsourcing 228\u003c\/p\u003e \u003cp\u003eReferences 229\u003c\/p\u003e \u003cp\u003eIndex 239\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Electronics \u0026amp; communications engineering [\u003ca title=\"See our other books on Electronics \u0026amp; communications engineering\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Electronics%20\u0026amp;%20communications%20engineering%20%5BTJ%5D%22\"\u003eTJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley-IEEE Press","offers":[{"title":"Brand New","offer_id":52298041983256,"sku":"9780471713432","price":91.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471713432.jpg?v=1781732200","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/managing-projects-in-telecommunication-services-hardback-9780471713432","provider":"Freshly Printed Books","version":"1.0","type":"link"}