{"product_id":"behavioral-public-performance-how-people-make-sense-of-government-metrics-paperback-9781108708074","title":"Behavioral Public Performance; How People Make Sense of Government Metrics (Paperback \/ softback) 9781108708074","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eBehavioral Public Performance\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow People Make Sense of Government Metrics\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003eThis Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance.\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eOliver James (Author), Asmus Leth Olsen (Author), Donald P. Moynihan (Author), Gregg G. Van Ryzin (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781108708074, Cambridge University Press\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 25 June 2020\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e75 pages, 29 b\/w illus.\u003cbr\u003e22.8 x 15.3 x 0.7 cm, 0.167 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eA revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e1. Introduction. Connecting two revolutions\u003cbr\u003e 2. What's in a (performance) number?\u003cbr\u003e 3. Frames\u003cbr\u003e 4. Comparisons\u003cbr\u003e 5. Motivated reasoning\u003cbr\u003e 6. Sources\u003cbr\u003e 7. Stereotypes and anti-public sector bias\u003cbr\u003e 8. Autonomy and learning\u003cbr\u003e 9. Lessons for practice and governance.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Organizational theory \u0026amp; behaviour [\u003ca title=\"See our other books on Organizational theory \u0026amp; behaviour\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Organizational%20theory%20\u0026amp;%20behaviour%20%5BKJU%5D%22\"\u003eKJU\u003c\/a\u003e], Public administration [\u003ca title=\"See our other books on Public administration\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Public%20administration%20%5BJPP%5D%22\"\u003eJPP\u003c\/a\u003e], Politics \u0026amp; government [\u003ca title=\"See our other books on Politics \u0026amp; government\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Politics%20\u0026amp;%20government%20%5BJP%5D%22\"\u003eJP\u003c\/a\u003e], Research methods: general [\u003ca title=\"See our other books on Research methods: general\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Research%20methods:%20general%20%5BGPS%5D%22\"\u003eGPS\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Cambridge University Press","offers":[{"title":"Default Title","offer_id":46003100746008,"sku":"9781108708074","price":17.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/products\/9781108708074i_c98606d0-3f9d-4fda-8582-2a102d7a4924.jpg?v=1696708655","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/behavioral-public-performance-how-people-make-sense-of-government-metrics-paperback-9781108708074","provider":"Freshly Printed Books","version":"1.0","type":"link"}