{"product_id":"critical-conversations-for-dummies-paperback-softback-9781118490310","title":"Critical Conversations For Dummies (Paperback \/ softback) 9781118490310","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eCritical Conversations For Dummies\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eChristina Tangora Schlachter (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781118490310, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 2 April 2013\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e336 pages\u003cbr\u003e23.6 x 15.8 x 1.9 cm, 0.426 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eThe easy way to communicate best when it matters most\u003c\/b\u003e \u003cp\u003eMost people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCritical Conversations For Dummies\u003c\/i\u003e is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive);  knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eImprove communication skills in crucial conversations\u003c\/li\u003e \u003cli\u003eAvoid common pitfalls and emotional tendencies\u003c\/li\u003e \u003cli\u003eDiscover the benefits of success in crucial conversations \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eIntroduction 1  \u003cp\u003e\u003cb\u003ePart I: The Anatomy of a Critical Conversation 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Let’s Get Critical! Making Conversations Count 9\u003c\/p\u003e \u003cp\u003eChapter 2: The Ins and Outs of a Critical Conversation 23\u003c\/p\u003e \u003cp\u003eChapter 3: Critical Conversations: Key Elements to Get You Started 43\u003c\/p\u003e \u003cp\u003eChapter 4: Delivering the Message with Impact 57\u003c\/p\u003e \u003cp\u003eChapter 5: Knowing When It’s Time to Have a Critical Conversation 69\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Making Sense of How You Communicate 83\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 6: Building Effective Verbal Communication Techniques 85\u003c\/p\u003e \u003cp\u003eChapter 7: Grasping Nonverbal Cues 99\u003c\/p\u003e \u003cp\u003eChapter 8: Working with Different Communication Styles 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Getting Down to Specifics: Creating a Critical Conversation 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 9: Here’s the Warm-Up: Getting Yourself Ready 129\u003c\/p\u003e \u003cp\u003eChapter 10: Keeping Challenging Situations Productive 143\u003c\/p\u003e \u003cp\u003eChapter 11: Closing the Conversation with Ease 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Putting It All into Practice 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 12: Conversations in Good Times 171\u003c\/p\u003e \u003cp\u003eChapter 13: Conversations in Bad Times 185\u003c\/p\u003e \u003cp\u003eChapter 14: Dealing with Staff Disputes 199\u003c\/p\u003e \u003cp\u003eChapter 15: Identifying and Working through Workplace Complaints 215\u003c\/p\u003e \u003cp\u003eChapter 16: Resolving Difficult Behaviors with Critical Conversations 231\u003c\/p\u003e \u003cp\u003eChapter 17: Customer Conversations 249\u003c\/p\u003e \u003cp\u003eChapter 18: Hot Topics in Team Conversations 263\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: The Part of Tens 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 19: Ten Benefits of Leading a Critical Conversation 275\u003c\/p\u003e \u003cp\u003eChapter 20: Ten Ways to Keep Your Cool No One Else Is 283\u003c\/p\u003e \u003cp\u003eChapter 21: Ten Ways to Manage a Conversation That’s Going South 291\u003c\/p\u003e \u003cp\u003eIndex 299\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"For Dummies","offers":[{"title":"Brand New","offer_id":52470044655896,"sku":"9781118490310","price":13.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781118490310.jpg?v=1785629806","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/critical-conversations-for-dummies-paperback-softback-9781118490310","provider":"Freshly Printed Books","version":"1.0","type":"link"}