{"product_id":"effective-leadership-communication-a-guide-for-department-chairs-and-deans-for-managing-difficult-situations-and-people-hardback-9781933371191","title":"Effective Leadership Communication; A Guide for Department Chairs and Deans for Managing Difficult Situations and People (Hardback) 9781933371191","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eEffective Leadership Communication\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA Guide for Department Chairs and Deans for Managing Difficult Situations and People\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eMary Lou Higgerson (Author), Teddi A. Joyce (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781933371191, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 24 July 2007\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e288 pages\u003cbr\u003e23.2 x 16 x 2 cm, 0.494 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\"This book is for those who serve or aspire to serve as chairs of deans in higher education . . . \" (\u003ci\u003eJournal of Continuing Higher Education\u003c\/i\u003e, Fall 2007)\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eConflict can appear with varying degrees of intensity or hostility, but if ignored or managed ineffectively, it can slow or jeopardize an institution's success. Chairs and deans, who have leadership responsibilities to both administrators and faculty, often find a significant portion of their jobs devoted to conflict management. Their leadership success depends on their ability to effectively manage a variety of conflict-laden situations, and negotiate people’s varying needs and personalities.  \u003cp\u003eThis book, at its core, is about communication strategies that support effective leadership. First it shows how to establish a foundation for effective leadership communication; next, it discusses developing a fair and effective leadership communication style; and finally, it shows how to employ leadership communication to manage especially difficult people, from prima donnas to pot stirrers.\u003c\/p\u003e \u003cp\u003eEach chapter contains a series of questions and prompts to guide readers through a hypothetical but realistic situation, and encourages them to cultivate and practice the first-person participant and third-person observer roles. By moving between these two perspectives, readers will gain more insight into their own style of managing conflict and understanding of leadership. This skill also permits academic leadership to have more strategic control over the communication in a particular situation, thus empowering them to feel and to be more in control in every situation.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eAbout the Authors.  \u003cp\u003eIntroduction.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I: ESTABLISHING A FOUNDATOIN FOR EFFECTIVE LEADERSHIP COMMUNICATION.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. Using the Institutional Mission to Empower Performance.\u003c\/p\u003e \u003cp\u003e2. Setting Precedents Carefully.\u003c\/p\u003e \u003cp\u003e3. Sharing Decision-Making Criteria to Inform Requests.\u003c\/p\u003e \u003cp\u003e4. Establishing Your Leadership Credibility.\u003c\/p\u003e \u003cp\u003e5. Building Relationships.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II: DEVELOPING A FAIR AND EFFECTIVE LEADERSHIP COMMUNICATION STYLE.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6. Managing Interpersonal Conflict.\u003c\/p\u003e \u003cp\u003e7. Managing the Search Process.\u003c\/p\u003e \u003cp\u003e8. Managing Performance Counseling.\u003c\/p\u003e \u003cp\u003e9. Managing Faculty Morale, Changing Duties, and Shrinking Resources.\u003c\/p\u003e \u003cp\u003e10. Managing Up and Out.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III: USING LEADERSHIP COMMUNICATION TO MANAGE ESPECIALLY DIFFICULT PEOPLE.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11. Managing Personal Agendas.\u003c\/p\u003e \u003cp\u003e12. Containing the Pot Stirrer\/Troublemaker.\u003c\/p\u003e \u003cp\u003e13. Working With the Prima Donna\/Drama Queen.\u003c\/p\u003e \u003cp\u003e14. Managing the Confrontation Junkie.\u003c\/p\u003e \u003cp\u003e15. Engaging the Passive and Indifferent Soul.\u003c\/p\u003e \u003cp\u003eAnnotated Bibliography.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Education [\u003ca title=\"See our other books on Education\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Education%20%5BJN%5D%22\"\u003eJN\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52449440334104,"sku":"9781933371191","price":31.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781933371191.jpg?v=1785199391","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/effective-leadership-communication-a-guide-for-department-chairs-and-deans-for-managing-difficult-situations-and-people-hardback-9781933371191","provider":"Freshly Printed Books","version":"1.0","type":"link"}