{"product_id":"introduction-to-facilities-management-foundational-skills-for-effective-workplace-operations-paperback-softback-9781394316045","title":"Introduction to Facilities Management; Foundational Skills for Effective Workplace Operations (Paperback \/ softback) 9781394316045","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eIntroduction to Facilities Management\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eFoundational Skills for Effective Workplace Operations\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eDavid Morris (Author), Sue Morris (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781394316045, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 2 October 2025\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e160 pages\u003cbr\u003e24.3 x 17 x 3.2 cm, 0.284 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eProvides the essential skills required for effective facilities management\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eFacilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. \u003ci\u003eIntroduction to Facilities Management\u003c\/i\u003e is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges. \u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eIntroduction to Facilities Management\u003c\/i\u003e is designed for those new to the industry, offering a clear and practical exploration of FM’s core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units. \u003c\/p\u003e\n\u003cp\u003eWritten for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, \u003ci\u003eIntroduction to Facilities Management:\u003c\/i\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCovers all key operational aspects of FM, making it an ideal study companion for certification\u003c\/li\u003e\n\u003cli\u003eOffers a step-by-step approach to developing essential FM skills to ensure workplace efficiency and operational success\u003c\/li\u003e\n\u003cli\u003eHighlights the growing professionalisation of FM and its increasing influence on organisational effectiveness\u003c\/li\u003e\n\u003cli\u003eSupports career development by equipping readers with the foundational knowledge needed for advancement in FM roles\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eWith a focus on day-to-day operational effectiveness, \u003ci\u003eIntroduction to Facilities Management: Foundational Skills for Effective Workplace Operations\u003c\/i\u003e is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface vii\u003cbr\u003eAcknowledgements viii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Understanding the Basics of Facilities Management 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 What Is Facilities Management? 3\u003cbr\u003e\u003c\/b\u003eDefining Facilities Management 3\u003cbr\u003eHow FM Supports an Organisation 6\u003cbr\u003eMeeting End-user Requirements 6\u003cbr\u003eReducing Costs 8\u003cbr\u003eMaintaining Business Continuity 8\u003cbr\u003eEnsuring Legal and Regulatory Compliance 10\u003cbr\u003eSupporting Corporate Social Responsibility (CSR) 13\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Facilities Management Support Services 17\u003cbr\u003e\u003c\/b\u003ePremises Support 17\u003cbr\u003eBusiness Support 18\u003cbr\u003eStaff Support 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Maintenance Strategies 21\u003cbr\u003e\u003c\/b\u003eMaintenance 21\u003cbr\u003eReactive or Unplanned Maintenance 22\u003cbr\u003ePreventative Maintenance 22\u003cbr\u003eThe Cost-effectiveness of Different Maintenance Strategies 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Service Delivery Models 27\u003cbr\u003e\u003c\/b\u003eIn-house Service Delivery 27\u003cbr\u003eOutsourced Service Delivery 27\u003cbr\u003eThe Pros and Cons of Different Service Delivery Models 29\u003cbr\u003eAdvantages and Disadvantages of an In-House Delivery Method 29\u003cbr\u003eOutsourcing 29\u003cbr\u003eAdvantages of Outsourcing 30\u003cbr\u003eDisadvantages of Outsourcing 31\u003cbr\u003ePros and Cons of Specific Outsourcing Options 33\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Management Functions Within Facilities Management 35\u003cbr\u003e\u003c\/b\u003ePeople Management 35\u003cbr\u003eHealth and Safety Management 36\u003cbr\u003eBudget Management 37\u003cbr\u003eProject Management 37\u003cbr\u003eContract Management 37\u003cbr\u003eCustomer Relationship Management 38\u003cbr\u003eThe Different Roles Within Facilities Management 38\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Developing Relationships with Clients, Customers and Other Stakeholders 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Clients, Customers, Users and Other Stakeholders 43\u003cbr\u003e\u003c\/b\u003eClients, Customers and Users 43\u003cbr\u003eOther Stakeholders 44\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 The Interests of the Various Stakeholder Groups 47\u003cbr\u003e\u003c\/b\u003eCost and Financial Performance 48\u003cbr\u003eLegal and Statutory Compliance 49\u003cbr\u003ePerformance Against the Contract and Service Specification 50\u003cbr\u003eRisk Management and Business Continuity 51\u003cbr\u003eDetermining Stakeholder Interests and Requirements 52\u003cbr\u003eLinking Interests to Stakeholders 52\u003cbr\u003eThe Information Required by Different Groups 53\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Assessing Customer Needs and Customer Satisfaction 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Management Data for Monitoring Customer Satisfaction 67\u003cbr\u003e\u003c\/b\u003eAnalysis of Data 68\u003cbr\u003eDrawing Conclusions from the Data 71\u003cbr\u003eOther Data We Can Use 74\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 The Causes of Customer Dissatisfaction 77\u003cbr\u003e\u003c\/b\u003eResource Issues 79\u003cbr\u003eProcess Issues 80\u003cbr\u003eEquipment Issues 80\u003cbr\u003eCost Effectiveness Issues 81\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Resolving Customer Satisfaction Issues 83\u003cbr\u003e\u003c\/b\u003eResource Issues 83\u003cbr\u003eProcess Issues 83\u003cbr\u003eEquipment Issues 84\u003cbr\u003eCost Effectiveness Issues 84\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Customer Perceptions and Communication 85\u003cbr\u003e\u003c\/b\u003eCustomer Perceptions 86\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III An Introduction to Specifications, Procurement and Contracts 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 What Are Specifications of Service? 91\u003cbr\u003e\u003c\/b\u003eTypes of Specifications 91\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Identifying Requirements and Drafting Specifications 95\u003cbr\u003e\u003c\/b\u003eIdentifying Requirements 95\u003cbr\u003eDrafting Specifications 97\u003cbr\u003eThe Content of a Specification 97\u003cbr\u003eStandard Specifications 98\u003cbr\u003eContract Specifications 100\u003cbr\u003eA Step-by-step Guide to Writing a Specification 100\u003cbr\u003eThe Structure of the Specification 101\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Quotations, Tendering and Framework Agreements 105\u003cbr\u003e\u003c\/b\u003eQuotations 105\u003cbr\u003eTendering 108\u003cbr\u003eTendering Within the Public Sector – Find a Tender Service 113\u003cbr\u003ee-Procurement 114\u003cbr\u003eFramework Agreements 116\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Ensuring the Integrity of Procurement Processes 117\u003cbr\u003e\u003c\/b\u003eQuotations 117\u003cbr\u003eTenders and Framework Agreements 117\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 Contracts and Contractual Arrangements 121\u003cbr\u003e\u003c\/b\u003eThe Elements of a Contract 121\u003cbr\u003eWhat Is a Contract? 121\u003cbr\u003eThe Contract Essentials 122\u003cbr\u003eBasics of a Contract 127\u003cbr\u003eFailings That Could Invalidate a Contract 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003e18 Different Types of Contract 131\u003cbr\u003e\u003c\/b\u003eNEC4 FM Suite of Contracts 133\u003c\/p\u003e \u003cp\u003e\u003cb\u003e19 Managing Contracts 137\u003cbr\u003e\u003c\/b\u003eService Level Agreements, Information Flows and Reporting Processes 137\u003cbr\u003eService Level Agreements 137\u003cbr\u003eMonitoring SLAs 138\u003cbr\u003ePerformance Monitoring 139\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20 Managing Poor Goods and Service Delivery 143\u003cbr\u003e\u003c\/b\u003eFailure in Service Delivery 143\u003cbr\u003eImplementing Sanctions 146\u003cbr\u003eThe Use of Penalties (and Rewards) 146\u003cbr\u003eNot Placing Additional Work 147\u003cbr\u003eWithdrawal of Permits to Work (PTW) 147\u003c\/p\u003e \u003cp\u003eConclusion 148\u003cbr\u003eIndex 149\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Civil engineering, surveying \u0026amp; building [\u003ca title=\"See our other books on Civil engineering, surveying \u0026amp; building\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Civil%20engineering,%20surveying%20\u0026amp;%20building%20%5BTN%5D%22\"\u003eTN\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52462924890392,"sku":"9781394316045","price":56.65,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781394316045.jpg?v=1785542483","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/introduction-to-facilities-management-foundational-skills-for-effective-workplace-operations-paperback-softback-9781394316045","provider":"Freshly Printed Books","version":"1.0","type":"link"}