{"product_id":"comptia-project-study-guide-exam-pk0-005-paperback-softback-9781119892458","title":"CompTIA Project+ Study Guide; Exam PK0-005 (Paperback \/ softback) 9781119892458","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eCompTIA Project+ Study Guide\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eExam PK0-005\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eKim Heldman (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781119892458, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 6 October 2022\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e480 pages\u003cbr\u003e22.9 x 18.3 x 2.8 cm, 0.658 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003ePrepare for the Project+ exam and a new career in project management quickly and efficiently with a newly updated guide\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eIn the newly revised Third Edition of the \u003ci\u003eCompTIA Project+ Study Guide: Exam PK0-005\u003c\/i\u003e, veteran project manager and tech educator Kim Heldman delivers a fully updated and comprehensive guide to the foundational CompTIA Project+ exam. This all-in-one study aid focuses on the job-critical skills demanded by employers and will help you hit the ground running on your first day in a new project management role. \u003c\/p\u003e\n\u003cp\u003eIn this Study Guide, you’ll learn to manage the project lifecycle, coordinate small- and medium-sized projects, establish communication plans, manage resources and stakeholders, maintain project documentation and artifacts, and support the completion of larger projects within an information technology environment. It also offers: \u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eHands-on, concrete guidance designed to banish test anxiety and prepare you for the entry-level CompTIA Project+ exam\u003c\/li\u003e \u003cli\u003eDetailed advice on project management concepts, lifecycle phases, project tools and documentation, and IT and governance basics required by on-the-job project managers\u003c\/li\u003e \u003cli\u003eComplimentary access to Sybex’s interactive, online learning environment and test bank, complete with an assessment test, hundreds of practice questions, practice exams, electronic flashcards, and a searchable glossary of key terms\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFull of practical examples and insights drawn from the author’s extensive, real-world experience, the newest edition of \u003ci\u003eCompTIA Project+ Study Guide: Exam PK0-005, Third Edition,\u003c\/i\u003e is a must-read for anyone considering a new career in project management or preparing for the CompTIA Project+ exam.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eIntroduction Assessment Test xxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Introducing the Project 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining the Project 2\u003c\/p\u003e \u003cp\u003eIdentifying the Project 2\u003c\/p\u003e \u003cp\u003ePrograms and Portfolios 3\u003c\/p\u003e \u003cp\u003eUnderstanding Operations 4\u003c\/p\u003e \u003cp\u003eUsing the PMBOK ® Guide 5\u003c\/p\u003e \u003cp\u003eProject Life Cycle Phases 5\u003c\/p\u003e \u003cp\u003eDiscovery Phase 6\u003c\/p\u003e \u003cp\u003eInitiating Phase 6\u003c\/p\u003e \u003cp\u003ePlanning Phase 7\u003c\/p\u003e \u003cp\u003eThe Executing Phase 9\u003c\/p\u003e \u003cp\u003eThe Closing Phase 10\u003c\/p\u003e \u003cp\u003ePerforming the Discovery\/Concept Preparation Phase 10\u003c\/p\u003e \u003cp\u003eHow Projects Come About 11\u003c\/p\u003e \u003cp\u003eCreating the Business Case and Selecting Projects 13\u003c\/p\u003e \u003cp\u003eDetermining Benefits and Rewards 14\u003c\/p\u003e \u003cp\u003eExamining Existing Artifacts 21\u003c\/p\u003e \u003cp\u003eProject Selection Methods 23\u003c\/p\u003e \u003cp\u003eDecision Models 24\u003c\/p\u003e \u003cp\u003eExpert Judgment 25\u003c\/p\u003e \u003cp\u003eSummary 25\u003c\/p\u003e \u003cp\u003eExam Essentials 26\u003c\/p\u003e \u003cp\u003eKey Terms 27\u003c\/p\u003e \u003cp\u003eReview Questions 28\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Understanding IT Fundamentals 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding the Role of the Project Manager 34\u003c\/p\u003e \u003cp\u003eLeadership 35\u003c\/p\u003e \u003cp\u003eCommunication 35\u003c\/p\u003e \u003cp\u003eProblem Solving 36\u003c\/p\u003e \u003cp\u003eNegotiating 36\u003c\/p\u003e \u003cp\u003eOrganization and Time Management 37\u003c\/p\u003e \u003cp\u003eFactors That Influence Project Management Activities 38\u003c\/p\u003e \u003cp\u003eEnvironmental, Social, and Governance (ESG) Factors 38\u003c\/p\u003e \u003cp\u003eCompliance and Privacy Considerations 40\u003c\/p\u003e \u003cp\u003eInformation Technology Fundamentals 46\u003c\/p\u003e \u003cp\u003eInfrastructure 46\u003c\/p\u003e \u003cp\u003eCloud Models 51\u003c\/p\u003e \u003cp\u003eSoftware 55\u003c\/p\u003e \u003cp\u003eFinancial Systems 60\u003c\/p\u003e \u003cp\u003eSummary 62\u003c\/p\u003e \u003cp\u003eExam Essentials 64\u003c\/p\u003e \u003cp\u003eKey Terms 65\u003c\/p\u003e \u003cp\u003eReview Questions 67\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Creating the Project Charter 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIdentifying and Assessing Stakeholder Roles and Responsibilities 72\u003c\/p\u003e \u003cp\u003eThe Customer and End Users 73\u003c\/p\u003e \u003cp\u003eThe Project Sponsor 74\u003c\/p\u003e \u003cp\u003eThe Project Manager 75\u003c\/p\u003e \u003cp\u003eThe Senior Management Team 76\u003c\/p\u003e \u003cp\u003eThe Business Analyst 76\u003c\/p\u003e \u003cp\u003eThe Subject Matter Experts 76\u003c\/p\u003e \u003cp\u003eThe Project Management Office 77\u003c\/p\u003e \u003cp\u003eThe Program Manager 77\u003c\/p\u003e \u003cp\u003eThe IT Team 78\u003c\/p\u003e \u003cp\u003eThe Stakeholder Register 79\u003c\/p\u003e \u003cp\u003eAssessing Stakeholders 80\u003c\/p\u003e \u003cp\u003eCreating the Preliminary Scope Statement 83\u003c\/p\u003e \u003cp\u003eUnderstanding the Need 84\u003c\/p\u003e \u003cp\u003eDocumenting the Preliminary Scope Definition 85\u003c\/p\u003e \u003cp\u003eCreating the Project Charter 85\u003c\/p\u003e \u003cp\u003ePurpose or Justification for the Project 86\u003c\/p\u003e \u003cp\u003eObjectives 86\u003c\/p\u003e \u003cp\u003eProject Description 87\u003c\/p\u003e \u003cp\u003eKey Deliverables 87\u003c\/p\u003e \u003cp\u003eHigh- Level List of Requirements 87\u003c\/p\u003e \u003cp\u003eHigh- Level Milestones 87\u003c\/p\u003e \u003cp\u003ePreapproved Budget 88\u003c\/p\u003e \u003cp\u003eHigh- Level Assumptions 88\u003c\/p\u003e \u003cp\u003eHigh- Level Constraints 88\u003c\/p\u003e \u003cp\u003eOverall Risks 89\u003c\/p\u003e \u003cp\u003eOther Contents 89\u003c\/p\u003e \u003cp\u003eProject Success Criteria 89\u003c\/p\u003e \u003cp\u003eFormal Approval 90\u003c\/p\u003e \u003cp\u003eCreating the Records Management Plan 90\u003c\/p\u003e \u003cp\u003eDetermining Access Requirements 92\u003c\/p\u003e \u003cp\u003eHolding the Kickoff Meeting 93\u003c\/p\u003e \u003cp\u003eSummary 98\u003c\/p\u003e \u003cp\u003eExam Essentials 99\u003c\/p\u003e \u003cp\u003eKey Terms 101\u003c\/p\u003e \u003cp\u003eReview Questions 102\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Planning the Project 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining the Planning Phase 108\u003c\/p\u003e \u003cp\u003eDocumenting the Scope Management Plan 109\u003c\/p\u003e \u003cp\u003eWriting the Scope Statement 110\u003c\/p\u003e \u003cp\u003eProject Objectives 111\u003c\/p\u003e \u003cp\u003eProject and Product Description 111\u003c\/p\u003e \u003cp\u003eSuccess Criteria and Key Performance Indicators 111\u003c\/p\u003e \u003cp\u003eKey Deliverables 112\u003c\/p\u003e \u003cp\u003eExclusions from Scope 112\u003c\/p\u003e \u003cp\u003eTime and Cost Estimates 112\u003c\/p\u003e \u003cp\u003eAssumptions 113\u003c\/p\u003e \u003cp\u003eConstraints 113\u003c\/p\u003e \u003cp\u003eApproval of the Scope Statement 118\u003c\/p\u003e \u003cp\u003eDocumenting the Requirements 119\u003c\/p\u003e \u003cp\u003eRequirement Categories 119\u003c\/p\u003e \u003cp\u003eThe Requirements Document 121\u003c\/p\u003e \u003cp\u003eDetermining a Project Methodology 122\u003c\/p\u003e \u003cp\u003eProjects in Control (PRINCE2) 124\u003c\/p\u003e \u003cp\u003eDevOps 124\u003c\/p\u003e \u003cp\u003eDevelopment Life Cycle Methodologies 125\u003c\/p\u003e \u003cp\u003eUsing the Waterfall Methodology 125\u003c\/p\u003e \u003cp\u003eUsing Agile Methodologies 126\u003c\/p\u003e \u003cp\u003eScrum 127\u003c\/p\u003e \u003cp\u003eKanban 127\u003c\/p\u003e \u003cp\u003eScrumban 129\u003c\/p\u003e \u003cp\u003eLean 129\u003c\/p\u003e \u003cp\u003eExtreme Programming 130\u003c\/p\u003e \u003cp\u003eFeature- Driven Development 132\u003c\/p\u003e \u003cp\u003eDynamic Systems Development Method 132\u003c\/p\u003e \u003cp\u003eAgile Unified Process 133\u003c\/p\u003e \u003cp\u003eHybrid 133\u003c\/p\u003e \u003cp\u003eSummary of Project Life Cycles 134\u003c\/p\u003e \u003cp\u003eSelecting a Methodology 136\u003c\/p\u003e \u003cp\u003eDetermining Scope on Agile Projects 138\u003c\/p\u003e \u003cp\u003eAgile Team Members 139\u003c\/p\u003e \u003cp\u003eDetermine a Solutions Design 140\u003c\/p\u003e \u003cp\u003eSummary 143\u003c\/p\u003e \u003cp\u003eExam Essentials 145\u003c\/p\u003e \u003cp\u003eKey Terms 146\u003c\/p\u003e \u003cp\u003eReview Questions 148\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Creating the Project Schedule 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCreating the Work Breakdown Structure 154\u003c\/p\u003e \u003cp\u003eDecomposing the Major Deliverables 155\u003c\/p\u003e \u003cp\u003eGuidelines for Creating a WBS 156\u003c\/p\u003e \u003cp\u003eBenefits of the WBS 157\u003c\/p\u003e \u003cp\u003eWBS Dictionary 158\u003c\/p\u003e \u003cp\u003eScope Baseline 158\u003c\/p\u003e \u003cp\u003eDocumenting the Project Management Plan 159\u003c\/p\u003e \u003cp\u003eSchedule Planning 160\u003c\/p\u003e \u003cp\u003eDefining Tasks 161\u003c\/p\u003e \u003cp\u003eTask Sequencing 162\u003c\/p\u003e \u003cp\u003eTypes of Dependencies 162\u003c\/p\u003e \u003cp\u003eLogical Relationships 163\u003c\/p\u003e \u003cp\u003eCreating a Network Diagram 164\u003c\/p\u003e \u003cp\u003eAssigning Resources 164\u003c\/p\u003e \u003cp\u003eDetermining Task Durations 165\u003c\/p\u003e \u003cp\u003eDefining Duration 165\u003c\/p\u003e \u003cp\u003eEstimating Techniques 165\u003c\/p\u003e \u003cp\u003eDeveloping the Project Schedule 167\u003c\/p\u003e \u003cp\u003eMilestones 168\u003c\/p\u003e \u003cp\u003eProgram Evaluation and Review Technique 169\u003c\/p\u003e \u003cp\u003eGantt Charts 170\u003c\/p\u003e \u003cp\u003eThe Critical Path Method 170\u003c\/p\u003e \u003cp\u003eDuration Compression 172\u003c\/p\u003e \u003cp\u003eResource Loading 173\u003c\/p\u003e \u003cp\u003eProject Scheduling Software 175\u003c\/p\u003e \u003cp\u003eSetting the Baseline and Obtaining Approval 175\u003c\/p\u003e \u003cp\u003eQuality Gates 176\u003c\/p\u003e \u003cp\u003eEstablishing Governance Gates 176\u003c\/p\u003e \u003cp\u003eScheduling Techniques Using Agile Methodologies 177\u003c\/p\u003e \u003cp\u003eEstimating Techniques Using Agile 177\u003c\/p\u003e \u003cp\u003eBurndown Chart 178\u003c\/p\u003e \u003cp\u003eStory Points and Velocity 179\u003c\/p\u003e \u003cp\u003eKanban Board 180\u003c\/p\u003e \u003cp\u003eScrum Board 181\u003c\/p\u003e \u003cp\u003eAgile Release Planning 182\u003c\/p\u003e \u003cp\u003eSummary 185\u003c\/p\u003e \u003cp\u003eExam Essentials 186\u003c\/p\u003e \u003cp\u003eKey Terms 188\u003c\/p\u003e \u003cp\u003eReview Questions 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Resource Planning and Management 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Organizational Structures 196\u003c\/p\u003e \u003cp\u003eThe Functional Organization 196\u003c\/p\u003e \u003cp\u003eThe Matrix Organization 198\u003c\/p\u003e \u003cp\u003eThe Projectized Organization 200\u003c\/p\u003e \u003cp\u003eDetermining Resource Needs 201\u003c\/p\u003e \u003cp\u003eResource Overallocation 203\u003c\/p\u003e \u003cp\u003eInterproject Work 203\u003c\/p\u003e \u003cp\u003eResource Life Cycle 204\u003c\/p\u003e \u003cp\u003ePersonnel Management 206\u003c\/p\u003e \u003cp\u003eTeam Composition 206\u003c\/p\u003e \u003cp\u003eSelecting Team Members 206\u003c\/p\u003e \u003cp\u003eRoles and Responsibilities 208\u003c\/p\u003e \u003cp\u003eOrganization Charts and Position Descriptions 208\u003c\/p\u003e \u003cp\u003eMatrix- Based Charts 209\u003c\/p\u003e \u003cp\u003eBuilding and Managing a Cohesive Team 211\u003c\/p\u003e \u003cp\u003eTrust Building 212\u003c\/p\u003e \u003cp\u003eMonitoring Team Performance 212\u003c\/p\u003e \u003cp\u003eConflict Management 216\u003c\/p\u003e \u003cp\u003eManaging Conflict 216\u003c\/p\u003e \u003cp\u003eProject Kickoff Part Two 219\u003c\/p\u003e \u003cp\u003eProcurement Planning 220\u003c\/p\u003e \u003cp\u003eStatement of Work 221\u003c\/p\u003e \u003cp\u003eVendor Solicitation 222\u003c\/p\u003e \u003cp\u003eVendor Selection Criteria 223\u003c\/p\u003e \u003cp\u003eTypes of Contracts 226\u003c\/p\u003e \u003cp\u003eVendor- Related Documents 228\u003c\/p\u003e \u003cp\u003eSummary 230\u003c\/p\u003e \u003cp\u003eExam Essentials 232\u003c\/p\u003e \u003cp\u003eKey Terms 233\u003c\/p\u003e \u003cp\u003eReview Questions 235\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Defining the Project Budget and Risk Plans 239\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Information Security Concepts 240\u003c\/p\u003e \u003cp\u003eCorporate IT Security Policies 240\u003c\/p\u003e \u003cp\u003eCategorizing Security Policies 242\u003c\/p\u003e \u003cp\u003eEstimating Costs 245\u003c\/p\u003e \u003cp\u003eCost- Estimating Techniques 245\u003c\/p\u003e \u003cp\u003eEstimating Tips 249\u003c\/p\u003e \u003cp\u003eCreating the Project Budget 250\u003c\/p\u003e \u003cp\u003eCreating the Project Budget 251\u003c\/p\u003e \u003cp\u003eCost Baseline 253\u003c\/p\u003e \u003cp\u003eExpenditure Tracking and Reporting 254\u003c\/p\u003e \u003cp\u003eBudget Burndown Chart 255\u003c\/p\u003e \u003cp\u003eEarned Value Management 256\u003c\/p\u003e \u003cp\u003eExpenditure Reporting 260\u003c\/p\u003e \u003cp\u003eRisk Planning 260\u003c\/p\u003e \u003cp\u003eRisk Identification 261\u003c\/p\u003e \u003cp\u003eRisk Analysis 263\u003c\/p\u003e \u003cp\u003ePreparing Risk Responses 267\u003c\/p\u003e \u003cp\u003eRisk Monitoring 270\u003c\/p\u003e \u003cp\u003eSummary 272\u003c\/p\u003e \u003cp\u003eExam Essentials 273\u003c\/p\u003e \u003cp\u003eKey Terms 275\u003c\/p\u003e \u003cp\u003eReview Questions 277\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Communicating the Plan 283\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunications Planning 284\u003c\/p\u003e \u003cp\u003eExchanging Information 285\u003c\/p\u003e \u003cp\u003eListening 287\u003c\/p\u003e \u003cp\u003eMethods of Communicating 288\u003c\/p\u003e \u003cp\u003eAssessing the Forms of Communication 288\u003c\/p\u003e \u003cp\u003eWritten and Verbal Communication 289\u003c\/p\u003e \u003cp\u003eCommunication Methods and Tools 289\u003c\/p\u003e \u003cp\u003eThe Communication Plan 292\u003c\/p\u003e \u003cp\u003eCommunicating with Project Team Members 293\u003c\/p\u003e \u003cp\u003eCommunicating on an Agile Team 294\u003c\/p\u003e \u003cp\u003eFactors That Influence Communications 297\u003c\/p\u003e \u003cp\u003eCommunication Triggers 299\u003c\/p\u003e \u003cp\u003eHolding Effective Meetings 302\u003c\/p\u003e \u003cp\u003eMeeting Types 302\u003c\/p\u003e \u003cp\u003ePreparing for Meetings 305\u003c\/p\u003e \u003cp\u003eCommunication Platforms 307\u003c\/p\u003e \u003cp\u003eCollaboration Tools 307\u003c\/p\u003e \u003cp\u003eMeeting Tools 309\u003c\/p\u003e \u003cp\u003eReporting Project Information 310\u003c\/p\u003e \u003cp\u003eProject Status Reports 310\u003c\/p\u003e \u003cp\u003eProject Dashboard 311\u003c\/p\u003e \u003cp\u003eCharts 311\u003c\/p\u003e \u003cp\u003eEstablishing Communication Channels 313\u003c\/p\u003e \u003cp\u003eMaintaining Communication Records 313\u003c\/p\u003e \u003cp\u003eControlling Communications 315\u003c\/p\u003e \u003cp\u003eManaging Stakeholder Expectations and Communication Needs 316\u003c\/p\u003e \u003cp\u003eSummary 321\u003c\/p\u003e \u003cp\u003eExam Essentials 322\u003c\/p\u003e \u003cp\u003eKey Terms 323\u003c\/p\u003e \u003cp\u003eReview Questions 325\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Processing Change Requests 329\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExecuting Phase Activities 330\u003c\/p\u003e \u003cp\u003eReviewing the Project Management Plan 331\u003c\/p\u003e \u003cp\u003eManaging Vendors 332\u003c\/p\u003e \u003cp\u003eContract Change Control 333\u003c\/p\u003e \u003cp\u003ePaying Vendors 334\u003c\/p\u003e \u003cp\u003eImplementing Change Control Systems 335\u003c\/p\u003e \u003cp\u003eCreate and Submit the Change Request 336\u003c\/p\u003e \u003cp\u003eDocumenting Changes in the Change Control Log and Conducting a Preliminary Review 336\u003c\/p\u003e \u003cp\u003eConducting Impact Assessments 337\u003c\/p\u003e \u003cp\u003eDocumenting Change Recommendations 338\u003c\/p\u003e \u003cp\u003eDetermining Decision-Makers 339\u003c\/p\u003e \u003cp\u003eManaging the Change Control Board 339\u003c\/p\u003e \u003cp\u003eDocumenting Approval Status in the Change Control Log 340\u003c\/p\u003e \u003cp\u003eCommunicating Change Status 340\u003c\/p\u003e \u003cp\u003eUpdating the Project Management Plan 341\u003c\/p\u003e \u003cp\u003eImplementing the Change 341\u003c\/p\u003e \u003cp\u003eValidating the Change and Perform a Quality Check 342\u003c\/p\u003e \u003cp\u003eCommunicating Change Deployment 342\u003c\/p\u003e \u003cp\u003eOther Change Requests 342\u003c\/p\u003e \u003cp\u003eProject Change Management 342\u003c\/p\u003e \u003cp\u003eImplementing Organizational Change 343\u003c\/p\u003e \u003cp\u003eTypes of Organizational Change 343\u003c\/p\u003e \u003cp\u003eImplementing Organizational Change 344\u003c\/p\u003e \u003cp\u003eOperational Change Control on an IT Project 347\u003c\/p\u003e \u003cp\u003eIT Infrastructure Control 347\u003c\/p\u003e \u003cp\u003eSoftware Change Control 348\u003c\/p\u003e \u003cp\u003eOther IT Change Processes 349\u003c\/p\u003e \u003cp\u003eAgile Frameworks 349\u003c\/p\u003e \u003cp\u003eScaling Frameworks 350\u003c\/p\u003e \u003cp\u003eProjects in Control (PRINCE2) 351\u003c\/p\u003e \u003cp\u003eSummary 353\u003c\/p\u003e \u003cp\u003eExam Essentials 354\u003c\/p\u003e \u003cp\u003eKey Terms 355\u003c\/p\u003e \u003cp\u003eReview Questions 357\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Managing Quality and Closing Out the Project 363\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eControlling Quality 364\u003c\/p\u003e \u003cp\u003eInspecting and Testing 364\u003c\/p\u003e \u003cp\u003eUsing Quality Charts 366\u003c\/p\u003e \u003cp\u003eCommon Causes of Variances 372\u003c\/p\u003e \u003cp\u003eTaking Action on Quality Control 373\u003c\/p\u003e \u003cp\u003eManaging Issues 374\u003c\/p\u003e \u003cp\u003eRoles and Responsibilities 374\u003c\/p\u003e \u003cp\u003eIssue Tracking 374\u003c\/p\u003e \u003cp\u003eResolution Plan 375\u003c\/p\u003e \u003cp\u003eResolution Techniques 376\u003c\/p\u003e \u003cp\u003eOutcome Documentation 376\u003c\/p\u003e \u003cp\u003eAction Items 376\u003c\/p\u003e \u003cp\u003eUsing Performance Measures 377\u003c\/p\u003e \u003cp\u003eKey Performance Indicators 377\u003c\/p\u003e \u003cp\u003eBalanced Scorecard 379\u003c\/p\u003e \u003cp\u003eKey Objectives and Results 379\u003c\/p\u003e \u003cp\u003eCost and Schedule Performance 379\u003c\/p\u003e \u003cp\u003eProject Endings 380\u003c\/p\u003e \u003cp\u003eCharacteristics of Closing 380\u003c\/p\u003e \u003cp\u003eTypes of Project Endings 380\u003c\/p\u003e \u003cp\u003eSteps in Closing Out a Project 382\u003c\/p\u003e \u003cp\u003eVerification and Validation of Deliverables 382\u003c\/p\u003e \u003cp\u003eObtaining Sign- Off 383\u003c\/p\u003e \u003cp\u003eDeveloping a Transition Plan and Operational Handoff 383\u003c\/p\u003e \u003cp\u003eRemoving Access 384\u003c\/p\u003e \u003cp\u003eReleasing Team Members 384\u003c\/p\u003e \u003cp\u003eClosing Out the Contract 384\u003c\/p\u003e \u003cp\u003eArchiving Documentation 385\u003c\/p\u003e \u003cp\u003eDocumenting Lessons Learned and Project Evaluation 385\u003c\/p\u003e \u003cp\u003eProject Closure Meeting 388\u003c\/p\u003e \u003cp\u003eProject Closeout Report 388\u003c\/p\u003e \u003cp\u003eRewards and Celebrations 389\u003c\/p\u003e \u003cp\u003ePostimplementation Support and Warranty Period 389\u003c\/p\u003e \u003cp\u003eSummary 390\u003c\/p\u003e \u003cp\u003eExam Essentials 391\u003c\/p\u003e \u003cp\u003eKey Terms 393\u003c\/p\u003e \u003cp\u003eReview Questions 394\u003c\/p\u003e \u003cp\u003eAppendix Answers to Review Questions 399\u003c\/p\u003e \u003cp\u003eChapter 1: Introducing the Project 400\u003c\/p\u003e \u003cp\u003eChapter 2: Understanding IT Fundamentals 401\u003c\/p\u003e \u003cp\u003eChapter 3: Creating the Project Charter 403\u003c\/p\u003e \u003cp\u003eChapter 4: Planning the Project 404\u003c\/p\u003e \u003cp\u003eChapter 5: Creating the Project Schedule 406\u003c\/p\u003e \u003cp\u003eChapter 6: Resource Planning and Management 408\u003c\/p\u003e \u003cp\u003eChapter 7: Defining the Project Budget and Risk Plans 409\u003c\/p\u003e \u003cp\u003eChapter 8: Communicating the Plan 411\u003c\/p\u003e \u003cp\u003eChapter 9: Processing Change Requests 413\u003c\/p\u003e \u003cp\u003eChapter 10: Managing Quality and Closing Out the Project 414\u003c\/p\u003e \u003cp\u003eIndex 417\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Education [\u003ca title=\"See our other books on Education\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Education%20%5BJN%5D%22\"\u003eJN\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Sybex","offers":[{"title":"Brand 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