{"product_id":"making-questions-work-a-guide-to-how-and-what-to-ask-for-facilitators-consultants-managers-coaches-and-educators-paperback-softback-9780787987275","title":"Making Questions Work; A Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators (Paperback \/ softback) 9780787987275","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eMaking Questions Work\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003e\"This book is an invaluable desk reference for facilitators, leaders, coaches, and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful.\"\u003cbr\u003e —Anne S. Davidson, consultant, Roger Schwarz \u0026amp; Associates, and coauthor, \u003ci\u003eThe Skilled Facilitator Fieldbook\u003c\/i\u003e  \u003cp\u003e\"Everyone who facilitates should have this book on their desk!\"\u003cbr\u003e —Ingrid Bens, consultant and author, \u003ci\u003eFacilitating with Ease!\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"There is everything from cultural and contextual sensitivity to effective use of body language in this richly detailed and flexible facilitation text.\"\u003cbr\u003e —Valerie Alia, professor, Leeds Metropolitan University, United Kingdom\u003c\/p\u003e \u003cp\u003e\"An indispensable, time-saving thesaurus of powerful searching questions linked to simple but powerfulframeworks for structuring workshops, meetings, interviews, and surveys.\"\u003cbr\u003e —Allan Mees, change consultant and facilitator, Standard Life plc, Edinburgh, Scotland\u003c\/p\u003e \u003cp\u003e\"Provides facilitators and managers with a road map for group processes by building our capacity to ask the right questions in almost any situation.\"\u003cbr\u003e —Felipe B. Alfonso, vice chairman and executive director, Asian Institute of Management Centre for Corporate Responsibility and vice chairman, Manila Electric Company, Philippines\u003c\/p\u003e \u003cp\u003e\"Strachan's book is a must?read for facilitators who need to organize professionals and professionals who don't think they need to be organized.\"\u003cbr\u003e —Dr. Sam D. Shemie, Critical Care, Montreal Children's Hospital, McGill University Health Centre, and the Canadian Council for Donation and Transplantation\u003c\/p\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eDorothy Strachan (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787987275, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 5 December 2006\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e272 pages, Tables: 10 B\u0026amp;W, 0 Color; Exhibits: 10 B\u0026amp;W, 0 Color\u003cbr\u003e23.1 x 17.8 x 2.5 cm, 0.386 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eThis book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eThe Author xvii\u003c\/p\u003e \u003cp\u003ePreface xix\u003c\/p\u003e \u003cp\u003eIntroduction xxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One How to Ask Questions\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Questions That Work 3 \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Frameworks 4\u003c\/p\u003e \u003cp\u003eConscious Questioning 8\u003c\/p\u003e \u003cp\u003eFraming Questions 9\u003c\/p\u003e \u003cp\u003ePlanned Questioning 10\u003c\/p\u003e \u003cp\u003eClosed and Open Questions 10\u003c\/p\u003e \u003cp\u003eClosed Questions 10\u003c\/p\u003e \u003cp\u003eOpen Questions 12\u003c\/p\u003e \u003cp\u003eSkills for Conscious Questioning 13\u003c\/p\u003e \u003cp\u003eCustomize for Context 13\u003c\/p\u003e \u003cp\u003eCreate Inviting Questions 15\u003c\/p\u003e \u003cp\u003eClarify Assumptions 17\u003c\/p\u003e \u003cp\u003eAsk with Sensitivity 18\u003c\/p\u003e \u003cp\u003eAccommodate Risk and Anxiety 20\u003c\/p\u003e \u003cp\u003eMaintain a Participant-Observer Stance 22\u003c\/p\u003e \u003cp\u003eConsider “Why?” Carefully 24\u003c\/p\u003e \u003cp\u003eWhen in Doubt, Check It Out 25\u003c\/p\u003e \u003cp\u003eReminders 26\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Core Facilitation Values 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eValues Into Action 32\u003c\/p\u003e \u003cp\u003eIntegrity 33\u003c\/p\u003e \u003cp\u003eGuidelines for Asking Questions with Integrity 33\u003c\/p\u003e \u003cp\u003eMaintain Objectivity 33\u003c\/p\u003e \u003cp\u003eClarify Confidentiality 35\u003c\/p\u003e \u003cp\u003eBe Sensitive to Conflicts of Interest 36\u003c\/p\u003e \u003cp\u003eAvoid Collusion 39\u003c\/p\u003e \u003cp\u003eAsk Questions Fairly 40\u003c\/p\u003e \u003cp\u003eDetermine Authorship 41\u003c\/p\u003e \u003cp\u003eAddress Imbalances in Power and Information 41\u003c\/p\u003e \u003cp\u003eOperationalizing the Value of Integrity 42\u003c\/p\u003e \u003cp\u003eAuthenticity 44\u003c\/p\u003e \u003cp\u003eGuidelines for Asking Questions with Authenticity 45\u003c\/p\u003e \u003cp\u003eBuild Group Ownership for Outcomes 45\u003c\/p\u003e \u003cp\u003eMinimize Self-Deception About a Process 46\u003c\/p\u003e \u003cp\u003eBe Clear About Intentions 46\u003c\/p\u003e \u003cp\u003eAcknowledge Problems 47\u003c\/p\u003e \u003cp\u003eBe Honest About Your Competencies 47\u003c\/p\u003e \u003cp\u003eBe Present; Tune In 48\u003c\/p\u003e \u003cp\u003eHear Your Client’s Perspective 48\u003c\/p\u003e \u003cp\u003eOperationalizing the Value of Authenticity 48\u003c\/p\u003e \u003cp\u003eMutual Respect 50\u003c\/p\u003e \u003cp\u003eGuidelines for Asking Questions with Mutual Respect 51\u003c\/p\u003e \u003cp\u003eEnable Equity 51\u003c\/p\u003e \u003cp\u003eClarify Group Norms 52\u003c\/p\u003e \u003cp\u003eRespect Exchange Times 53\u003c\/p\u003e \u003cp\u003eEncourage Direct Interaction 53\u003c\/p\u003e \u003cp\u003eBe Patient; Whose Silence Is It? 54\u003c\/p\u003e \u003cp\u003eRespect the Energy in the Group 54\u003c\/p\u003e \u003cp\u003eOperationalizing the Value of Mutual Respect 55\u003c\/p\u003e \u003cp\u003eLeaning on Values 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Follow-up Questions 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePrompt for Clarification 60\u003c\/p\u003e \u003cp\u003ePrompt for Perspectives 61\u003c\/p\u003e \u003cp\u003ePrompt for Rationale 62\u003c\/p\u003e \u003cp\u003ePrompt for Options 63\u003c\/p\u003e \u003cp\u003ePrompt for Implications 63\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two What to Ask When\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Questions for Opening a Session 69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Framework 69\u003c\/p\u003e \u003cp\u003eGuidelines for Questions to Open a Session 71\u003c\/p\u003e \u003cp\u003eQuestion Bank 73\u003c\/p\u003e \u003cp\u003eGetting to Know One Another 74\u003c\/p\u003e \u003cp\u003eFocus: Sharing Personal Information 74\u003c\/p\u003e \u003cp\u003eFocus: Exploring Work Experience 77\u003c\/p\u003e \u003cp\u003eClarifying Expectations 80\u003c\/p\u003e \u003cp\u003eFocus: Understanding Hopes and Concerns 80\u003c\/p\u003e \u003cp\u003eFocus: Meeting Objectives and Outcomes 83\u003c\/p\u003e \u003cp\u003eBuilding Commitment 84\u003c\/p\u003e \u003cp\u003eFocus: Developing Group Norms 85\u003c\/p\u003e \u003cp\u003eFocus: Building Ownership 88\u003c\/p\u003e \u003cp\u003eCommon Challenges 90\u003c\/p\u003e \u003cp\u003eWhen Time Is Short 90\u003c\/p\u003e \u003cp\u003eOpening a Workshop on a Specific Topic 91\u003c\/p\u003e \u003cp\u003eOpening a Series of Workshops 94\u003c\/p\u003e \u003cp\u003eLoosening Up a Tight Group 96\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Questions for Enabling Action 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Framework 99\u003c\/p\u003e \u003cp\u003eGuidelines for Questions to Enable Action 102\u003c\/p\u003e \u003cp\u003eQuestion Bank 104\u003c\/p\u003e \u003cp\u003e“What?”: The Notice Questions (Observations) 104\u003c\/p\u003e \u003cp\u003e“So What?”: The Meaning Questions (Reflections) 107\u003c\/p\u003e \u003cp\u003eFocus: Relevance and Fit 107\u003c\/p\u003e \u003cp\u003eFocus: The Organization 110\u003c\/p\u003e \u003cp\u003eFocus: The Individual 112\u003c\/p\u003e \u003cp\u003e“Now What?”: The Application Questions (Actions) 114\u003c\/p\u003e \u003cp\u003eFocus: Personal Change 114\u003c\/p\u003e \u003cp\u003eFocus: Organizational Change 116\u003c\/p\u003e \u003cp\u003eFocus: Building Ownership 117\u003c\/p\u003e \u003cp\u003eFocus: Operational Planning 119\u003c\/p\u003e \u003cp\u003eCommon Challenges 122\u003c\/p\u003e \u003cp\u003eSupporting Action After a Meeting of a Network or Coalition 122\u003c\/p\u003e \u003cp\u003eEnabling a Structured Approach to Reflection and Action 123\u003c\/p\u003e \u003cp\u003eDiscussing and Making Decisions That Affect Organizational Policies 124\u003c\/p\u003e \u003cp\u003eApplying Research (Knowledge Translation) 125\u003c\/p\u003e \u003cp\u003eWorkplace Stress: Personal Change 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Questions for Thinking Critically 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Framework 133\u003c\/p\u003e \u003cp\u003eGuidelines for Questions to Enable Critical Thinking 134\u003c\/p\u003e \u003cp\u003eQuestion Bank 136\u003c\/p\u003e \u003cp\u003eMaking Assumptions and Perspectives Explicit 136\u003c\/p\u003e \u003cp\u003eFocus: The Individual 136\u003c\/p\u003e \u003cp\u003eFocus: The Team or Organization 138\u003c\/p\u003e \u003cp\u003eFocus: The Broader Context 141\u003c\/p\u003e \u003cp\u003eUnderstanding Interests and Power Relationships 144\u003c\/p\u003e \u003cp\u003eFocus: The Individual 144\u003c\/p\u003e \u003cp\u003eFocus: The Team or Organization 147\u003c\/p\u003e \u003cp\u003eFocus: The Broader Context 149\u003c\/p\u003e \u003cp\u003eExploring Alternative Ways of Thinking and Acting 151\u003c\/p\u003e \u003cp\u003eFocus: The Individual 151\u003c\/p\u003e \u003cp\u003eFocus: The Team or Organization 155\u003c\/p\u003e \u003cp\u003eFocus: The Broader Context 156\u003c\/p\u003e \u003cp\u003eMaking Ethical Choices 158\u003c\/p\u003e \u003cp\u003eFocus: The Individual 158\u003c\/p\u003e \u003cp\u003eFocus: The Team or Organization 161\u003c\/p\u003e \u003cp\u003eFocus: The Broader Context 164\u003c\/p\u003e \u003cp\u003eCommon Challenges 165\u003c\/p\u003e \u003cp\u003eThinking Critically About the Future 165\u003c\/p\u003e \u003cp\u003eActing Ethically in Low-Resource Countries 166\u003c\/p\u003e \u003cp\u003eThinking Critically About Policy Changes 167\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Questions for Addressing Issues 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Framework 171\u003c\/p\u003e \u003cp\u003eGuidelines for Questions to Address Issues 172\u003c\/p\u003e \u003cp\u003eQuestion Bank 175\u003c\/p\u003e \u003cp\u003eUnderstanding the Situation 176\u003c\/p\u003e \u003cp\u003eFocus: Internal Considerations 176\u003c\/p\u003e \u003cp\u003eFocus: External Considerations 180\u003c\/p\u003e \u003cp\u003eClarifying the Issues 182\u003c\/p\u003e \u003cp\u003eFocus: Issue Description 183\u003c\/p\u003e \u003cp\u003eFocus: Why This Is an Issue 185\u003c\/p\u003e \u003cp\u003eFocus: Stakeholders 187\u003c\/p\u003e \u003cp\u003eGenerating Options for Action 189\u003c\/p\u003e \u003cp\u003eFocus: A Positive Future 189\u003c\/p\u003e \u003cp\u003eFocus: Solutions 190\u003c\/p\u003e \u003cp\u003eFocus: Learning from Others 192\u003c\/p\u003e \u003cp\u003eTesting Options for Action 193\u003c\/p\u003e \u003cp\u003eFocus: Rationale 194\u003c\/p\u003e \u003cp\u003eFocus: Potential Impact 194\u003c\/p\u003e \u003cp\u003eFocus: Strategic Fit 195\u003c\/p\u003e \u003cp\u003eMaking a Decision 197\u003c\/p\u003e \u003cp\u003eTaking Action 199\u003c\/p\u003e \u003cp\u003eCommon Challenges 202\u003c\/p\u003e \u003cp\u003eEncouraging Candor and Confidentiality 202\u003c\/p\u003e \u003cp\u003ePutting Sensitive Issues on the Table 203\u003c\/p\u003e \u003cp\u003eIssues Management in a Nongovernmental Organization 204\u003c\/p\u003e \u003cp\u003eIssues-Based Planning: A Redundancy Program 205\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Questions for Closing a Session 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Framework 209\u003c\/p\u003e \u003cp\u003eGuidelines for Questions to Close a Session 210\u003c\/p\u003e \u003cp\u003eQuestion Bank 211\u003c\/p\u003e \u003cp\u003eLooking Backward 212\u003c\/p\u003e \u003cp\u003eFocus: Midway Through a Process 212\u003c\/p\u003e \u003cp\u003eFocus: The Experience as a Whole 213\u003c\/p\u003e \u003cp\u003eFocus: Learning 216\u003c\/p\u003e \u003cp\u003eFocus: Productivity 218\u003c\/p\u003e \u003cp\u003eFocus: Management of the Process 221\u003c\/p\u003e \u003cp\u003eLooking Forward 222\u003c\/p\u003e \u003cp\u003eFocus: Celebrating Success 222\u003c\/p\u003e \u003cp\u003eFocus: Building Ownership for Follow-Through 223\u003c\/p\u003e \u003cp\u003eFocus: Taking Action—Knowledge Translation 224\u003c\/p\u003e \u003cp\u003eFocus: Future Collaboration 227\u003c\/p\u003e \u003cp\u003eCommon Challenges 228\u003c\/p\u003e \u003cp\u003eBringing a Multisite Project to a Close 228\u003c\/p\u003e \u003cp\u003eClosing a National, Issues-Based Workshop 230\u003c\/p\u003e \u003cp\u003eConducting Exit Interviews in Small Groups 231\u003c\/p\u003e \u003cp\u003eReviewing a Pilot Workshop 234\u003c\/p\u003e \u003cp\u003eIn Closing: About Questions—What I Know for Sure 237\u003c\/p\u003e \u003cp\u003eReferences 241\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52174630060312,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/0787987271_164030.jpg?v=1781174792","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/making-questions-work-a-guide-to-how-and-what-to-ask-for-facilitators-consultants-managers-coaches-and-educators-paperback-softback-9780787987275","provider":"Freshly Printed Books","version":"1.0","type":"link"}