{"product_id":"controlling-the-costs-of-conflict-how-to-design-a-system-for-your-organization-paperback-softback-9780787943233","title":"Controlling the Costs of Conflict; How to Design a System for Your Organization (Paperback \/ softback) 9780787943233","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eControlling the Costs of Conflict\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow to Design a System for Your Organization\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eKarl A. Slaikeu (Author), Ralph H. Hasson (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787943233, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 30 October 1998\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e256 pages\u003cbr\u003e23.2 x 15.8 x 2.1 cm, 0.46 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\"Slaikeu and Hasson have outlined a thoughtful and accessibleconflict resolution blueprint for those companies that seek to beamong the employers of choice in the next century.\" --Wilbur Hicks,ombudsman, Shell Oil Company\u003cbr\u003e \u003cbr\u003e \"Slaikeu and Hasson, who are practitioners as well as researchers,are for real. This systems-design book--finally--is about the nutsand bolts of what really has to be in a system. The checklists andbest-practice summaries will be helpful to all managers, and toeveryong who thinks about organizations in a systematic way.\"--Mary Rowe, MIT ombudsperson, and adjunct professor of negotiationand conflict management, MIT Sloan School of Management\u003cbr\u003e \u003cbr\u003e \"Anyone interested in better understanding how to control the costsof conflict will find this book of significant value.\" --BenjaminW. Heineman Jr., senior vice president, general counsel andsecretary, General Electric\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eWritten for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eIntroduction.\u003cbr\u003e \u003cbr\u003e The Hidden Culprit of High Costs: Weak Systems.\u003cbr\u003e \u003cbr\u003e First Principle: Acknowledge Four Ways to Resolve Conflict.\u003cbr\u003e \u003cbr\u003e Defining Four Options.\u003cbr\u003e \u003cbr\u003e Weighing Costs and Risks of Each Method.\u003cbr\u003e \u003cbr\u003e Choosing an Approach to Conflict Management.\u003cbr\u003e \u003cbr\u003e The Preferred Path for Cost Control.\u003cbr\u003e \u003cbr\u003e Second Principle: Create Options for Prevention and EarlyIntervention.\u003cbr\u003e \u003cbr\u003e A Template for All Organizations.\u003cbr\u003e \u003cbr\u003e Applying the Template: Real Stories.\u003cbr\u003e \u003cbr\u003e Third Principle: Build Collaborative Strength Through SevenCheckpoints.\u003cbr\u003e \u003cbr\u003e Seven Checkpoints.\u003cbr\u003e \u003cbr\u003e Clarify Policy.\u003cbr\u003e \u003cbr\u003e Define Roles and Responsibilities.\u003cbr\u003e \u003cbr\u003e Revise Documents.\u003cbr\u003e \u003cbr\u003e Establish Selection Criteria.\u003cbr\u003e \u003cbr\u003e Provide Education and Training.\u003cbr\u003e Strengthen Support Systems.\u003cbr\u003e \u003cbr\u003e Evaluate the System.\u003cbr\u003e \u003cbr\u003e Fourth Principle: Use the Mediation Model to Build Cosensus AmongDecision Makers and Users.\u003cbr\u003e \u003cbr\u003e Assumptions About Change.\u003cbr\u003e \u003cbr\u003e Phase One: Draft a Blueprint.\u003cbr\u003e \u003cbr\u003e Phase Two: Implement the Plan.\u003cbr\u003e \u003cbr\u003e Phase Three: Review the System Annually.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e Conclusion: A Vision for Your Organization.\u003cbr\u003e \u003cbr\u003e Resource A: Glossary.\u003cbr\u003e \u003cbr\u003e Resource B: Ombudsman Code of Ethics and Standard Practices.\u003cbr\u003e \u003cbr\u003e Resource C: Skills Courses.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52407400366360,"sku":"9780787943233","price":32.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787943233.jpg?v=1784165304","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/controlling-the-costs-of-conflict-how-to-design-a-system-for-your-organization-paperback-softback-9780787943233","provider":"Freshly Printed Books","version":"1.0","type":"link"}