{"product_id":"borders-in-service-enactments-of-nationhood-in-transnational-call-centres-paperback-softback-9781487520595","title":"Borders in Service; Enactments of Nationhood in Transnational Call Centres (Paperback \/ softback) 9781487520595","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eBorders in Service\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eEnactments of Nationhood in Transnational Call Centres\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eKiran Mirchandani (Author), Winifred Poster (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781487520595\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 21 September 2016\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e288 pages\u003cbr\u003e22.9 x 15.3 x 1.7 cm, 0.45 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003ci\u003eBorders in Service\u003c\/i\u003e traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. \u003c\/p\u003eIn this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAcknowledgements\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntroduction\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 1\u003cbr\u003eEnactments of Nationhood in Transnational Call Centers\u003cbr\u003eWinifred R. Poster and Kiran Mirchandani \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePart I:  Call Centers as Building Blocks for Narratives of the Nation-State\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 2\u003cbr\u003e\"El Salvador Works\": The Creation and Negotiation of a National Brand and the Transnational Imaginary\u003cbr\u003eCecilia M. Rivas\u003c\/p\u003e \u003cp\u003eChapter 3:  Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centers\u003cbr\u003eAlissa Trotz, Kiran Mirchandani, and Iman Khan\u003c\/p\u003e \u003cp\u003eChapter 4\u003cbr\u003e\u0026amp;#x2018;An Island Off the West Coast of Australia:\u0026amp;#x2019;  Multiplex Geography and the Growth of Transnational Tele-Mediated Service Work in Mauritius\u003cbr\u003eChris Benner and Jairus Rossi\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePart II:  Constructing Nationally-Appropriate (and In-Appropriate) Workers\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003eChapter 5\u003cbr\u003eWe Serve the World: Everyday Nationalism and English in the Philippine Offshore Call Centers\u003cbr\u003eAileen O. Salonga         \u003c\/p\u003e \u003cp\u003eChapter 6\u003cbr\u003eTransnational Homies and The Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centers\u003cbr\u003eLuis Pedro Meoño Artiga        \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePart III:  Caught in the Middle:  Labors of Borders and Crossings\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 7\u003cbr\u003eMigrations a L\u0026amp;#x2019;Envers: Global Service work and Discursive Crossings\u003cbr\u003eSanae Elmoudden         \u003c\/p\u003e \u003cp\u003eChapter 8\u003cbr\u003eBorder Speech Between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centers\u003cbr\u003eJosiah Heyman and Amado Alarcón       \u003c\/p\u003e \u003cp\u003eSummary \u003c\/p\u003e \u003cp\u003eChapter 9\u003cbr\u003eConclusions: Borders in Service\u003cbr\u003eKiran Mirchandani and Winifred R. Poster      \u003c\/p\u003e \u003cp\u003e\u003cbr\u003eList of Contributors\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003c\/font\u003e","brand":"University of Toronto Press","offers":[{"title":"Brand New","offer_id":52595492946200,"sku":"9781487520595","price":19.69,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/freshlyprintedbooks.co.uk\/products\/borders-in-service-enactments-of-nationhood-in-transnational-call-centres-paperback-softback-9781487520595","provider":"Freshly Printed Books","version":"1.0","type":"link"}