{"product_id":"communicating-effectively-for-dummies-paperback-softback-9780764553196","title":"Communicating Effectively For Dummies (Paperback \/ softback) 9780764553196","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eCommunicating Effectively For Dummies\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eMarty Brounstein (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780764553196, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 1 April 2001\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e384 pages\u003cbr\u003e23.4 x 18.8 x 2.8 cm, 0.522 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eA friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCommunicating Effectively For Dummies\u003c\/i\u003e shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.\u003c\/p\u003e \u003cp\u003eWhether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eLearn how to become an active listener\u003c\/li\u003e \u003cli\u003eAccentuate the positive in negative situations\u003c\/li\u003e \u003cli\u003eFind win-win solutions for conflicts\u003c\/li\u003e \u003cli\u003eStay on track when writing e-mails and letters\u003c\/li\u003e \u003cli\u003eHandle presentations, interviews, and other challenges\u003c\/li\u003e \u003cli\u003eSpeak forcefully and assertively without alienating others\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecoming aware of your own assumptions\u003c\/li\u003e \u003cli\u003eDealing with passive-aggressive communicators\u003c\/li\u003e \u003cli\u003eWhat to say to help someone open up to you\u003c\/li\u003e \u003cli\u003eCommunicating through eye contact and body language\u003c\/li\u003e \u003cli\u003eMaintaining a positive attitude\u003c\/li\u003e \u003cli\u003eDealing with sensitive issues\u003c\/li\u003e \u003cli\u003eEffective conflict resolution models\u003c\/li\u003e \u003cli\u003eWhen to use e-mail, the phone, or a face-to-face meeting\u003c\/li\u003e \u003cli\u003eDealing with angry customers\u003c\/li\u003e \u003cli\u003eCoaching your staff to communicate better\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIn today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of \u003ci\u003eCommunicating Effectively For Dummies,\u003c\/i\u003e you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eIntroduction.\u003cbr\u003e \u003cbr\u003e Table of Contents.\u003cbr\u003e \u003cbr\u003e Introduction.\u003cbr\u003e \u003cbr\u003e About This Book.\u003cbr\u003e \u003cbr\u003e Conventions Used in This Book.\u003cbr\u003e \u003cbr\u003e How This Book Is Organized.\u003cbr\u003e \u003cbr\u003e Part I: Communicating Successfully.\u003cbr\u003e \u003cbr\u003e Part II: Tuning In to the Power of Active Listening.\u003cbr\u003e \u003cbr\u003e Part III: Speaking Assertively.\u003cbr\u003e \u003cbr\u003e Part IV: Win-Win Conflict Resolution.\u003cbr\u003e \u003cbr\u003e Part V: Tackling Communication Challenges.\u003cbr\u003e \u003cbr\u003e Part VI: The Part of Tens.\u003cbr\u003e \u003cbr\u003e Icons Used in This Book.\u003cbr\u003e \u003cbr\u003e Where to Go from Here.\u003cbr\u003e \u003cbr\u003e Part I: Communicating Successfully.\u003cbr\u003e \u003cbr\u003e Chapter 1: Working at Communicating and Communicating at Work.\u003cbr\u003e \u003cbr\u003e Chapter 2: Understanding How People Express Themselves to Others.\u003cbr\u003e \u003cbr\u003e Chapter 3: Are You Really Listening?\u003cbr\u003e \u003cbr\u003e Part II: Tuning In to the Power of Active Listening.\u003cbr\u003e \u003cbr\u003e Chapter 4: Fixing Your Radar on the Speaker.\u003cbr\u003e \u003cbr\u003e Chapter 5: Putting Active Listening Tools to Work.\u003cbr\u003e \u003cbr\u003e Chapter 6: Giving a Dose of Empathy a la Mode.\u003cbr\u003e \u003cbr\u003e Part III: Speaking Assertively.\u003cbr\u003e \u003cbr\u003e Chapter 7: It Isn't Just What You Say, but How You Say It.\u003cbr\u003e \u003cbr\u003e Chapter 8: Speaking in the Positive.\u003cbr\u003e \u003cbr\u003e Chapter 9: Keeping Your Listener Engaged.\u003cbr\u003e \u003cbr\u003e Part IV: Win-Win Conflict Resolution.\u003cbr\u003e \u003cbr\u003e Chapter 10: Approaching Conflicts Constructively.\u003cbr\u003e \u003cbr\u003e Chapter 11: Communicating to Keep Conflicts Cool.\u003cbr\u003e \u003cbr\u003e Chapter 12: Bringing the Conflict to Resolution.\u003cbr\u003e \u003cbr\u003e Part V: Tackling Communication Challenges.\u003cbr\u003e \u003cbr\u003e Chapter 13: You've Got Mail: Managing E-Mail Communications.\u003cbr\u003e \u003cbr\u003e Chapter 14: Oh, No! I Have to Do a Presentation!\u003cbr\u003e \u003cbr\u003e Chapter 15: Hurdling Customer Challenges.\u003cbr\u003e \u003cbr\u003e Chapter 16: Interviewing from Both Sides of the Table.\u003cbr\u003e \u003cbr\u003e Chapter 17: Conquering the Challenges of Management.\u003cbr\u003e \u003cbr\u003e Part VI: The Part of Tens.\u003cbr\u003e \u003cbr\u003e Chapter 18: Ten Ideas for Effectively Handling Telephone Interactions.\u003cbr\u003e \u003cbr\u003e Chapter 19: Ten Tips to Enhance Teamwork.\u003cbr\u003e \u003cbr\u003e Chapter 20: Ten Actions that Lend Credibility to Your Communications.\u003cbr\u003e \u003cbr\u003e Appendix.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"For Dummies","offers":[{"title":"Brand New","offer_id":52462979973400,"sku":"9780764553196","price":16.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780764553196.jpg?v=1785544170","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/communicating-effectively-for-dummies-paperback-softback-9780764553196","provider":"Freshly Printed Books","version":"1.0","type":"link"}