{"product_id":"customer-responsive-management-the-flexible-advantage-paperback-softback-9781557865052","title":"Customer Responsive Management; The Flexible Advantage (Paperback \/ softback) 9781557865052","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eCustomer Responsive Management\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eThe Flexible Advantage\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eFrank Davis, Jr. (Author), Karl Manrodt (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781557865052, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 31 October 1996\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e286 pages\u003cbr\u003e21.6 x 14 x 2.1 cm, 0.499 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eThis book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eAn Introduction to Customer Responsiveness. \u003cp\u003eThe Evolving Economic Focus: From Conquest to Relationship.\u003c\/p\u003e \u003cp\u003eWhy Should Organizations Be Responsive?.\u003c\/p\u003e \u003cp\u003eCustomer Responsiveness is Activity Based.\u003c\/p\u003e \u003cp\u003eThe Customer-Responsive Model.\u003c\/p\u003e \u003cp\u003eExamples of Customer-Responsive Organizations.\u003c\/p\u003e \u003cp\u003eThe Customer Relationship Management Task.\u003c\/p\u003e \u003cp\u003eDelivery Coordination Management Task.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Demand Economics.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Cost Economics.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Pricing.\u003c\/p\u003e \u003cp\u003eThe Customer-Responsive Organization.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Information Infrastructure.\u003c\/p\u003e \u003cp\u003eResponsive Relationships.\u003c\/p\u003e \u003cp\u003eThe Evolving Business Focus: Production to Customer Responsiveness.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52441821937944,"sku":"9781557865052","price":20.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781557865052.jpg?v=1785027681","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/customer-responsive-management-the-flexible-advantage-paperback-softback-9781557865052","provider":"Freshly Printed Books","version":"1.0","type":"link"}