{"product_id":"its-all-about-service-how-to-lead-your-people-to-care-for-your-customers-hardback-9780471716754","title":"It's All About Service; How to Lead Your People to Care for Your Customers (Hardback) 9780471716754","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eIt's All About Service\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow to Lead Your People to Care for Your Customers\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eRay Pelletier (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471716754, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 10 June 2005\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e256 pages\u003cbr\u003e24.1 x 16 x 2.4 cm, 0.431 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003ePractical strategies for better customer service based on the principles\u003cbr\u003e of servant-leadership\u003cbr\u003e Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eForeword ix\u003c\/p\u003e \u003cp\u003eAcknowledgments xiii\u003c\/p\u003e \u003cp\u003eAbout the Author xv\u003c\/p\u003e \u003cp\u003eIntroduction xvii\u003c\/p\u003e \u003cp\u003e1 It’s All About Trust 1\u003c\/p\u003e \u003cp\u003e2 The Power of Vision Crafting 25\u003c\/p\u003e \u003cp\u003e3 Generating Enthusiasm 47\u003c\/p\u003e \u003cp\u003e4 No One Whistles a Symphony—It Takes an Orchestra to Play It 69\u003c\/p\u003e \u003cp\u003e5 Character 89\u003c\/p\u003e \u003cp\u003e6 Conflict Management 111\u003c\/p\u003e \u003cp\u003e7 Competition 133\u003c\/p\u003e \u003cp\u003e8 The Art of Coaching 157\u003c\/p\u003e \u003cp\u003e9 Listening 181\u003c\/p\u003e \u003cp\u003e10 Caring 201\u003c\/p\u003e \u003cp\u003eIndex 221\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52298042474776,"sku":"9780471716754","price":18.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471716754.jpg?v=1781732206","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/its-all-about-service-how-to-lead-your-people-to-care-for-your-customers-hardback-9780471716754","provider":"Freshly Printed Books","version":"1.0","type":"link"}