{"product_id":"how-mediation-works-resolving-conflict-through-talk-paperback-9781009244985","title":"How Mediation Works; Resolving Conflict Through Talk (Paperback \/ softback) 9781009244985","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eHow Mediation Works\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eResolving Conflict Through Talk\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003eProvides a study of the language of mediation, using excerpts from real-life mediation sessions to illustrate how mediation works.\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eAngela Cora Garcia (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781009244985, Cambridge University Press\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 11 August 2022\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e286 pages\u003cbr\u003e22.7 x 15.1 x 1.4 cm, 0.42 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e'Angela Cora Garcia has written an interesting book which looks in depth at how mediation works.' Dr Treasa Kenny, Journal of Mediation and Applied Conflict Analysis\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eUsing conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants. This book is no. 34 in the Studies in Interactional Sociolinguistics series. In some copies, it has mistakenly been printed as no. 33.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e1. Introduction – approaches to mediation\u003cbr\u003e 2. The interactional organization of mediation\u003cbr\u003e 3. Minimizing and managing argumentative talk in mediation\u003cbr\u003e 4. Disputants' opening statements and persuasive arguments in mediation\u003cbr\u003e 5. Mediator representation of disputants' positions\u003cbr\u003e 6. Soliciting proposals for resolution of the dispute\u003cbr\u003e 7. Producing ideas for resolution of the dispute\u003cbr\u003e 8. Mediator teamwork\u003cbr\u003e 9. Autonomy, empowerment, and neutrality in divorce and small claims mediation.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Sociology [\u003ca title=\"See our other books on Sociology\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Sociology%20%5BJHB%5D%22\"\u003eJHB\u003c\/a\u003e], Linguistics [\u003ca title=\"See our other books on Linguistics\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Linguistics%20%5BCF%5D%22\"\u003eCF\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Cambridge University Press","offers":[{"title":"Default Title","offer_id":46000265625880,"sku":"9781009244985","price":22.66,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/products\/9781009244985i.jpg?v=1696791527","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/how-mediation-works-resolving-conflict-through-talk-paperback-9781009244985","provider":"Freshly Printed Books","version":"1.0","type":"link"}