{"product_id":"emotional-intelligence-in-action-training-and-coaching-activities-for-leaders-managers-and-teams-paperback-softback-9781118128046","title":"Emotional Intelligence in Action; Training and Coaching Activities for Leaders, Managers, and Teams (Paperback \/ softback) 9781118128046","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eEmotional Intelligence in Action\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eTraining and Coaching Activities for Leaders, Managers, and Teams\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eMarcia Hughes (Author), James Bradford Terrell (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781118128046, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 28 February 2012\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e512 pages\u003cbr\u003e23.1 x 17.5 x 3 cm, 0.794 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eThe importance of emotional intelligence as a critical factor in personal and business success is now well established. \u003ci\u003eEmotional Intelligence in Action, Second Edition\u003c\/i\u003e shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.\u003c\/p\u003e \u003cp\u003eThis book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models – the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA – making it easy to use with all the models.\u003c\/p\u003e \u003cp\u003eRevised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this \u003ci\u003eSecond Edition\u003c\/i\u003e now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.\u003c\/p\u003e \u003cp\u003eIdeal for both individual or team coaching or as part of a wider leadership and management development program, \u003ci\u003eEmotional Intelligence in Action, Second Edition\u003c\/i\u003e provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eOn the Web xv  \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003eIntroduction: Getting the Most from This Resource 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART ONE Using Emotional Intelligence to Create Real Change 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 1 The Case for Emotional Intelligence 9\u003c\/p\u003e \u003cp\u003eCHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference Matrix 17\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART TWO Exploring Emotional Intelligence and Well-Being Skills 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Self-Regard 37\u003c\/p\u003e \u003cp\u003e2 Self-Actualization 41\u003c\/p\u003e \u003cp\u003e3 Emotional Self-Awareness 47\u003c\/p\u003e \u003cp\u003e4 Emotional Expression 53\u003c\/p\u003e \u003cp\u003e5 Assertiveness 57\u003c\/p\u003e \u003cp\u003e6 Independence 63\u003c\/p\u003e \u003cp\u003e7 Interpersonal Relationships 67\u003c\/p\u003e \u003cp\u003e8 Empathy 71\u003c\/p\u003e \u003cp\u003e9 Social Responsibility 77\u003c\/p\u003e \u003cp\u003e10 Problem Solving 83\u003c\/p\u003e \u003cp\u003e11 Reality Testing 87\u003c\/p\u003e \u003cp\u003e12 Impulse Control 91\u003c\/p\u003e \u003cp\u003e13 Flexibility 95\u003c\/p\u003e \u003cp\u003e14 Stress Tolerance 101\u003c\/p\u003e \u003cp\u003e15 Optimism 107\u003c\/p\u003e \u003cp\u003e16 Happiness\/Well-Being 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART THREE Emotional Intelligence Exercises to Build Effective Skills 117\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Self-Regard\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 1.1 Lighten Up with Self-Compassion 121\u003c\/p\u003e \u003cp\u003eEXERCISE 1.2 Of Thine Own Self Be Aware 125\u003c\/p\u003e \u003cp\u003eEXERCISE 1.3 Reconciliation 129\u003c\/p\u003e \u003cp\u003eEXERCISE 1.4 Toot Your Horn and Scratch Your Back 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Self-Actualization\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 2.1 Leverage Your Time with a 2% Solution 139\u003c\/p\u003e \u003cp\u003eEXERCISE 2.2 The Scavenger Hunt 145\u003c\/p\u003e \u003cp\u003eEXERCISE 2.3 Becoming All That You Can Be 155\u003c\/p\u003e \u003cp\u003eEXERCISE 2.4 Applying Inspiration 163\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Emotional Self-Awareness\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 3.1 Expanding Your Uncommon Awareness 171\u003c\/p\u003e \u003cp\u003eEXERCISE 3.2 Are You in Touch? 175\u003c\/p\u003e \u003cp\u003eEXERCISE 3.3 It Just Bubbles Up 181\u003c\/p\u003e \u003cp\u003eEXERCISE 3.4 Moving Toward and\u003c\/p\u003e \u003cp\u003eMoving Away 187\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Emotional Expression\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 4.1 Expressing Resistance 195\u003c\/p\u003e \u003cp\u003eEXERCISE 4.2 Say It Nonverbally! 199\u003c\/p\u003e \u003cp\u003eEXERCISE 4.3 Tell a Story 203\u003c\/p\u003e \u003cp\u003eEXERCISE 4.4 Expressing Emotions in Social Media 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Assertiveness\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team 211\u003c\/p\u003e \u003cp\u003eEXERCISE 5.2 Ramp It Up 217\u003c\/p\u003e \u003cp\u003eEXERCISE 5.3 Dial It Back 223\u003c\/p\u003e \u003cp\u003eEXERCISE 5.4 Getting Your Point Across 227\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Independence\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 6.1 Virtual Decision Making 231\u003c\/p\u003e \u003cp\u003eEXERCISE 6.2 Cut the Apron Strings 237\u003c\/p\u003e \u003cp\u003eEXERCISE 6.3 Solitary Effort 241\u003c\/p\u003e \u003cp\u003eEXERCISE 6.4 Going Along with the Group—Or Not 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Interpersonal Relationships\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 7.1 Investment in Friends 249\u003c\/p\u003e \u003cp\u003eEXERCISE 7.2 You've Got Good News 253\u003c\/p\u003e \u003cp\u003eEXERCISE 7.3 Making New Friends 259\u003c\/p\u003e \u003cp\u003eEXERCISE 7.4 Fun and Meaningful Relationships 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Empathy\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 8.1 Recipe for Infl uence: Curiosity and Compassion 269\u003c\/p\u003e \u003cp\u003eEXERCISE 8.2 Connect Feeling with Meaning 273\u003c\/p\u003e \u003cp\u003eEXERCISE 8.3 Mixed Emotions 277\u003c\/p\u003e \u003cp\u003eEXERCISE 8.4 Do as the Empathic Do 285\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Social Responsibility\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 9.1 Focus on Something Bigger Than Yourself 289\u003c\/p\u003e \u003cp\u003eEXERCISE 9.2 Refl ect the Best 293\u003c\/p\u003e \u003cp\u003eEXERCISE 9.3 Who Do I Work for? 299\u003c\/p\u003e \u003cp\u003eEXERCISE 9.4 The Value of Volunteering 305\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Problem Solving\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 10.1 When Problems Become Confl icts 309\u003c\/p\u003e \u003cp\u003eEXERCISE 10.2 Emotions Affect Decision Making 317\u003c\/p\u003e \u003cp\u003eEXERCISE 10.3 Using the MasterSolve Modelfor Teams 323\u003c\/p\u003e \u003cp\u003eEXERCISE 10.4 Win-Win Negotiating 331\u003c\/p\u003e \u003cp\u003eEXERCISE 10.5 Let's Cover Our Bases 335\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Reality Testing\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 11.1 Political Savvy 341\u003c\/p\u003e \u003cp\u003eEXERCISE 11.2 Feel, Hear, See—Is It Reality? 345\u003c\/p\u003e \u003cp\u003eEXERCISE 11.3 Visit Their Reality 349\u003c\/p\u003e \u003cp\u003eEXERCISE 11.4 Using All Three of Your Minds 355\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Impulse Control\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 12.1 Putting on the Brakes 361\u003c\/p\u003e \u003cp\u003eEXERCISE 12.2 To Impulse or Not to Impulse 365\u003c\/p\u003e \u003cp\u003eEXERCISE 12.3 The Urge to Splurge 377\u003c\/p\u003e \u003cp\u003eEXERCISE 12.4 Hot Buttons 383\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Flexibility\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 13.1 The Highly Flexible Team 387\u003c\/p\u003e \u003cp\u003eEXERCISE 13.2 No More Shutdowns 391\u003c\/p\u003e \u003cp\u003eEXERCISE 13.3 Yes, No, Maybe So 397\u003c\/p\u003e \u003cp\u003eEXERCISE 13.4 Flex Time 401\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Stress Tolerance\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 14.1 The EZ Stress Buster 405\u003c\/p\u003e \u003cp\u003eEXERCISE 14.2 'Cause You've Got Personality 411\u003c\/p\u003e \u003cp\u003eEXERCISE 14.3 Water Off a Duck’s Back 421\u003c\/p\u003e \u003cp\u003eEXERCISE 14.4 Deep Center Breathing 425\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Optimism\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 15.1 Optimistic Self-Talk and Behavior 431\u003c\/p\u003e \u003cp\u003eEXERCISE 15.2 Be Solution-Focused 437\u003c\/p\u003e \u003cp\u003eEXERCISE 15.3 See a Positive Resolution 441\u003c\/p\u003e \u003cp\u003eEXERCISE 15.4 The Optimistic Explanation 445\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Happiness\/Well-Being\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEXERCISE 16.1 Beyond Personal Silos 453\u003c\/p\u003e \u003cp\u003eEXERCISE 16.2 Growing My Happiness 459\u003c\/p\u003e \u003cp\u003eEXERCISE 16.3 Pay It Forward with Gratitude 463\u003c\/p\u003e \u003cp\u003eEXERCISE 16.4 Attitude of Gratitude 467\u003c\/p\u003e \u003cp\u003eResources 471\u003c\/p\u003e \u003cp\u003eReferences 473\u003c\/p\u003e \u003cp\u003eAbout the Authors 477\u003c\/p\u003e \u003cp\u003eIndex 479\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Pfeiffer","offers":[{"title":"Brand 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