{"product_id":"fabled-service-participant-workbook-ordinary-acts-extraordinary-outcomes-paperback-softback-9780883904732","title":"Fabled Service, Participant Workbook; Ordinary Acts, Extraordinary Outcomes (Paperback \/ softback) 9780883904732","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eFabled Service, Participant Workbook\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eOrdinary Acts, Extraordinary Outcomes\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eBonnie Jameson (Author), Betsy Sanders (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780883904732, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 26 March 1996\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e78 pages\u003cbr\u003e28.2 x 21.4 x 0.5 cm, 0.24 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eDevelop standard-setting customer service!\u003cbr\u003e \u003cbr\u003e Based on the best-selling book Fabled Service by BetsySanders!\u003cbr\u003e \u003cbr\u003e This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service.\u003cbr\u003e \u003cbr\u003e Teach others vital customer service skills, such as how to:\u003cbr\u003e * Positively represent the organization\u003cbr\u003e * Satisfy customers so they will buy the product or service\u003cbr\u003e * Encourage customers to return\u003cbr\u003e * Understand what motivates people and initiates action\u003cbr\u003e * Solve problems immediately and effectively... and more!\u003cbr\u003e \u003cbr\u003e Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product\/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations).\u003cbr\u003e \u003cbr\u003e You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity.\u003cbr\u003e \u003cbr\u003e Create great service that gets customers talking!\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eA Message to the ParticipantCustomer Service SurveyParticipantMaterials for Activities\u003cbr\u003e Commitment: To Make Service Everything Your Company Is andDoes\u003cbr\u003e Commitment: To Be of Service in All That You Do\u003cbr\u003e Commitment: To Act on the Belief That You Are in Business to ServeCustomers\u003cbr\u003e Commitment: To Serve Those Who Serve the Customer\u003cbr\u003e Commitment: To Design Every Part of Your Business With Service Asthe Desired Outcome\u003cbr\u003e Commitment: To Be in Business to Serve Society\u003cbr\u003e Commitment: To Create and Sustain the Vision\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Pfeiffer","offers":[{"title":"Brand New","offer_id":52410739589400,"sku":"9780883904732","price":26.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780883904732.jpg?v=1784250983","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/fabled-service-participant-workbook-ordinary-acts-extraordinary-outcomes-paperback-softback-9780883904732","provider":"Freshly Printed Books","version":"1.0","type":"link"}