{"product_id":"healthcare-analytics-and-operations-management-history-diagnosis-and-empirical-foundations-paperback-softback-9781394296064","title":"Healthcare Analytics and Operations Management: History, Diagnosis, and Empirical Foundations (Paperback \/ softback) 9781394296064","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eHealthcare Analytics and Operations Management: History, Diagnosis, and Empirical Foundations\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eHillary A. Linhart (Author), Yasar A. Ozcan (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781394296064, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 3 March 2026\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e608 pages\u003cbr\u003e22.9 x 18.8 x 3.6 cm, 0.839 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eAn expert guide on the application of health care data and analytics to difficult operations and management problems\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eIn the newly revised fourth edition of \u003ci\u003eHealth Care Analytics and Operations Management: History, Diagnosis, and Empirical Foundations,\u003c\/i\u003e a team of veteran health analytics and administration experts delivers an incisive discussion of the real-world application of health care analytics and decision support in health administration and health care management. \u003c\/p\u003e\n\u003cp\u003eThe authors deploy contemporary examples from the field and the book provides complimentary access to online resources for professors, including PowerPoint lecture slides, chapter exercise solutions, sample curse syllabi, and health care data sets. They've also included a selection of experiential projects that demonstrate the hands-on use of the methods and concepts covered in the book. \u003c\/p\u003e\n\u003cp\u003eReaders will find: \u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eAn intuitive, Excel-focused set of solutions to common health administration problems, complete with templates and analytical tools\u003c\/li\u003e \u003cli\u003eStep-by-step discussions of the application of analytic techniques for effective health care decision making\u003c\/li\u003e \u003cli\u003eExtensive tables, figures, appendices, and practice exercises to support the material explained in the book\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003ePerfect for students of one-semester courses in graduate and advanced undergraduate health care management and administration programs, \u003ci\u003eHealth Care Analytics and Operations Management\u003c\/i\u003e is also a must-read resource for practicing health care managers seeking a hands-on guide to solving common challenges in the field.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eTables \u0026amp; Figures xiii\u003c\/p\u003e \u003cp\u003eAbout the Authors xxi\u003c\/p\u003e \u003cp\u003eAcknowledgments xxiii\u003c\/p\u003e \u003cp\u003eAbout the Companion Website xxv\u003c\/p\u003e \u003cp\u003eIntroduction xxvii\u003c\/p\u003e \u003cp\u003eChapter-by-Chapter Revisions for the Fourth Edition xxix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Introduction to Health Care Analytics and operations Management 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHistorical Background and the Development of Decision Techniques 2\u003c\/p\u003e \u003cp\u003eThe Health Care Manager and Decision-Making 3\u003c\/p\u003e \u003cp\u003eImportance of Health Analytics: Information Technology (IT) and Decision Support Techniques 3\u003c\/p\u003e \u003cp\u003eThe Scope of Health Care Services and Recent Trends 3\u003c\/p\u003e \u003cp\u003eHealth Care Services Management 5\u003c\/p\u003e \u003cp\u003eDistinctive Characteristics of Health Care Services 6\u003c\/p\u003e \u003cp\u003ePatient Participation 6\u003c\/p\u003e \u003cp\u003eSimultaneous Production and Consumption 6\u003c\/p\u003e \u003cp\u003ePerishable Capacity 6\u003c\/p\u003e \u003cp\u003eThe Intangible Nature of Health Care Outputs 7\u003c\/p\u003e \u003cp\u003eThe High Levels of Judgment Called Upon, and the Heterogeneous Nature of Health Care 7\u003c\/p\u003e \u003cp\u003eBig Data and Data Flow in Health Care Organizations 7\u003c\/p\u003e \u003cp\u003eSummary 9\u003c\/p\u003e \u003cp\u003eExercises 17\u003c\/p\u003e \u003cp\u003eReferences 20\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Predictive Analytics 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSteps in the Predictive Analytics Process 22\u003c\/p\u003e \u003cp\u003eIdentify the Goal of the Predictive Analytics 22\u003c\/p\u003e \u003cp\u003eEstablish a Time Horizon 22\u003c\/p\u003e \u003cp\u003eSelect a Predictive Analytics Technique 22\u003c\/p\u003e \u003cp\u003eConduct the Prediction 22\u003c\/p\u003e \u003cp\u003eMonitor Accuracy 23\u003c\/p\u003e \u003cp\u003ePredictive Analytics Techniques 23\u003c\/p\u003e \u003cp\u003eJudgmental Predictions 23\u003c\/p\u003e \u003cp\u003eTime-Series Technique 24\u003c\/p\u003e \u003cp\u003eTechniques for Averaging 25\u003c\/p\u003e \u003cp\u003eTechniques for Trend 35\u003c\/p\u003e \u003cp\u003ePredictive Techniques for Seasonality 49\u003c\/p\u003e \u003cp\u003eAccuracy of Predictive Analytics 55\u003c\/p\u003e \u003cp\u003ePrediction Control 56\u003c\/p\u003e \u003cp\u003eSummary 59\u003c\/p\u003e \u003cp\u003eExercises 60\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Decision-Making in Health Care 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Decision Process 79\u003c\/p\u003e \u003cp\u003eWhat Causes Poor Decisions? 81\u003c\/p\u003e \u003cp\u003eThe Decision Level and Decision Milieu 82\u003c\/p\u003e \u003cp\u003eDecision-making under Uncertainty 82\u003c\/p\u003e \u003cp\u003ePayoff Table 83\u003c\/p\u003e \u003cp\u003eDecision-making Under Risk 87\u003c\/p\u003e \u003cp\u003eWhat If Payoffs Are Costs? 92\u003c\/p\u003e \u003cp\u003eThe Decision Tree Approach 96\u003c\/p\u003e \u003cp\u003eAnalysis of the Decision Tree: Rollback Procedure 97\u003c\/p\u003e \u003cp\u003eSensitivity Analysis in Decision-making 99\u003c\/p\u003e \u003cp\u003eDecision Analysis with Nonmonetary Values and Multiple Attributes 102\u003c\/p\u003e \u003cp\u003eDominance Procedure 103\u003c\/p\u003e \u003cp\u003eMinimum Attribute Satisfaction Procedure 104\u003c\/p\u003e \u003cp\u003eMost Important Attribute Procedure 104\u003c\/p\u003e \u003cp\u003eClinical Decision-making and Implications for Management 105\u003c\/p\u003e \u003cp\u003eSummary 108\u003c\/p\u003e \u003cp\u003eExercises 109\u003c\/p\u003e \u003cp\u003eReference 132\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Facility Location 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLocation Methods 134\u003c\/p\u003e \u003cp\u003eCost–Profit–Volume (CPV) Analysis 135\u003c\/p\u003e \u003cp\u003eFactor Rating Methods 138\u003c\/p\u003e \u003cp\u003eMulti-attribute Methods 141\u003c\/p\u003e \u003cp\u003eCenter of Gravity Method 144\u003c\/p\u003e \u003cp\u003eGeographic Information Systems (GISs) in Health Care 147\u003c\/p\u003e \u003cp\u003eSummary 151\u003c\/p\u003e \u003cp\u003eExercises 152\u003c\/p\u003e \u003cp\u003eReferences 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Facility Layout 167\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProduct Layout 168\u003c\/p\u003e \u003cp\u003eProcess Layout 169\u003c\/p\u003e \u003cp\u003eProcess Layout Methods 169\u003c\/p\u003e \u003cp\u003eMethod of Minimizing Distances and Costs 173\u003c\/p\u003e \u003cp\u003eComputer-based Layout Programs 173\u003c\/p\u003e \u003cp\u003eFixed-position Layout 175\u003c\/p\u003e \u003cp\u003eSummary 179\u003c\/p\u003e \u003cp\u003eExercises 180\u003c\/p\u003e \u003cp\u003eReferences 196\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Process Improvement: Reengineering and Lean Management 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReengineering 198\u003c\/p\u003e \u003cp\u003eLean Management 199\u003c\/p\u003e \u003cp\u003eDefine the Value 200\u003c\/p\u003e \u003cp\u003eMap the Process 200\u003c\/p\u003e \u003cp\u003eIdentify Process Waste 200\u003c\/p\u003e \u003cp\u003eIdentify Improvements 201\u003c\/p\u003e \u003cp\u003eMap the Future State 202\u003c\/p\u003e \u003cp\u003eImplement Improvements 202\u003c\/p\u003e \u003cp\u003eRepeat the Cycle 203\u003c\/p\u003e \u003cp\u003eWork Design in Health Care Organizations 203\u003c\/p\u003e \u003cp\u003eWork Design 203\u003c\/p\u003e \u003cp\u003eJob Design 204\u003c\/p\u003e \u003cp\u003eWork Measurement Using Time Standards 207\u003c\/p\u003e \u003cp\u003eWork Measurement Using Work Sampling 214\u003c\/p\u003e \u003cp\u003eWork Simplification 222\u003c\/p\u003e \u003cp\u003eWorker Compensation 235\u003c\/p\u003e \u003cp\u003eSummary 236\u003c\/p\u003e \u003cp\u003eExercises 236\u003c\/p\u003e \u003cp\u003eReferences 251\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Staffing 253\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWorkload Management Overview 254\u003c\/p\u003e \u003cp\u003eEstablishment of Workload Standards and Their Influence on Staffing Levels 255\u003c\/p\u003e \u003cp\u003ePatient Acuity Systems 256\u003c\/p\u003e \u003cp\u003eThe Development of Internal Workload Standards 261\u003c\/p\u003e \u003cp\u003eProcedurally Based Unit Staffing 263\u003c\/p\u003e \u003cp\u003eAcuity-based Unit Staffing 266\u003c\/p\u003e \u003cp\u003eExternal Work Standards and Their Adjustments 270\u003c\/p\u003e \u003cp\u003eProductivity and Workload Management 271\u003c\/p\u003e \u003cp\u003eSummary 273\u003c\/p\u003e \u003cp\u003eExercises 273\u003c\/p\u003e \u003cp\u003eReferences 281\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Scheduling 283\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStaff Scheduling 283\u003c\/p\u003e \u003cp\u003eThe Eight-, Ten-, and Twelve-Hour Shifts—Studies of Shift Patterns 285\u003c\/p\u003e \u003cp\u003eImplementation of a New Work System 291\u003c\/p\u003e \u003cp\u003eSurgical Suite Resource Scheduling 292\u003c\/p\u003e \u003cp\u003eOperating Room Scheduling Systems 293\u003c\/p\u003e \u003cp\u003eAssessment of Scheduling Alternatives 296\u003c\/p\u003e \u003cp\u003eEstimation of Procedure Times 296\u003c\/p\u003e \u003cp\u003eSummary 297\u003c\/p\u003e \u003cp\u003eExercises 298\u003c\/p\u003e \u003cp\u003eReferences 299\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Productivity and Performance Benchmarking 301\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrends in Health Care Productivity: Consequences of Reforms and Policy Decisions 302\u003c\/p\u003e \u003cp\u003eProductivity Definitions and Measurements 303\u003c\/p\u003e \u003cp\u003eProductivity Benchmarking 304\u003c\/p\u003e \u003cp\u003eMultifactor Productivity 304\u003c\/p\u003e \u003cp\u003eCommonly Used Productivity Ratios 306\u003c\/p\u003e \u003cp\u003eHours per Patient Day (or Visit) 307\u003c\/p\u003e \u003cp\u003eAdjustments for Inputs 308\u003c\/p\u003e \u003cp\u003eAdjustments for Outputs 312\u003c\/p\u003e \u003cp\u003eCase Mix Adjustments 314\u003c\/p\u003e \u003cp\u003eProductivity Measures Using Direct Care Hours 316\u003c\/p\u003e \u003cp\u003eThe Relationships between Productivity and Quality in Hospital Settings 318\u003c\/p\u003e \u003cp\u003eSummary of Productivity-Related Dilemmas in the Hospital Setting 320\u003c\/p\u003e \u003cp\u003eDealing with the Multiple Dimensions of Productivity: New Methods of Measurement and Benchmarking 321\u003c\/p\u003e \u003cp\u003eTechnical Efficiency 321\u003c\/p\u003e \u003cp\u003eEconomic Efficiency 322\u003c\/p\u003e \u003cp\u003eData Envelopment Analysis 323\u003c\/p\u003e \u003cp\u003eOverview on Improving Health Care Productivity 326\u003c\/p\u003e \u003cp\u003eSummary 327\u003c\/p\u003e \u003cp\u003eExercises 328\u003c\/p\u003e \u003cp\u003eReferences 337\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Resource Allocation 339\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLinear Programming 339\u003c\/p\u003e \u003cp\u003eMaximization Models 341\u003c\/p\u003e \u003cp\u003eMinimization Models 353\u003c\/p\u003e \u003cp\u003eInteger Linear Programming 355\u003c\/p\u003e \u003cp\u003eSummary 362\u003c\/p\u003e \u003cp\u003eExercises 363\u003c\/p\u003e \u003cp\u003eReferences 368\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Supply Chain and Inventory Management 369\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHealth Care Supply Chain 369\u003c\/p\u003e \u003cp\u003eManufacturers\/Suppliers 370\u003c\/p\u003e \u003cp\u003eFlow of Materials 373\u003c\/p\u003e \u003cp\u003eSupply Chain Management Issues for Providers 373\u003c\/p\u003e \u003cp\u003eContemporary Issues in Medical Inventory Management 374\u003c\/p\u003e \u003cp\u003eTraditional Inventory Management 376\u003c\/p\u003e \u003cp\u003eRequirements for Effective Inventory Management 377\u003c\/p\u003e \u003cp\u003eInventory Accounting Systems 378\u003c\/p\u003e \u003cp\u003eLead Time 379\u003c\/p\u003e \u003cp\u003eCost Information 379\u003c\/p\u003e \u003cp\u003eEconomic Order Quantity Model 380\u003c\/p\u003e \u003cp\u003eClassification System 387\u003c\/p\u003e \u003cp\u003eWhen to Reorder 389\u003c\/p\u003e \u003cp\u003eSummary 390\u003c\/p\u003e \u003cp\u003eExercises 391\u003c\/p\u003e \u003cp\u003eReferences 399\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: Quality Control and Improvement 401\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuality in Health Care 401\u003c\/p\u003e \u003cp\u003eQuality Experts 404\u003c\/p\u003e \u003cp\u003eQuality Certifications and Awards 404\u003c\/p\u003e \u003cp\u003eTotal Quality Management (TQM) and Continuous Quality Improvement (CQI) 405\u003c\/p\u003e \u003cp\u003eSix Sigma 406\u003c\/p\u003e \u003cp\u003eQuality Measurement and Control Techniques 408\u003c\/p\u003e \u003cp\u003eProcess Variability 408\u003c\/p\u003e \u003cp\u003eMonitoring Variation Through Control Charts 409\u003c\/p\u003e \u003cp\u003eControl Charts for Attributes 411\u003c\/p\u003e \u003cp\u003eControl Charts for Continuous Variables 415\u003c\/p\u003e \u003cp\u003eInvestigation of Control Chart Patterns 421\u003c\/p\u003e \u003cp\u003eProcess Improvement 424\u003c\/p\u003e \u003cp\u003eMethods for Generating New Ideas 424\u003c\/p\u003e \u003cp\u003eTools for Investigating the Presence of Quality Problems and Their Causes 426\u003c\/p\u003e \u003cp\u003eSummary 429\u003c\/p\u003e \u003cp\u003eExercises 432\u003c\/p\u003e \u003cp\u003eReferences 441\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: Project Management 443\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Characteristics of Projects 444\u003c\/p\u003e \u003cp\u003eThe Project Manager 444\u003c\/p\u003e \u003cp\u003eManaging Teams and Relationships on Projects 445\u003c\/p\u003e \u003cp\u003eApproaches to Project Management 446\u003c\/p\u003e \u003cp\u003ePlanning and Scheduling Projects 446\u003c\/p\u003e \u003cp\u003eThe Network 449\u003c\/p\u003e \u003cp\u003eCritical Path Method (CPM) 450\u003c\/p\u003e \u003cp\u003eProbabilistic Approach 454\u003c\/p\u003e \u003cp\u003eThe Case of a Dominant Critical Path 460\u003c\/p\u003e \u003cp\u003eProject Compression: Trade-offs between Reduced Project Time and Cost 462\u003c\/p\u003e \u003cp\u003eProject Management Applications in Clinical Settings: Clinical Pathways 475\u003c\/p\u003e \u003cp\u003eSummary 477\u003c\/p\u003e \u003cp\u003eExercises 478\u003c\/p\u003e \u003cp\u003eReferences 492\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: Queuing Models and Capacity Planning 493\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQueuing System Characteristics 495\u003c\/p\u003e \u003cp\u003ePopulation Source 496\u003c\/p\u003e \u003cp\u003eNumber of Servers 496\u003c\/p\u003e \u003cp\u003eArrival Patterns 497\u003c\/p\u003e \u003cp\u003eService Patterns 499\u003c\/p\u003e \u003cp\u003eQueue Characteristics 501\u003c\/p\u003e \u003cp\u003eMeasures of Queuing System Performance 502\u003c\/p\u003e \u003cp\u003eTypical Infinite Source Models 502\u003c\/p\u003e \u003cp\u003eModel Formulations 503\u003c\/p\u003e \u003cp\u003eCapacity Analysis and Costs 510\u003c\/p\u003e \u003cp\u003eSummary 512\u003c\/p\u003e \u003cp\u003eExercises 513\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: Simulation 523\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSimulation Process 523\u003c\/p\u003e \u003cp\u003eMonte Carlo Simulation Method 526\u003c\/p\u003e \u003cp\u003ePerformance Measures and Managerial Decisions 532\u003c\/p\u003e \u003cp\u003eExcel-Based Simulation Templates with Performance Measures and Managerial Decisions 533\u003c\/p\u003e \u003cp\u003eMultiphase Simulation Model 536\u003c\/p\u003e \u003cp\u003eSummary 538\u003c\/p\u003e \u003cp\u003eExercises 538\u003c\/p\u003e \u003cp\u003eAppendixes\u003c\/p\u003e \u003cp\u003eAppendix A: Standard Normal Distribution 543\u003c\/p\u003e \u003cp\u003eAppendix B: Standard Normal Distribution 545\u003c\/p\u003e \u003cp\u003eAppendix C: Cumulative Poisson Probabilities 549\u003c\/p\u003e \u003cp\u003eAppendix D: t-Distribution 555\u003c\/p\u003e \u003cp\u003eIndex 557\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Medicine: general issues [\u003ca title=\"See our other books on Medicine: general issues\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Medicine:%20general%20issues%20%5BMB%5D%22\"\u003eMB\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52433506271512,"sku":"9781394296064","price":73.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781394296064.jpg?v=1784853416","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/healthcare-analytics-and-operations-management-history-diagnosis-and-empirical-foundations-paperback-softback-9781394296064","provider":"Freshly Printed Books","version":"1.0","type":"link"}