{"product_id":"managing-client-emotions-in-forensic-accounting-and-fraud-investigation-hardback-9781119471493","title":"Managing Client Emotions in Forensic Accounting and Fraud Investigation (Hardback) 9781119471493","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eManaging Client Emotions in Forensic Accounting and Fraud Investigation\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eStephen Pedneault (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781119471493, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 16 September 2021\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e208 pages\u003cbr\u003e23.1 x 15.8 x 2.5 cm, 0.386 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eManage client emotions in forensic accounting and fraud investigations\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhile many resources exist that outline the primary functional aspects of conducting a forensic accounting or fraud investigation, this book is the first of its kind in addressing the significance of client emotions during investigations and how important the management of those emotions is to the investigation as a whole. Forensic accounting expert Stephen Pedneault has nearly 30 years of experience conducting such fraud investigations, and has become an expert in this form of holistic engagement management. In this comprehensive resource, Pedneault shares his real-world experiences to help the reader understand exactly what role client emotions can play in a fraud investigation, and how to acknowledge and address the emotions of all parties right from the start.\u003c\/p\u003e \u003cp\u003eIncluded in the book are pragmatic strategies for managing emotions throughout an engagement, starting with the initial client meeting. Readers will also learn how to develop their own personal approach to managing individuals’ emotions throughout an investigation, which has proven to be much more effective than ignoring or underestimating the role that emotions can play. The book:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIs the first resource specifically addressing client emotions in fraud investigations\u003c\/li\u003e \u003cli\u003eIncludes tips for dealing with emotions and managing expectations from the initial meeting\u003c\/li\u003e \u003cli\u003ePrepares practitioners for future engagements with a new, unique perspective on managing emotions\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eHelps fraud investigators and forensic accountants develop their own personal approaches to dealing with individuals and their emotions\u003c\/li\u003e \u003c\/ul\u003e For accountants, auditors, fraud investigators, and others in the field, this complete, groundbreaking resource is the quintessential guide to managing client emotions in forensic accounting and fraud investigations.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAcknowledgements xi\u003c\/p\u003e \u003cp\u003eAbout the Author xiii\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003ePART I: WHY ADDRESS CLIENT EMOTIONS? 3\u003c\/p\u003e \u003cp\u003eChapter 1: Encountering Client Emotions 5\u003c\/p\u003e \u003cp\u003eChapter 2: Choose to Address Client Emotions 17\u003c\/p\u003e \u003cp\u003eChapter 3: Complicating Factors 29\u003c\/p\u003e \u003cp\u003ePART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49\u003c\/p\u003e \u003cp\u003eChapter 4: Identifying Client Emotions 51\u003c\/p\u003e \u003cp\u003eChapter 5: Identifying Client Emotions 71\u003c\/p\u003e \u003cp\u003eChapter 6: Identifying Client Emotions 87\u003c\/p\u003e \u003cp\u003eChapter 7: Suicide 109\u003c\/p\u003e \u003cp\u003eChapter 8: Stages of Grief and Magical Thinking 123\u003c\/p\u003e \u003cp\u003ePART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137\u003c\/p\u003e \u003cp\u003eChapter 9: Preparing for Client Emotions 139\u003c\/p\u003e \u003cp\u003eChapter 10: Managing Client Emotions 157\u003c\/p\u003e \u003cp\u003eChapter 11: Reacting to Client Emotions 169\u003c\/p\u003e \u003cp\u003eChapter 12: Final Thoughts 185\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Finance \u0026amp; accounting [\u003ca title=\"See our other books on Finance \u0026amp; accounting\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Finance%20\u0026amp;%20accounting%20%5BKF%5D%22\"\u003eKF\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52507208941848,"sku":"9781119471493","price":28.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781119471493.jpg?v=1786439741","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/managing-client-emotions-in-forensic-accounting-and-fraud-investigation-hardback-9781119471493","provider":"Freshly Printed Books","version":"1.0","type":"link"}