{"product_id":"conflict-resolution-at-work-for-dummies-paperback-softback-9780470536438","title":"Conflict Resolution at Work For Dummies (Paperback \/ softback) 9780470536438","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eConflict Resolution at Work For Dummies\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eVivian Scott (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470536438, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 29 December 2009\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e368 pages\u003cbr\u003e23.1 x 18.8 x 2.3 cm, 0.476 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eA practical workplace guide to handling conflict effectively\u003c\/p\u003e \u003cp\u003eManaging employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. \u003ci\u003eConflict Resolution at Work For Dummies\u003c\/i\u003e provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOne of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace\u003c\/li\u003e \u003cli\u003eExamines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)\u003c\/li\u003e \u003cli\u003eHelps managers and employees sort through problems and make the workplace a more rewarding place\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eNo manager should be without \u003ci\u003eConflict Resolution at Work For Dummies!\u003c\/i\u003e\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Understanding Conflict in the Workplace 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: An Overview of Conflict Resolution at Work 9\u003c\/p\u003e \u003cp\u003eChapter 2: Understanding What People Bring to Conflict 21\u003c\/p\u003e \u003cp\u003eChapter 3: Determining How Groups Contribute to Conflict 41\u003c\/p\u003e \u003cp\u003eChapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 59\u003c\/p\u003e \u003cp\u003eChapter 5: Knowing When to Address Conflict 77\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Resolving a Conflict between Two or More of Your Employees 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 6: Developing a Plan and Preparing for a Meeting 93\u003c\/p\u003e \u003cp\u003eChapter 7: Starting a Mediation Meeting and Creating a Working Agenda 105\u003c\/p\u003e \u003cp\u003eChapter 8: Negotiating Possible Solutions to a Conflict 123\u003c\/p\u003e \u003cp\u003eChapter 9: Offering Proposals and Crafting Agreements 143\u003c\/p\u003e \u003cp\u003eChapter 10: Adapting a Conflict Meeting for the Entire Team 161\u003c\/p\u003e \u003cp\u003eChapter 11: Monitoring Agreements and Progress 179\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Using Additional Resources to Resolve the Conflict 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 12: Keeping a Team Focused During a Conflict 197\u003c\/p\u003e \u003cp\u003eChapter 13: Determining How Your Company Can Help 209\u003c\/p\u003e \u003cp\u003eChapter 14: Getting Outside Experts to Facilitate Resolutions 223\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Smoothly Handling Conflict When You’re One of the People Involved 239\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 15: Identifying What Both Sides Want 241\u003c\/p\u003e \u003cp\u003eChapter 16: Asking for a Meeting to Talk about the Conflict 255\u003c\/p\u003e \u003cp\u003eChapter 17: Sitting Down to Talk Through the Issues 267\u003c\/p\u003e \u003cp\u003eChapter 18: Tailoring Your Approach to the Organizational Chart 287\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: The Part of Tens 303\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 19: Ten Things You Can Control When You’re in an Unresolved Conflict 305\u003c\/p\u003e \u003cp\u003eChapter 20: Ten Reasons Managers Give for Not Addressing Conflict 311\u003c\/p\u003e \u003cp\u003eChapter 21: Ten Pearls of Wisdom from Professional Mediators 315\u003c\/p\u003e \u003cp\u003eIndex 319\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"For Dummies","offers":[{"title":"Brand New","offer_id":52458288316696,"sku":"9780470536438","price":12.58,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470536438.jpg?v=1785370553","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/conflict-resolution-at-work-for-dummies-paperback-softback-9780470536438","provider":"Freshly Printed Books","version":"1.0","type":"link"}