{"product_id":"great-answers-to-tough-questions-at-work-paperback-softback-9780857086396","title":"Great Answers to Tough Questions at Work (Paperback \/ softback) 9780857086396","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eGreat Answers to Tough Questions at Work\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eMichael Dodd (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780857086396, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 24 June 2016\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e320 pages\u003cbr\u003e21.8 x 14.2 x 1.8 cm, 0.399 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\"... a great page turner.\" (\u003ci\u003eProject,\u003c\/i\u003e September 2016)\u003c\/p\u003e \u003cp\u003e\"This really should be your summer holiday reading.\" (\u003ci\u003ePQ Magazine,\u003c\/i\u003e August 2016)\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eGreat Answers To Tough Questions\u003c\/i\u003e is a great book for leaders and anyone ambitious in the workplace and 'task -orientated introverts' such as accountants or IT specialists who need to improve their conversation skills. Every briefcase and bookshelf should have a copy.\" (\u003ci\u003eDaily Express,\u003c\/i\u003e July 2016)\u003c\/p\u003e\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eSHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARD\u003cbr\u003e\u003cbr\u003eThe essential guide to turning tough questions into positive opportunities\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDifficult questions can be thrown at you from your first job interview through to challenges you get when you’ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eGreat Answers to Tough Questions at Work\u003c\/i\u003e promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers—however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eContains critical communication skills for executives, managers, leaders and those aspiring to fill these roles\u003c\/li\u003e \u003cli\u003eCovers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination\u003c\/li\u003e \u003cli\u003eDiscusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way\u003c\/li\u003e \u003cli\u003eIncludes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers.\u003c\/li\u003e \u003c\/ul\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eIntroduction: Helping You Thrive On “Blowtorch-On-The-Belly” Questioning 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: The Tools You Need 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. Winning Answers Every Time 15\u003c\/p\u003e \u003cp\u003e2. Crafting the Right Message to Underpin Every Answer 33\u003c\/p\u003e \u003cp\u003e3. Harnessing the Power of Stories 55\u003c\/p\u003e \u003cp\u003e4. Finding Out in Advance – Then Planning for It 75\u003c\/p\u003e \u003cp\u003e5. The First Golden Formula – Simple as ABCDE 85\u003c\/p\u003e \u003cp\u003e6. The Second Golden Formula – What to Say When Something Goes Seriously Wrong 107\u003c\/p\u003e \u003cp\u003e7. Maximizing the Impact of Your Examples and Stories 123\u003c\/p\u003e \u003cp\u003e8. Getting Your Performance Right 137\u003c\/p\u003e \u003cp\u003e9. Conveying Your Answers to Different Personality Types 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: Using Your New Tools 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10. Great Answers for Prospects 173\u003c\/p\u003e \u003cp\u003e11. Great Answers During Price Negotiations 191\u003c\/p\u003e \u003cp\u003e12. Great Answers for Clients 209\u003c\/p\u003e \u003cp\u003e13. Great Answers in Those Nerve-Wracking Job Interviews 223\u003c\/p\u003e \u003cp\u003e14. Great Answers for Your Boss 239\u003c\/p\u003e \u003cp\u003e15. Great Answers in Presentations, at Events and in Meetings 253\u003c\/p\u003e \u003cp\u003e16. Shining Out Through the Media and at Public Grillings 269\u003c\/p\u003e \u003cp\u003eOngoing Enhancement: Great Answers for Your Inspirational Future 287\u003c\/p\u003e \u003cp\u003eAbout the Author 291\u003c\/p\u003e \u003cp\u003eAcknowledgements 293\u003c\/p\u003e \u003cp\u003eIndex 297\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Capstone","offers":[{"title":"Brand New","offer_id":52470040101144,"sku":"9780857086396","price":11.79,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780857086396.jpg?v=1785629341","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/great-answers-to-tough-questions-at-work-paperback-softback-9780857086396","provider":"Freshly Printed Books","version":"1.0","type":"link"}