{"product_id":"managers-guide-to-making-decisions-about-information-systems-hardback-9780471263593","title":"Manager's Guide to Making Decisions about Information Systems (Hardback) 9780471263593","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eManager's Guide to Making Decisions about Information Systems\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eP Gray (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471263593, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 23 September 2005\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e352 pages, Photos: 0 B\u0026amp;W, 0 Color; Drawings: 0 B\u0026amp;W, 0 Color\u003cbr\u003e24.2 x 19.6 x 1.9 cm, 0.733 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eThe sign of a smart IS decision...\u003cbr\u003e \u003cbr\u003e The sign of a smart decision about information systems isn't based on technical details alone; it's based on how well that decision contributes to the overall success of the business. If you want to make your firm's investment in IS really pay off, you need to approach IS from a truly managerial perspective.\u003cbr\u003e \u003cbr\u003e Now with Paul Gray's Manager's Guide to Making Decisions About IS, you'll learn how IS can help the organization as a whole, and how to make key decisions on whether to undertake, upgrade, or decommission large software systems. You'll also learn about the capabilities of IS, such as the many uses of a data warehouse and using IS to gain competitive intelligence.\u003cbr\u003e \u003cbr\u003e See the big picture.\u003cbr\u003e \u003cbr\u003e The Manager's Guide to Making Decisions About IS first focuses on big picture issues, such as hardware, software, and the Internet; strategic uses of IS; aligning IS with the business; types of applications; and inter-organizational systems.\u003cbr\u003e \u003cbr\u003e Make decisions on big-ticket applications.\u003cbr\u003e \u003cbr\u003e Gray then provides you with essential knowledge that will help you make informed decisions on big-ticket applications, including electronic commerce, enterprise requirements planning (ERP), customer relationship management (CRM), data warehousing, knowledge management, and business intelligence.\u003cbr\u003e \u003cbr\u003e Explore current IS issues.\u003cbr\u003e \u003cbr\u003e Finally, the Manager's Guide to Making Decisions About IS examines the IS issues that managers are currently facing in today's business, including outsourcing, systems integration, supply chain, people issues, mergers and acquisitions, infrastructure, and privacy, security, and ethics.\u003cbr\u003e \u003cbr\u003e Armed with this knowledge, you'll have the confidence and understanding you need to sign-off on IS decisions that will have a valuable impact on your organization.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eChapter 1 What Is An Information System? 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 1\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eWhat is an Information System? 2\u003c\/p\u003e \u003cp\u003eComponents of an Information System 2\u003c\/p\u003e \u003cp\u003eHardware 3\u003c\/p\u003e \u003cp\u003ePersonal Computers 3\u003c\/p\u003e \u003cp\u003eMainframe Computers 3\u003c\/p\u003e \u003cp\u003eClient–Server Computers 4\u003c\/p\u003e \u003cp\u003eRemote Computing Using Application Service Providers, Web Services, and Grid Computing 4\u003c\/p\u003e \u003cp\u003eSoftware 5\u003c\/p\u003e \u003cp\u003eOperating Systems 5\u003c\/p\u003e \u003cp\u003eApplications Programs 5\u003c\/p\u003e \u003cp\u003eElectronic Commerce (Chapter 3) 7\u003c\/p\u003e \u003cp\u003eERP (Enterprise Requirements Planning) (Chapter 4) 7\u003c\/p\u003e \u003cp\u003eData Warehousing (Chapter 5) 8\u003c\/p\u003e \u003cp\u003eCustomer Relationship Management (Chapter 6) 8\u003c\/p\u003e \u003cp\u003eKnowledge Management (Chapter 7) 9\u003c\/p\u003e \u003cp\u003eBusiness Intelligence (Chapter 8) 10\u003c\/p\u003e \u003cp\u003eThe Internet 11\u003c\/p\u003e \u003cp\u003eWebsites 11\u003c\/p\u003e \u003cp\u003eConnectivity 11\u003c\/p\u003e \u003cp\u003eFinding Things Using Search Engines 12\u003c\/p\u003e \u003cp\u003eContent Management 12\u003c\/p\u003e \u003cp\u003eIntranet\/Extranet 12\u003c\/p\u003e \u003cp\u003ePrivacy 12\u003c\/p\u003e \u003cp\u003eSecurity 12\u003c\/p\u003e \u003cp\u003eCorporate Portals 13\u003c\/p\u003e \u003cp\u003eWebsite Development 13\u003c\/p\u003e \u003cp\u003eWebsite Traffic Analysis 13\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 the Big Picture: It and Business 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 15\u003c\/p\u003e \u003cp\u003eIntroduction 15\u003c\/p\u003e \u003cp\u003eStrategic Advantage Versus Strategic Necessity 15\u003c\/p\u003e \u003cp\u003eContinual Improvement 17\u003c\/p\u003e \u003cp\u003eIntroducing Strategic Information Systems 17\u003c\/p\u003e \u003cp\u003eRisks 19\u003c\/p\u003e \u003cp\u003eBusiness–it Alignment 20\u003c\/p\u003e \u003cp\u003eAssessing the Alignment Maturity Level 21\u003c\/p\u003e \u003cp\u003eAlignment Considerations 21\u003c\/p\u003e \u003cp\u003eAlignment when Strategy Changes 21\u003c\/p\u003e \u003cp\u003eInformation Economics 23\u003c\/p\u003e \u003cp\u003eThe Search for Productivity 23\u003c\/p\u003e \u003cp\u003eWhy Invest? 25\u003c\/p\u003e \u003cp\u003eOrganizational Change 25\u003c\/p\u003e \u003cp\u003eSome Practical Problems 26\u003c\/p\u003e \u003cp\u003eDoes Information Technology Matter? 26\u003c\/p\u003e \u003cp\u003eCarr’s Argument 26\u003c\/p\u003e \u003cp\u003eThe Response to Carr 27\u003c\/p\u003e \u003cp\u003eThis Book’s Position 27\u003c\/p\u003e \u003cp\u003eThe Arguments for Carr 27\u003c\/p\u003e \u003cp\u003eThe Arguments against Carr’s Position 28\u003c\/p\u003e \u003cp\u003eTypes of Information Systems 29\u003c\/p\u003e \u003cp\u003eTransaction Processing Systems 29\u003c\/p\u003e \u003cp\u003eManagement Information Systems 30\u003c\/p\u003e \u003cp\u003eDecision Support Systems 30\u003c\/p\u003e \u003cp\u003eKnowledge-Based and Other Systems 30\u003c\/p\u003e \u003cp\u003eInterorganizational Computing 30\u003c\/p\u003e \u003cp\u003eReplacing Intermediation through Electronic Markets 31\u003c\/p\u003e \u003cp\u003eKey Issues 32\u003c\/p\u003e \u003cp\u003eApplication and Technology Developments 34\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 35\u003c\/p\u003e \u003cp\u003eProblems 36\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Electronic Commerce 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 37\u003c\/p\u003e \u003cp\u003eIntroduction 37\u003c\/p\u003e \u003cp\u003eWhat is Involved in E-commerce? 39\u003c\/p\u003e \u003cp\u003eSome E-commerce Statistics 39\u003c\/p\u003e \u003cp\u003eRetail 40\u003c\/p\u003e \u003cp\u003eBusiness to Business (B2B) 40\u003c\/p\u003e \u003cp\u003eTechnology 40\u003c\/p\u003e \u003cp\u003eBenefits and Costs 41\u003c\/p\u003e \u003cp\u003eBenefits 41\u003c\/p\u003e \u003cp\u003eCosts 41\u003c\/p\u003e \u003cp\u003eBusiness to Consumer (B2C) 43\u003c\/p\u003e \u003cp\u003eInfrastructure 43\u003c\/p\u003e \u003cp\u003eElectronic Retail Business Model 44\u003c\/p\u003e \u003cp\u003eInformation Transactions 45\u003c\/p\u003e \u003cp\u003eAdvertising 45\u003c\/p\u003e \u003cp\u003eImpact on Retail Distribution 46\u003c\/p\u003e \u003cp\u003eB2C in Service Industries 46\u003c\/p\u003e \u003cp\u003eCybermalls and Metamalls 47\u003c\/p\u003e \u003cp\u003eBusiness to Business (B2B) 47\u003c\/p\u003e \u003cp\u003eStructure of the E-marketplace 48\u003c\/p\u003e \u003cp\u003eElectronic Data Interchange (EDI) 48\u003c\/p\u003e \u003cp\u003eMoving to the Internet 48\u003c\/p\u003e \u003cp\u003eInterorganizational Systems 48\u003c\/p\u003e \u003cp\u003eElectronic Markets 50\u003c\/p\u003e \u003cp\u003eConsumer to Consumer (C2C): The Case of Ebay 52\u003c\/p\u003e \u003cp\u003eConsumer to Government (C2G): The Case of Wireless and 911 53\u003c\/p\u003e \u003cp\u003eE-commerce Strategies 53\u003c\/p\u003e \u003cp\u003eConclusions 55\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 55\u003c\/p\u003e \u003cp\u003eProblems 56\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Enterprise Requirements Planning 58\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 58\u003c\/p\u003e \u003cp\u003eIntroduction 58\u003c\/p\u003e \u003cp\u003eHow Sap Works 59\u003c\/p\u003e \u003cp\u003eCultural Problems of Implementation 61\u003c\/p\u003e \u003cp\u003eERP Vendors 62\u003c\/p\u003e \u003cp\u003eCosts 62\u003c\/p\u003e \u003cp\u003eBenefits 64\u003c\/p\u003e \u003cp\u003eThe Markus and Tanis View of the ERP Experience 64\u003c\/p\u003e \u003cp\u003eIntegration 65\u003c\/p\u003e \u003cp\u003ePackages 65\u003c\/p\u003e \u003cp\u003eBest Practices 65\u003c\/p\u003e \u003cp\u003eSome Assembly Required 65\u003c\/p\u003e \u003cp\u003eReasons for Adopting or Not Adopting ERP 66\u003c\/p\u003e \u003cp\u003eAdopting ERP 66\u003c\/p\u003e \u003cp\u003eNot Adopting ERP 66\u003c\/p\u003e \u003cp\u003eThe ERP Team 67\u003c\/p\u003e \u003cp\u003eThe Future: ERP II 71\u003c\/p\u003e \u003cp\u003eFinal Thoughts 71\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 72\u003c\/p\u003e \u003cp\u003eProblems 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Data Warehousing 74\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 74\u003c\/p\u003e \u003cp\u003eIntroduction 74\u003c\/p\u003e \u003cp\u003eDefinition of a Data Warehouse 75\u003c\/p\u003e \u003cp\u003eCharacteristics of a Data Warehouse 75\u003c\/p\u003e \u003cp\u003eSubject Orientation 76\u003c\/p\u003e \u003cp\u003eData Integration 77\u003c\/p\u003e \u003cp\u003eTime 78\u003c\/p\u003e \u003cp\u003eNonvolatile Data 78\u003c\/p\u003e \u003cp\u003eStructure of the Data Warehouse 79\u003c\/p\u003e \u003cp\u003eMetadata 80\u003c\/p\u003e \u003cp\u003eFlow of Data 81\u003c\/p\u003e \u003cp\u003eWhy a Separate Warehouse? 81\u003c\/p\u003e \u003cp\u003eOther Forms of Data Warehouses 82\u003c\/p\u003e \u003cp\u003eApplication: Online Analytic Processing 84\u003c\/p\u003e \u003cp\u003eApplication: Data Mining 86\u003c\/p\u003e \u003cp\u003eApplication: Customer Relationship Management 87\u003c\/p\u003e \u003cp\u003eApplication: Business Intelligence 88\u003c\/p\u003e \u003cp\u003eStrategic Use 89\u003c\/p\u003e \u003cp\u003eManaging the Data Warehouse 90\u003c\/p\u003e \u003cp\u003eWhy Warehouse Projects Can Fail 92\u003c\/p\u003e \u003cp\u003eData Warehousing Costs 93\u003c\/p\u003e \u003cp\u003eThe Data Warehousing Industry 94\u003c\/p\u003e \u003cp\u003eBenefits and Problems 94\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 94\u003c\/p\u003e \u003cp\u003eProblems 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Customer Relationship Management 96\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 96\u003c\/p\u003e \u003cp\u003eIntroduction 96\u003c\/p\u003e \u003cp\u003eHistory of the CRM Market 97\u003c\/p\u003e \u003cp\u003eThe CRM Approach 99\u003c\/p\u003e \u003cp\u003eBasic Assumptions of CRM 99\u003c\/p\u003e \u003cp\u003eCustomer 100\u003c\/p\u003e \u003cp\u003eRelationship 100\u003c\/p\u003e \u003cp\u003eManagement 100\u003c\/p\u003e \u003cp\u003eDrivers for CRM Applications 102\u003c\/p\u003e \u003cp\u003eRevenue and Cost Goals 103\u003c\/p\u003e \u003cp\u003ePrinciples of CRM 103\u003c\/p\u003e \u003cp\u003eTechnology and Service 104\u003c\/p\u003e \u003cp\u003eInformation Technologies for CRM 104\u003c\/p\u003e \u003cp\u003eKey Tasks 104\u003c\/p\u003e \u003cp\u003eIT Factors of CRM 105\u003c\/p\u003e \u003cp\u003eConsultants 106\u003c\/p\u003e \u003cp\u003eReturn on Investment of Implementation 106\u003c\/p\u003e \u003cp\u003eCost and Time 106\u003c\/p\u003e \u003cp\u003eBenefits 107\u003c\/p\u003e \u003cp\u003eROI of CRM Project 108\u003c\/p\u003e \u003cp\u003eCRM Issues 109\u003c\/p\u003e \u003cp\u003eCustomer Privacy 109\u003c\/p\u003e \u003cp\u003eTechnical Immaturity 109\u003c\/p\u003e \u003cp\u003eCRM Myths 110\u003c\/p\u003e \u003cp\u003eThe Importance of Channels 111\u003c\/p\u003e \u003cp\u003eVendors 111\u003c\/p\u003e \u003cp\u003eManagement Risks 112\u003c\/p\u003e \u003cp\u003eConclusions 115\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 115\u003c\/p\u003e \u003cp\u003eProblems 115\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Knowledge Management 117\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 117\u003c\/p\u003e \u003cp\u003eIntroduction 117\u003c\/p\u003e \u003cp\u003eClaims 118\u003c\/p\u003e \u003cp\u003eRole of Information Technology 118\u003c\/p\u003e \u003cp\u003ePrinciples of Knowledge Management 119\u003c\/p\u003e \u003cp\u003eKnowledge Strategies 120\u003c\/p\u003e \u003cp\u003eLeverage 120\u003c\/p\u003e \u003cp\u003eFragmentation, Leakage, Refreshment 120\u003c\/p\u003e \u003cp\u003eUncertain Value 120\u003c\/p\u003e \u003cp\u003eUncertainty in Value Sharing 121\u003c\/p\u003e \u003cp\u003eImplications 121\u003c\/p\u003e \u003cp\u003eTacit Versus Explicit Knowledge 121\u003c\/p\u003e \u003cp\u003eA Hierarchy of Knowledge 123\u003c\/p\u003e \u003cp\u003eGenerating Knowledge 123\u003c\/p\u003e \u003cp\u003eKnowledge Acquisition 124\u003c\/p\u003e \u003cp\u003eDedicated Resources 125\u003c\/p\u003e \u003cp\u003eFusion 126\u003c\/p\u003e \u003cp\u003eAdaptation 127\u003c\/p\u003e \u003cp\u003eNetworks 127\u003c\/p\u003e \u003cp\u003eTransferring Knowledge 127\u003c\/p\u003e \u003cp\u003ePersonnel Issues 128\u003c\/p\u003e \u003cp\u003eKm as an Industry 129\u003c\/p\u003e \u003cp\u003eTechnology 130\u003c\/p\u003e \u003cp\u003eWhen Knowledge Management Makes Sense 134\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 135\u003c\/p\u003e \u003cp\u003eProblems 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Business Intelligence 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 137\u003c\/p\u003e \u003cp\u003eIntroduction 137\u003c\/p\u003e \u003cp\u003eDefinition 137\u003c\/p\u003e \u003cp\u003eRelation to other Software 138\u003c\/p\u003e \u003cp\u003eWhat Can BI Do? 138\u003c\/p\u003e \u003cp\u003eBI Technology 140\u003c\/p\u003e \u003cp\u003eOLAP 144\u003c\/p\u003e \u003cp\u003eOther Data Sources 147\u003c\/p\u003e \u003cp\u003eExample: Competitive Intelligence 148\u003c\/p\u003e \u003cp\u003eExample: Financial Analytics 150\u003c\/p\u003e \u003cp\u003ePotential and Shortcomings 150\u003c\/p\u003e \u003cp\u003eReturn on Investment 151\u003c\/p\u003e \u003cp\u003eBuilding a Business Intelligence System 152\u003c\/p\u003e \u003cp\u003eThe Business Intelligence Industry 153\u003c\/p\u003e \u003cp\u003eEmerging Ideas in Business Intelligence 155\u003c\/p\u003e \u003cp\u003eBI Everywhere 155\u003c\/p\u003e \u003cp\u003eBusiness Process Management and Business Activity Monitoring 156\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 158\u003c\/p\u003e \u003cp\u003eProblems 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Outsourcing and Its Variations: Letting Someone else Do the Work 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 161\u003c\/p\u003e \u003cp\u003eIntroduction 161\u003c\/p\u003e \u003cp\u003eOrigins of Outsourcing 162\u003c\/p\u003e \u003cp\u003eOffshore Outsourcing 162\u003c\/p\u003e \u003cp\u003eOutsourcing Considerations 164\u003c\/p\u003e \u003cp\u003eA Typical Domestic Large Outsourcing Project 164\u003c\/p\u003e \u003cp\u003eThe Size of the Outsourcing Market 165\u003c\/p\u003e \u003cp\u003eWhy Outsource? 165\u003c\/p\u003e \u003cp\u003eThe Central Role of the Contract 166\u003c\/p\u003e \u003cp\u003eManaging the Outsourcer Once the Contract Is Signed 167\u003c\/p\u003e \u003cp\u003eControls 169\u003c\/p\u003e \u003cp\u003eBottom Line on Outsourcing 170\u003c\/p\u003e \u003cp\u003eOutsourcing the Infrastructure: Web Hosting Service Providers, Web Services, and Utility Computing 170\u003c\/p\u003e \u003cp\u003eThe Outsourcers 171\u003c\/p\u003e \u003cp\u003eWeb Hosting 171\u003c\/p\u003e \u003cp\u003eService Providers (xSPs) 171\u003c\/p\u003e \u003cp\u003eRationale 172\u003c\/p\u003e \u003cp\u003eShould You Hire an xSP? 173\u003c\/p\u003e \u003cp\u003eWeb Services 173\u003c\/p\u003e \u003cp\u003eDefinition and Implication of Web Services 174\u003c\/p\u003e \u003cp\u003eRunning Computing as a Utility 176\u003c\/p\u003e \u003cp\u003eWhy Do It? 176\u003c\/p\u003e \u003cp\u003eImplementing the Utility Approach 176\u003c\/p\u003e \u003cp\u003eStages of Utility Computing 176\u003c\/p\u003e \u003cp\u003eAlternative Approaches 177\u003c\/p\u003e \u003cp\u003eRisks of ASPs and Utilities 177\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Issues 180\u003c\/p\u003e \u003cp\u003eProblems 181\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Working Together: Systems Integration, Interorganizational Systems, Alliances, and Globalization 182\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 182\u003c\/p\u003e \u003cp\u003eIntroduction 182\u003c\/p\u003e \u003cp\u003eSystems Integration 183\u003c\/p\u003e \u003cp\u003eDefinition 183\u003c\/p\u003e \u003cp\u003eObjective 184\u003c\/p\u003e \u003cp\u003eThe Concept 184\u003c\/p\u003e \u003cp\u003eIntegrating the Enterprise 184\u003c\/p\u003e \u003cp\u003eIntegrating the Technology 185\u003c\/p\u003e \u003cp\u003eIntegration of Data, Application, and Processes 185\u003c\/p\u003e \u003cp\u003eAspects of Systems Integration 188\u003c\/p\u003e \u003cp\u003eEnterprise Computing 188\u003c\/p\u003e \u003cp\u003eLessons Learned from Experience 189\u003c\/p\u003e \u003cp\u003eThe Systems Integration Industry 189\u003c\/p\u003e \u003cp\u003eManagement Strategy for Integration 190\u003c\/p\u003e \u003cp\u003eInterorganizational Systems 191\u003c\/p\u003e \u003cp\u003eReadiness 192\u003c\/p\u003e \u003cp\u003eControl 192\u003c\/p\u003e \u003cp\u003eWho Benefits? 194\u003c\/p\u003e \u003cp\u003eAlliances 194\u003c\/p\u003e \u003cp\u003eGlobalization 194\u003c\/p\u003e \u003cp\u003eBringing in Immigrants, Moving Work Abroad 196\u003c\/p\u003e \u003cp\u003ePrivacy Rules and Transborder Data Flows 196\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 198\u003c\/p\u003e \u003cp\u003eProblems 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Is in Managing Business Operations: the Supply Chain 200\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 200\u003c\/p\u003e \u003cp\u003eIntroduction 200\u003c\/p\u003e \u003cp\u003eThe Supply Chain 201\u003c\/p\u003e \u003cp\u003eSoftware’s Role 202\u003c\/p\u003e \u003cp\u003eWhy Install Supply Chain Software? 203\u003c\/p\u003e \u003cp\u003eCooperation 203\u003c\/p\u003e \u003cp\u003eManufacturing 204\u003c\/p\u003e \u003cp\u003eOverview 204\u003c\/p\u003e \u003cp\u003eCad 204\u003c\/p\u003e \u003cp\u003eCam 205\u003c\/p\u003e \u003cp\u003eJust-in-Time Manufacturing 205\u003c\/p\u003e \u003cp\u003eInventory 206\u003c\/p\u003e \u003cp\u003eRole of ERP 207\u003c\/p\u003e \u003cp\u003eRole of Data Warehousing 207\u003c\/p\u003e \u003cp\u003eChallenges to Implementation 208\u003c\/p\u003e \u003cp\u003eOther Problems Along the Supply Chain 209\u003c\/p\u003e \u003cp\u003eDemand Forecasting 209\u003c\/p\u003e \u003cp\u003eWhat Is the Payoff From Information Systems In the Supply Chain? 210\u003c\/p\u003e \u003cp\u003eReturns 213\u003c\/p\u003e \u003cp\u003eThe Supply Chain Market 213\u003c\/p\u003e \u003cp\u003eMajor Firms in the Supply Chain Market 214\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 215\u003c\/p\u003e \u003cp\u003eProblems 215\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 The Chief Information Officer, People Issues, Project Management, Change Management 216\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 216\u003c\/p\u003e \u003cp\u003eIntroduction 216\u003c\/p\u003e \u003cp\u003eChief Information Officer 217\u003c\/p\u003e \u003cp\u003eManaging Expectations 217\u003c\/p\u003e \u003cp\u003eChief Technology Officer 218\u003c\/p\u003e \u003cp\u003eGovernance and Steering Committees 219\u003c\/p\u003e \u003cp\u003eWhat Is People Need to Know 219\u003c\/p\u003e \u003cp\u003eCreate Programs 220\u003c\/p\u003e \u003cp\u003eManage Vendors and Outsourcers 220\u003c\/p\u003e \u003cp\u003eCustomize Programs to the Firm’s Needs 220\u003c\/p\u003e \u003cp\u003eKnow the Needs of the Business 220\u003c\/p\u003e \u003cp\u003eBusiness Processes 220\u003c\/p\u003e \u003cp\u003eCommunicating with the User Community 221\u003c\/p\u003e \u003cp\u003eMaintaining the Corporate Data 221\u003c\/p\u003e \u003cp\u003eMaintaining Corporate Telecommunications 221\u003c\/p\u003e \u003cp\u003eIntegrating Systems 221\u003c\/p\u003e \u003cp\u003eManaging E-mail and Internet Usage 222\u003c\/p\u003e \u003cp\u003eManaging the Firm’s Web Presence 222\u003c\/p\u003e \u003cp\u003eManaging Computer Security 222\u003c\/p\u003e \u003cp\u003eDocumentation, Updates, and Training 222\u003c\/p\u003e \u003cp\u003eMaintaining and Running the Computers 223\u003c\/p\u003e \u003cp\u003eHelp Desk 223\u003c\/p\u003e \u003cp\u003eRole of Educational Institutions 224\u003c\/p\u003e \u003cp\u003eProject Management 224\u003c\/p\u003e \u003cp\u003eThe Project Manager 226\u003c\/p\u003e \u003cp\u003eChange Management 227\u003c\/p\u003e \u003cp\u003eConclusions 229\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 229\u003c\/p\u003e \u003cp\u003eProblems 230\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Information Systems in Mergers and Acquisitions 231\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 231\u003c\/p\u003e \u003cp\u003eIntroduction 231\u003c\/p\u003e \u003cp\u003eWhy Merge? 231\u003c\/p\u003e \u003cp\u003eEffect of Merger on Information Systems 232\u003c\/p\u003e \u003cp\u003eMerger Principles 233\u003c\/p\u003e \u003cp\u003eThe Merger Process 233\u003c\/p\u003e \u003cp\u003eSecurity Issues 234\u003c\/p\u003e \u003cp\u003eCultural Considerations 235\u003c\/p\u003e \u003cp\u003eImplications of Cases 237\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 237\u003c\/p\u003e \u003cp\u003eProblems 238\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Work Systems and Infrastructure 239\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 239\u003c\/p\u003e \u003cp\u003eIntroduction 239\u003c\/p\u003e \u003cp\u003eWork System 240\u003c\/p\u003e \u003cp\u003eInfrastructure 241\u003c\/p\u003e \u003cp\u003eWhat Is Infrastructure? 241\u003c\/p\u003e \u003cp\u003eThe Infrastructure Portfolio 243\u003c\/p\u003e \u003cp\u003eInfrastructure Architecture 244\u003c\/p\u003e \u003cp\u003eInfrastructure Investment Strategies 244\u003c\/p\u003e \u003cp\u003eMaking Infrastructure Investment Decisions 245\u003c\/p\u003e \u003cp\u003eInfrastructure Capabilities 246\u003c\/p\u003e \u003cp\u003eWork Systems 246\u003c\/p\u003e \u003cp\u003eFundamental Concepts of Work Systems 247\u003c\/p\u003e \u003cp\u003eRelations among the Concepts 249\u003c\/p\u003e \u003cp\u003eTechnical Considerations for IS Work System Projects 253\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 254\u003c\/p\u003e \u003cp\u003eProblems 255\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Privacy, Security, Copyright, Patents, and other Legal And Ethical Issues 256\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Questions 256\u003c\/p\u003e \u003cp\u003eIntroduction 256\u003c\/p\u003e \u003cp\u003ePrivacy 257\u003c\/p\u003e \u003cp\u003ePrivacy Statements 258\u003c\/p\u003e \u003cp\u003eSurveillance 259\u003c\/p\u003e \u003cp\u003ePrivacy versus Convenience 261\u003c\/p\u003e \u003cp\u003eCRM, Data Warehousing, and Other Large Databases 261\u003c\/p\u003e \u003cp\u003eSecurity 261\u003c\/p\u003e \u003cp\u003eControls 262\u003c\/p\u003e \u003cp\u003eNew Technologies 264\u003c\/p\u003e \u003cp\u003eThe Risk of Not Investing 264\u003c\/p\u003e \u003cp\u003eRisk Management 264\u003c\/p\u003e \u003cp\u003eHIPAA: the Intersection of Security and Privacy 265\u003c\/p\u003e \u003cp\u003eAnnouncing Security Failures 266\u003c\/p\u003e \u003cp\u003eDisaster Recovery and Business Continuity 266\u003c\/p\u003e \u003cp\u003eAn Example 267\u003c\/p\u003e \u003cp\u003eWho Is Responsible? 267\u003c\/p\u003e \u003cp\u003eThe Threats 267\u003c\/p\u003e \u003cp\u003eSome IT Measures 267\u003c\/p\u003e \u003cp\u003eSome Lessons 268\u003c\/p\u003e \u003cp\u003eLegal Issues 268\u003c\/p\u003e \u003cp\u003ePrivacy 269\u003c\/p\u003e \u003cp\u003eTaxation of E-commerce 269\u003c\/p\u003e \u003cp\u003eUCITA 270\u003c\/p\u003e \u003cp\u003eCopyright and Patents 271\u003c\/p\u003e \u003cp\u003eCopyright 271\u003c\/p\u003e \u003cp\u003ePatents 272\u003c\/p\u003e \u003cp\u003eEthics 272\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 274\u003c\/p\u003e \u003cp\u003eAppendix: the Computer Industry 277\u003c\/p\u003e \u003cp\u003eManagerial Questions 277\u003c\/p\u003e \u003cp\u003eDefinition of the Information Industry 277\u003c\/p\u003e \u003cp\u003eU.S. Census Bureau 278\u003c\/p\u003e \u003cp\u003eShapiro and Varian 278\u003c\/p\u003e \u003cp\u003eHoover’s Online 278\u003c\/p\u003e \u003cp\u003eA Framework for Analyzing the Information Industry— The Houghton Map 279\u003c\/p\u003e \u003cp\u003eComputer and Computer-related Segments 281\u003c\/p\u003e \u003cp\u003eIn-house Computer Shops 282\u003c\/p\u003e \u003cp\u003eEmployment 283\u003c\/p\u003e \u003cp\u003eOutside Shops 285\u003c\/p\u003e \u003cp\u003eApplication Service Providers 285\u003c\/p\u003e \u003cp\u003eWeb Services 287\u003c\/p\u003e \u003cp\u003eOutsourcers 287\u003c\/p\u003e \u003cp\u003eHardware Manufacturers 290\u003c\/p\u003e \u003cp\u003eRetailers and Middlemen 291\u003c\/p\u003e \u003cp\u003ePricing and Maintenance 291\u003c\/p\u003e \u003cp\u003eOpen Source 292\u003c\/p\u003e \u003cp\u003eComputing for Nonbusiness Applications 292\u003c\/p\u003e \u003cp\u003eTelecommunications and Networks 292\u003c\/p\u003e \u003cp\u003eSearch Engines 293\u003c\/p\u003e \u003cp\u003eNew Technologies 293\u003c\/p\u003e \u003cp\u003eWi-Fi 294\u003c\/p\u003e \u003cp\u003eRFID 294\u003c\/p\u003e \u003cp\u003eFinding Out More About the Computer Industry and Computer Applications: the Computer Press and the Industry Observers 295\u003c\/p\u003e \u003cp\u003eConclusion 296\u003c\/p\u003e \u003cp\u003eAnswers to Managerial Questions 296\u003c\/p\u003e \u003cp\u003eGlossary 299\u003c\/p\u003e \u003cp\u003eIndex 313\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Computer science [\u003ca title=\"See our other books on Computer science\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Computer%20science%20%5BUY%5D%22\"\u003eUY\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52286376608024,"sku":"9780471263593","price":118.65,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471263593.jpg?v=1781550875","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/managers-guide-to-making-decisions-about-information-systems-hardback-9780471263593","provider":"Freshly Printed Books","version":"1.0","type":"link"}