{"product_id":"beyond-the-call-why-some-of-your-team-go-the-extra-mile-and-others-dont-show-paperback-softback-9781119962588","title":"Beyond The Call; Why Some of Your Team Go the Extra Mile and Others Don't Show (Paperback \/ softback) 9781119962588","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eBeyond The Call\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eWhy Some of Your Team Go the Extra Mile and Others Don't Show\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eMarc Woods (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781119962588, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 7 December 2012\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e216 pages\u003cbr\u003e21.6 x 13.7 x 2 cm, 0.295 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\"I loved this book: it is well written, well-structured and contains much that will interest both newly appointed managers and those who have been in the role for some time.\" (\u003cem\u003eTrainingzone.co.uk,\u003c\/em\u003e July 2013) \u003c\/p\u003e\n\u003cp\u003e\"... a useful examination... what's new is the analysis of the difference between employee engagement and discretionary effort.\" (\u003cem\u003eSupply Management,\u003c\/em\u003e February 2013) \u003c\/p\u003e\n\u003cp\u003e\"... an exhaustive examination of how managers can foster unity and motivate effectively.\" (\u003cem\u003ePeople Management,\u003c\/em\u003e January 2013) \u003c\/p\u003e\n\u003cp\u003e\"... this book will show you how to coax every member of your team to do more, leaving behind mediocrity for excellence.\" (\u003cem\u003eUlster Business,\u003c\/em\u003e December 2012) \u003c\/p\u003e\n\u003cp\u003e\"Well worthwhile for anyone involved in talent management or the leadership team.\" (\u003cem\u003eFinancial Adviser,\u003c\/em\u003e June 2013)\u003c\/p\u003e\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eWhy some team members go the extra mile while others don't--and how to get more out of everyone\u003c\/b\u003e  \u003cp\u003eBusiness leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer. \u003ci\u003eBeyond the Call\u003c\/i\u003e uses case studies, the real-world stories of real managers, and groundbreaking research from NYU's Stern School of Business, to answer important questions about performance and offer real solutions for building high-performing organizations and teams. This book will show you how to coax every member of you team to do more, leaving behind mediocrity for excellence.\u003cb\u003e\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003e\u003ci\u003e'Beyond the Call addresses a topic that goes to the very heart of what makes organisations successful in the 21st Century...this book provides a useful framework to help managers understand more about the discretionary effort. \u003c\/i\u003e Beyond the Call \u003ci\u003eoutlined discretionary effort principles that all managers should benefit from adopting'\u003c\/i\u003e\u003cbr\u003e \u003cb\u003eJonathan Emms, Head of Primary Care, Country Lead, Pfizer UK\u003c\/b\u003e\u003cbr\u003e \u003cb\u003e\u003cbr\u003e \u003c\/b\u003e\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eForeword v  \u003cp\u003e1. Discretionary Effort and the Case of the Mysterious Mr Underhill 1\u003c\/p\u003e \u003cp\u003e2. A Manifesto for Discretionary Effort 17\u003c\/p\u003e \u003cp\u003e3. Free to Decide 37\u003c\/p\u003e \u003cp\u003e4. Getting to Know You 65\u003c\/p\u003e \u003cp\u003e5. Putting Others First 91\u003c\/p\u003e \u003cp\u003e6. Fair’s Fair 115\u003c\/p\u003e \u003cp\u003e7. Team Talk 139\u003c\/p\u003e \u003cp\u003e8. The Importance of Trust 169\u003c\/p\u003e \u003cp\u003e9. Next Steps 191\u003c\/p\u003e \u003cp\u003eAcknowledgements 207\u003c\/p\u003e \u003cp\u003eReading List 209\u003c\/p\u003e \u003cp\u003eAbout the Authors 215\u003c\/p\u003e \u003cp\u003eIndex 217\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52501153612056,"sku":"9781119962588","price":13.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781119962588.jpg?v=1786213041","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/beyond-the-call-why-some-of-your-team-go-the-extra-mile-and-others-dont-show-paperback-softback-9781119962588","provider":"Freshly Printed Books","version":"1.0","type":"link"}