{"product_id":"business-process-outsourcing-the-competitive-advantage-hardback-9780471655770","title":"Business Process Outsourcing; The Competitive Advantage (Hardback) 9780471655770","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eBusiness Process Outsourcing\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eThe Competitive Advantage\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eRick L. Click (Author), Thomas N. Duening (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780471655770, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 9 November 2004\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e256 pages, Charts: 3 B\u0026amp;W, 0 Color; Drawings: 12 B\u0026amp;W, 0 Color; Tables: 28 B\u0026amp;W, 0 Color; Graphs: 1 B\u0026amp;W, 0 Color\u003cbr\u003e23.2 x 16.2 x 2.3 cm, 0.481 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eBusiness Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.\u003cbr\u003e This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.\u003cbr\u003e * Discusses both the how and why of business process outsourcing with a straightforward \"how to\" approach.\u003cbr\u003e * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.\u003cbr\u003e * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eForeword.  \u003cp\u003ePreface.\u003c\/p\u003e \u003cp\u003eAcknowledgments.\u003c\/p\u003e \u003cp\u003ePART ONE: BPO Overview.\u003c\/p\u003e \u003cp\u003eCHAPTER 1: What Is So Revolutionary about BPO?\u003c\/p\u003e \u003cp\u003eCHAPTER 2: Who Is Using BPO and How?\u003c\/p\u003e \u003cp\u003ePART TWO: To BPO or Not to BPO?\u003c\/p\u003e \u003cp\u003eCHAPTER 3: Identify and Select the BPO Opportunity.\u003c\/p\u003e \u003cp\u003eCHAPTER 4: Identify and Manage the Costs of BPO.\u003c\/p\u003e \u003cp\u003ePART THREE: BPO Vendor Selection.\u003c\/p\u003e \u003cp\u003eCHAPTER 5: Identify and Select a BPO Vendor.\u003c\/p\u003e \u003cp\u003eCHAPTER 6: BPO Contracts.\u003c\/p\u003e \u003cp\u003ePART FOUR: Executing an Outsourcing Project.\u003c\/p\u003e \u003cp\u003eCHAPTER 7: Managing the BPO Transition.\u003c\/p\u003e \u003cp\u003eCHAPTER 8: Managing the Buyer–Vendor Relationship.\u003c\/p\u003e \u003cp\u003eCHAPTER 9: Infrastructure Considerations and Challenges.\u003c\/p\u003e \u003cp\u003eCHAPTER 10: Business Risks and Mitigation Strategies.\u003c\/p\u003e \u003cp\u003ePART FIVE: The Future of BPO.\u003c\/p\u003e \u003cp\u003eCHAPTER 11: Future Potential for BPO.\u003c\/p\u003e \u003cp\u003eEndnotes.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52298023076120,"sku":"9780471655770","price":52.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780471655770.jpg?v=1781731294","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/business-process-outsourcing-the-competitive-advantage-hardback-9780471655770","provider":"Freshly Printed Books","version":"1.0","type":"link"}