{"product_id":"customer-service-utility-style-hardback-9781593700539","title":"Customer Service; Utility Style (Hardback) 9781593700539","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eCustomer Service\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eUtility Style\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003ePenni McLean-Conner (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781593700539\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 30 October 2005\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e250 pages\u003cbr\u003e23.6 x 17.6 x 2.3 cm, 0.567 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eSuccessful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: • Build an aligned motivated team • Offer new services and products to meet your customers' needs • Reduce unbilled losses in your meter to cash cycle • Create effective channel management • Define, measure and map your key customer service processes • Utilize workforce management tools\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/font\u003e","brand":"PennWell Books","offers":[{"title":"Brand New","offer_id":52620614795544,"sku":"9781593700539","price":64.99,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/freshlyprintedbooks.co.uk\/products\/customer-service-utility-style-hardback-9781593700539","provider":"Freshly Printed Books","version":"1.0","type":"link"}