{"product_id":"cultural-competence-in-health-care-a-systems-approach-paperback-softback-9781394351213","title":"Cultural Competence in Health Care; A Systems Approach (Paperback \/ softback) 9781394351213","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eCultural Competence in Health Care\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA Systems Approach\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eJanice L. Dreachslin (Author), M. Jean Gilbert (Author), Beverly L. Malone (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781394351213, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 24 April 2026\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e480 pages\u003cbr\u003e23.1 x 18.5 x 3 cm, 0.68 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eBuild organizational and clinical skills to deliver equitable care to diverse populations\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eThe second edition of \u003ci\u003eCultural Competence in Health Care: A Systems Approach\u003c\/i\u003e presents the growing evidence base for a systems approach to cultural competence and strategic diversity management in health care and explains how health care professionals and organizations can use that knowledge to ensure that every patient receives high-quality, safe, and cost-effective personalized health care. The impact of race and ethnicity, gender and gender identity, sexual orientation, age, language, socioeconomic status, and religion on health and health care are discussed.  \u003c\/p\u003e\n\u003cp\u003e Despite the current challenges, private sector organizations that accredit health care providers, health plans, and educational programs in medicine, nursing, and allied health continue to affirm the need for cultural competence through their accreditation criteria. Voluntary health care professional associations continue to provide membership with support, encouragement, and resources for the delivery of culturally and linguistically competent health care. And health care providers strive every day to deliver personalized care and work diligently to improve their patients' health by delivering health care in a manner that is respectful of each patient's needs and preferences.   \u003c\/p\u003e\n\u003cp\u003eWritten by the same three nationally known scholars and experts as the first edition, the second edition presents principles and practices that can be realistically incorporated into the ongoing work of any health care provider or organization. Each chapter contains learning objectives, summary, key terms, and review questions and activities designed to allow the reader to explore, analyze, and apply concepts and practices identified throughout the text.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eFigures and Tables xii\u003c\/p\u003e \u003cp\u003eAbout the Authors xiv\u003c\/p\u003e \u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xxii\u003c\/p\u003e \u003cp\u003eAbout the Companion Website xxiv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One THE DIVERSITY IMPERATIVE 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Systems Approach to Cultural Competence 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDimensions of Diversity 7\u003c\/p\u003e \u003cp\u003eHealth Care Diversity Challenges 20\u003c\/p\u003e \u003cp\u003eHealth Care Disparities in the United States 22\u003c\/p\u003e \u003cp\u003eChanging the US Health Care System 23\u003c\/p\u003e \u003cp\u003eSystems Approach in the Health Care Delivery Organization 27\u003c\/p\u003e \u003cp\u003eThe Importance of Leadership 29\u003c\/p\u003e \u003cp\u003eSummary 30\u003c\/p\u003e \u003cp\u003eKey Terms 30\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 31\u003c\/p\u003e \u003cp\u003eReferences 32\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Systematic Attention to Health Care Disparities 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Are Health Care Disparities? 38\u003c\/p\u003e \u003cp\u003eRacial and Ethnic Disparities in Health Status 39\u003c\/p\u003e \u003cp\u003eDisparities Across Other Diversity Dimensions: Gender, Gender Identity, Sexual Orientation, the Elderly 53\u003c\/p\u003e \u003cp\u003eStakeholder Attention to Health Care Disparities 62\u003c\/p\u003e \u003cp\u003eSystematic Strategies for Reducing Health Care Disparities 66\u003c\/p\u003e \u003cp\u003eSummary 70\u003c\/p\u003e \u003cp\u003eKey Terms 70\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 71\u003c\/p\u003e \u003cp\u003eReferences 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Workforce Demographics 78\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrends in the US Labor Force 79\u003c\/p\u003e \u003cp\u003eDiversity and the Health Professions 83\u003c\/p\u003e \u003cp\u003eDrivers of Disparities in the Health Professions 86\u003c\/p\u003e \u003cp\u003eRecommended Organizational- Level Actions 91\u003c\/p\u003e \u003cp\u003eWorkforce Diversity Challenges 93\u003c\/p\u003e \u003cp\u003eSummary 97\u003c\/p\u003e \u003cp\u003eKey Terms 98\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 98\u003c\/p\u003e \u003cp\u003eReferences 99\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two The Development of Cultural Competence 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Foundations for Cultural Competence in Health Care 105\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Cultural Competence in Health Care? 106\u003c\/p\u003e \u003cp\u003eLong Journey Toward Cultural Competence 117\u003c\/p\u003e \u003cp\u003eCultural Competence and the Health Care Provider Organization 124\u003c\/p\u003e \u003cp\u003eCultural Competence and the Multicultural Health Care Workforce 130\u003c\/p\u003e \u003cp\u003eSummary 134\u003c\/p\u003e \u003cp\u003eKey Terms 135\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 135\u003c\/p\u003e \u003cp\u003eReferences 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Hallmarks of Cultural Competence in Health Care Professionals 138\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePersonal Journey of Cultural Competence 140\u003c\/p\u003e \u003cp\u003eFramework for Role Development 148\u003c\/p\u003e \u003cp\u003eJourney of Self- Discovery 152\u003c\/p\u003e \u003cp\u003eSummary 161\u003c\/p\u003e \u003cp\u003eKey Terms 162\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 162\u003c\/p\u003e \u003cp\u003eReferences 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Training for Knowledge and Skills in Culturally Competent Care for Diverse Populations 165\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEight Principles for Knowledge and Skills Training 167\u003c\/p\u003e \u003cp\u003eCultural Competence Knowledge and Skills for Administrators and Directors 171\u003c\/p\u003e \u003cp\u003eCultural Competence Training for Health Care Professionals in Direct Patient Care 177\u003c\/p\u003e \u003cp\u003eCultural Competence Training for Support Staff 201\u003c\/p\u003e \u003cp\u003eThe Role of Assessment in Cultural Competence Training 203\u003c\/p\u003e \u003cp\u003eReceptivity to Knowledge and Skills Training 206\u003c\/p\u003e \u003cp\u003eSummary 208\u003c\/p\u003e \u003cp\u003eKey Terms 208\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 209\u003c\/p\u003e \u003cp\u003eReferences 210\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three Cultural Competence and Health Care Delivery 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Cultural Competence in Health Care Encounters 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eModels from Transcultural Nursing 221\u003c\/p\u003e \u003cp\u003eGiger– Davidhizar Transcultural Assessment Model (GDTAM) 234\u003c\/p\u003e \u003cp\u003eBeing Culturally Responsive 246\u003c\/p\u003e \u003cp\u003eSummary 248\u003c\/p\u003e \u003cp\u003eKey Terms 249\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 249\u003c\/p\u003e \u003cp\u003eReferences 250\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Language Access Services and Crosscultural Communication 254\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLanguage Use in the United States 256\u003c\/p\u003e \u003cp\u003eLanguage Differences in Health Care Encounters 258\u003c\/p\u003e \u003cp\u003eAttitudes Toward Limited- English Speakers 263\u003c\/p\u003e \u003cp\u003eChanging Responses to Language Barriers in Health Care 266\u003c\/p\u003e \u003cp\u003eAn Expanding Profession: The Medical Interpreter 277\u003c\/p\u003e \u003cp\u003eTranslation in Written Health Care Communication 283\u003c\/p\u003e \u003cp\u003eCommunication Is More Than Words 286\u003c\/p\u003e \u003cp\u003eSummary 289\u003c\/p\u003e \u003cp\u003eKey Terms 290\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 290\u003c\/p\u003e \u003cp\u003eReferences 291\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Group Identity Development and Health Care Delivery 297\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResearch Highlights 299\u003c\/p\u003e \u003cp\u003eMinority Status Group Identity Development 303\u003c\/p\u003e \u003cp\u003eMajority Status Group Identity Development 311\u003c\/p\u003e \u003cp\u003eUsing the Models 323\u003c\/p\u003e \u003cp\u003eSummary 325\u003c\/p\u003e \u003cp\u003eKey Terms 326\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 327\u003c\/p\u003e \u003cp\u003eReferences 328\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Four Cultural Competence and the Health Care Organization 331\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 The Centrality of Organizational Behavior 333\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Science of Organizational Behavior 335\u003c\/p\u003e \u003cp\u003eOrganizations as Contexts for Behavior 336\u003c\/p\u003e \u003cp\u003eOB Research Highlights 338\u003c\/p\u003e \u003cp\u003eCan Culturally Competent Health Care Professionals “Go It Alone”? 350\u003c\/p\u003e \u003cp\u003eSummary 356\u003c\/p\u003e \u003cp\u003eKey Terms 357\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 357\u003c\/p\u003e \u003cp\u003eReferences 358\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 The Business Case and Best Demonstrated Practices 362\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEvolution of the Business Case 364\u003c\/p\u003e \u003cp\u003eThe Business Case for Cultural Competence in Health Care 364\u003c\/p\u003e \u003cp\u003eWorkforce, HRM, and the Business Case 375\u003c\/p\u003e \u003cp\u003eBest Demonstrated Practices 378\u003c\/p\u003e \u003cp\u003eAssessment and the Systems Approach 391\u003c\/p\u003e \u003cp\u003eBenchmarking 393\u003c\/p\u003e \u003cp\u003eRole of Metrics in the Systems Approach 394\u003c\/p\u003e \u003cp\u003eSummary 399\u003c\/p\u003e \u003cp\u003eKey Terms 400\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 401\u003c\/p\u003e \u003cp\u003eReferences 402\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 The Future of Diversity and Cultural Competence in Health Care 406\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrends That Support Widespread Adoption of the Systems Approach 407\u003c\/p\u003e \u003cp\u003eThe Sustainability Movement and the Systems Approach 417\u003c\/p\u003e \u003cp\u003eChange Management and Force- Field Analysis: Tools to Envision and Shape the Future 418\u003c\/p\u003e \u003cp\u003eSummary 424\u003c\/p\u003e \u003cp\u003eKey Terms 424\u003c\/p\u003e \u003cp\u003eReview Questions and Activities 425\u003c\/p\u003e \u003cp\u003eReferences 425\u003c\/p\u003e \u003cp\u003eGlossary 429\u003c\/p\u003e \u003cp\u003eIndex 437\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Medicine: general issues [\u003ca title=\"See our other books on Medicine: general issues\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Medicine:%20general%20issues%20%5BMB%5D%22\"\u003eMB\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52421358616856,"sku":"9781394351213","price":68.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781394351213.jpg?v=1784592087","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/cultural-competence-in-health-care-a-systems-approach-paperback-softback-9781394351213","provider":"Freshly Printed Books","version":"1.0","type":"link"}