{"product_id":"breakaway-deliver-value-to-your-customers-fast-hardback-9780787961640","title":"Breakaway; Deliver Value to Your Customers--Fast! (Hardback) 9780787961640","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eBreakaway\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eDeliver Value to Your Customers--Fast!\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003e\"\u003ci\u003eBreakaway\u003c\/i\u003e is a literary breakthrough! This is a business book that reads more easily than most and is as enlightening as any. Fred has succeeded in demystifying the previously arcane world of employee performance and competency management. Kudos for stripping the industry of its gobbledy-gook jargon and baring its substantive soul.\" \u003cbr\u003e  --Howard M. Block, managing director, Education Services, Banc of America Securities, LLC  \u003cp\u003e\"Speed and proficiency is a great and highly practical concept for gaining competitive advantage. Chuck Fred has done a beautiful job of blending the ideologies of continuous quality improvement and those of continuous learning to create an articulate and compelling case for winning through the development of people. \u003ci\u003eBreakaway\u003c\/i\u003e cuts right to the core of what differentiates winners from losers in the race to provide superior customer value.\"\u003cbr\u003e  --Gary Jusela, vice president, learning, The Home Depot\u003c\/p\u003e \u003cp\u003e\"Chuck Fred's concepts reflect the importance of business velocity, speed of decision making, and customer impact often overlooked in many popular works regarding quality in business.\"\u003cbr\u003e  --Terry J. Erdle, vice president, Sun Microsystems Educational Services\u003c\/p\u003e \u003cp\u003e\"Getting new employees up to speed rapidly--and helping current employees learn new skills--has never been more important for success. The \u003ci\u003eBreakaway\u003c\/i\u003e concepts are becoming a key competitive edge in the war to attract and utilize top talent. A quick 'cycle time to proficiency' is now a must to meet both our customer and employee needs.\"\u003cbr\u003e  --Eric J. Ross, president, Global Customer Care Services, Nortel Networks\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eBreakaway\u003c\/i\u003e reflects the winning philosophy of valuing each person as an individual with unique skills and talents. Fred recognizes that by adapting employee education and training to meet this reality, it is not only good for the person, but good for the customer and for business.\"\u003cbr\u003e  --C. William Pollard, chairman and chief executive officer, The ServiceMaster Company\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eBreakaway\u003c\/i\u003e is a revolutionary book. By focusing on the role of speed and expertise in delivering value to customers fast, Fred has turned the conventional wisdom of business change completely on its head . . . a visionary, practical, and exciting tool that will transform business learning and development forever.\"\u003cbr\u003e  --A. Reed Hayes, president and chief operation officer, National Restaurant Association Education Foundation\u003c\/p\u003e \u003cp\u003e\"As one of the founders of Precision Response Corporation, a leader in out- sourced integrated customer care for over eighteen year, I have seen, first-hand, the importance of people in the customer equation, and encourage business leaders to follow Fred's secrets for success\"\u003cbr\u003e  --David Epstein, chief executive officer, Precision Response Corporation\u003c\/p\u003e \u003cp\u003e\"An insightful and practical look at how organizations can help shorten the cycle time to transform employee learning into customer value . . . a roadmap to help organizations leverage and capitalize on their learning and development investments.\"\u003cbr\u003e  --Richard Chang, CEO, Richard Chang Associates, Inc., author, \u003ci\u003eThe Passion Plan\u003c\/i\u003e and \u003ci\u003ePerformance Scorecards\u003c\/i\u003e\u003c\/p\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eCharles L. Fred (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787961640, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 18 April 2002\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e160 pages, Tables: 5 B\u0026amp;W, 0 Color; Exhibits: 0 B\u0026amp;W, 0 Color; Graphs: 19 B\u0026amp;W, 0 Color\u003cbr\u003e21.9 x 14.4 x 1.8 cm, 0.295 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\"Breakaway\" beschreibt ein neues, revolutionäres Modell zur Steigerung der Performance und zur raschen Umsetzung von Veränderungen. Auf der Basis von Hunderten von Interviews, darunter auch mit gut einem Drittel der Fortune 50 Unternehmen wurden leistungsstarke Tools entwickelt, mit denen Sie Ihr Unternehmen verändern können. Wie? Ganz einfach, indem Sie die Lerngeschwindigkeit Ihrer Mitarbeiter erhöhen und dafür sorgen, dass das erworbene Wissen schnell in die Praxis umgesetzt wird. \"Breakaway\" ist ein praktischer Leitfaden für den schnellen Wandel.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eAcknowledgments.\u003cbr\u003e \u003cbr\u003e The Author.\u003cbr\u003e \u003cbr\u003e INTRODUCTION: The Breakaway.\u003cbr\u003e \u003cbr\u003e CHAPTER ONE: The Intersection of Speed and Expertise.\u003cbr\u003e \u003cbr\u003e The Need for Speed.\u003cbr\u003e \u003cbr\u003e Speed to Proficiency.\u003cbr\u003e \u003cbr\u003e CHAPTER TWO: Three New Rules for a New World.\u003cbr\u003e \u003cbr\u003e Linking Development to Delivery of Value.\u003cbr\u003e \u003cbr\u003e Accumulating Experience.\u003cbr\u003e \u003cbr\u003e Focusing on Speed.\u003cbr\u003e \u003cbr\u003e The Three New Rules.\u003cbr\u003e \u003cbr\u003e The Challenge.\u003cbr\u003e \u003cbr\u003e CHAPTER THREE: Rule 1: Establish the Proficiency Threshold.\u003cbr\u003e \u003cbr\u003e Delivering on the Promise to Customers.\u003cbr\u003e \u003cbr\u003e What Is the Proficiency Threshold?\u003cbr\u003e \u003cbr\u003e Threshold Proficiency in Action.\u003cbr\u003e \u003cbr\u003e Threshold Proficiency and the Value Chain.\u003cbr\u003e \u003cbr\u003e Threshold Proficiency and the Back Office.\u003cbr\u003e \u003cbr\u003e Initiating the Breakaway.\u003cbr\u003e \u003cbr\u003e CHAPTER FOUR: Rule 2: Accelerate the Accumulation of Experience.\u003cbr\u003e \u003cbr\u003e How People Really Learn.\u003cbr\u003e \u003cbr\u003e The Four Phases of Learning.\u003cbr\u003e \u003cbr\u003e Accumulation of Experience Left to Chance.\u003cbr\u003e \u003cbr\u003e Managing the Accumulation of Experience.\u003cbr\u003e \u003cbr\u003e CHAPTER FIVE: Rule 3: Measure the Cycle Time to Threshold Proficiency.\u003cbr\u003e \u003cbr\u003e A New Metric of Human Development.\u003cbr\u003e \u003cbr\u003e Measuring the Proficiency Rate.\u003cbr\u003e \u003cbr\u003e Revisiting the Learning Curve.\u003cbr\u003e \u003cbr\u003e Redefining the Learning Curve.\u003cbr\u003e \u003cbr\u003e The Partners of Starbucks.\u003cbr\u003e \u003cbr\u003e Staying Grounded.\u003cbr\u003e \u003cbr\u003e CHAPTER SIX: Putting It All Together: Orchestrating the Breakaway.\u003cbr\u003e \u003cbr\u003e Two Companies, Two Styles.\u003cbr\u003e \u003cbr\u003e Six Themes for Speed.\u003cbr\u003e \u003cbr\u003e The Breakaway.\u003cbr\u003e \u003cbr\u003e CHAPTER SEVEN: The Leadership Agenda: Taking People from Where They Are to Where They Need to Be-Fast.\u003cbr\u003e \u003cbr\u003e Creating the Obsession.\u003cbr\u003e \u003cbr\u003e Leading the Net Generation.\u003cbr\u003e \u003cbr\u003e Attracting the Free Agent Worker.\u003cbr\u003e \u003cbr\u003e Bringing Innovation to the Development of People.\u003cbr\u003e \u003cbr\u003e Leading the Breakaway.\u003cbr\u003e \u003cbr\u003e Notes.\u003cbr\u003e \u003cbr\u003e Index.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52410666287384,"sku":"9780787961640","price":18.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787961640.jpg?v=1784247421","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/breakaway-deliver-value-to-your-customers-fast-hardback-9780787961640","provider":"Freshly Printed Books","version":"1.0","type":"link"}