{"product_id":"managing-patient-expectations-the-art-of-finding-and-keeping-loyal-patients-hardback-9780787941581","title":"Managing Patient Expectations; The Art of Finding and Keeping Loyal Patients (Hardback) 9780787941581","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eManaging Patient Expectations\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eThe Art of Finding and Keeping Loyal Patients\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eSusan Keane Baker (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787941581, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 7 August 1998\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e304 pages\u003cbr\u003e23.6 x 15.8 x 2.5 cm, 0.535 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\"Winning teams depAnd on the loyalty and enthusiasm of everymember. Here, in one place, is all you need to know about creatingthat same kind of loyalty and enthusiasm in your patients andstaff.\" (Lou Holtz, former head football coach, University of NotreDame)\u003cbr\u003e \u003cbr\u003e \"Malpractice claims are often the result of unmet and sometimesunrealistic patient expectations? with an overlay ofmiscommunication. Baker's book gives practical advice that easilytranslates into loss prevention lessons.\" (Peggy Berry Martin,director of education, Harvard Risk Management Foundation)\u003cbr\u003e \u003cbr\u003e \"This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read this book.\"(Joseph A. Lieberman, III, M.D., M.P.H., chairman, department offamily and community medicine, clinical professor of familymedicine, Thomas Jefferson University)\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eStrategies for Building Satisfying Patient Relationships\u003cbr\u003e \u003cbr\u003e New England Healthcare Assembly\u003cbr\u003e \u003cbr\u003e This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook.\u003cbr\u003e \u003cbr\u003e --Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family medicine, ThomasJefferson University\u003cbr\u003e \u003cbr\u003e This important resource describes how to develop the qualities ofunderstanding, empathy, and compassion that help to meet and exceedpatient expectations. Managing Patient Expectations is filled withrealistic and cost-effective strategies for maintaining patientsatisfaction, creating loyalty, and increasing referrals. SusanKeane Baker explains how to find out what patients really think andhow physicians can best respond in a variety of situations.Co-published with the Healthcare Assembly Press.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eCREATING EXPECTATION.\u003cbr\u003e \u003cbr\u003e Prior Expectations.\u003cbr\u003e \u003cbr\u003e Word of Mouth.\u003cbr\u003e \u003cbr\u003e Advertising, Media, and Managed Care.\u003cbr\u003e \u003cbr\u003e First Impressions.\u003cbr\u003e \u003cbr\u003e IDENTIFYING EXPECTATIONS.\u003cbr\u003e \u003cbr\u003e Listening Skills.\u003cbr\u003e \u003cbr\u003e Patient Feedback.\u003cbr\u003e \u003cbr\u003e MANAGING PATIENT EXPECTATIONS.\u003cbr\u003e \u003cbr\u003e Moments of Truth.\u003cbr\u003e \u003cbr\u003e Staff Strategies.\u003cbr\u003e \u003cbr\u003e Informed Consent.\u003cbr\u003e \u003cbr\u003e Patient Education.\u003cbr\u003e \u003cbr\u003e Best Practices.\u003cbr\u003e \u003cbr\u003e RESPONDING TO UNMET EXPECTATIONS.\u003cbr\u003e \u003cbr\u003e Complaints.\u003cbr\u003e \u003cbr\u003e Patient Follow Through.\u003cbr\u003e \u003cbr\u003e Adverse Patient Outcomes.\u003cbr\u003e \u003cbr\u003e When Patients Leave.\u003cbr\u003e \u003cbr\u003e EXCEEDING EXPECTATIONS.\u003cbr\u003e \u003cbr\u003e Respecting Patient Preferences.\u003cbr\u003e \u003cbr\u003e Building Loyal Relationships.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Medicine: general issues [\u003ca title=\"See our other books on Medicine: general issues\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Medicine:%20general%20issues%20%5BMB%5D%22\"\u003eMB\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52407399973144,"sku":"9780787941581","price":53.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787941581.jpg?v=1784165301","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/managing-patient-expectations-the-art-of-finding-and-keeping-loyal-patients-hardback-9780787941581","provider":"Freshly Printed Books","version":"1.0","type":"link"}