{"product_id":"advanced-operations-management-paperback-softback-9780470026540","title":"Advanced Operations Management (Paperback \/ softback) 9780470026540","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eAdvanced Operations Management\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eDavid Loader (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470026540, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 24 March 2006\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e352 pages\u003cbr\u003e23 x 15.2 x 1.9 cm, 0.51 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eIn the fast changing business and financial markets, the role of operations manager is crucially important to any organisation.  As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases.   \u003cp\u003eThis book follows on from \u003ci\u003eFundamentals of Global Operations Management, 2e (0470026537)\u003c\/i\u003e.   Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost-effectively. He covers the key aspects of the role, which include managing risk, people and clients.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003eAbout the author xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 THE CHALLENGE 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe profile of operations 2\u003c\/p\u003e \u003cp\u003eOperations is a business 3\u003c\/p\u003e \u003cp\u003eThe challenge of change 5\u003c\/p\u003e \u003cp\u003eThe challenge of management style 7\u003c\/p\u003e \u003cp\u003eThe challenge of global markets 8\u003c\/p\u003e \u003cp\u003eThe challenge of personal goals 10\u003c\/p\u003e \u003cp\u003eThe challenge of dealing with events 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 THE MANAGEMENT PHILOSOPHY 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReporting lines 19\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 THE MANAGEMENT OF RISK 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMarket risk 26\u003c\/p\u003e \u003cp\u003eCharacteristics of the products used 27\u003c\/p\u003e \u003cp\u003eManagement risk 27\u003c\/p\u003e \u003cp\u003eInadequate procedures and controls 27\u003c\/p\u003e \u003cp\u003eInformation or reporting risk 28\u003c\/p\u003e \u003cp\u003eMarket or principal risk 28\u003c\/p\u003e \u003cp\u003eCredit or counterparty risk 30\u003c\/p\u003e \u003cp\u003eOperational risk 31\u003c\/p\u003e \u003cp\u003eMeans of reducing settlement risk 33\u003c\/p\u003e \u003cp\u003ePersonnel\/HR risk 35\u003c\/p\u003e \u003cp\u003eLiquidity risk 36\u003c\/p\u003e \u003cp\u003eSystemic risk 37\u003c\/p\u003e \u003cp\u003eFinancial or treasury risk 38\u003c\/p\u003e \u003cp\u003eTechnology risk 39\u003c\/p\u003e \u003cp\u003eSystems failures 39\u003c\/p\u003e \u003cp\u003eTechnology awareness 40\u003c\/p\u003e \u003cp\u003eLegal risk 40\u003c\/p\u003e \u003cp\u003eRegulatory risk 41\u003c\/p\u003e \u003cp\u003eReputation risk 42\u003c\/p\u003e \u003cp\u003eOther risks 43\u003c\/p\u003e \u003cp\u003eMalicious risk 43\u003c\/p\u003e \u003cp\u003eCountry risk 43\u003c\/p\u003e \u003cp\u003eUnderstanding risk 45\u003c\/p\u003e \u003cp\u003eControlling risk 45\u003c\/p\u003e \u003cp\u003eStrategic controls 46\u003c\/p\u003e \u003cp\u003eManagement responsibility 48\u003c\/p\u003e \u003cp\u003eRole of risk management 49\u003c\/p\u003e \u003cp\u003eThe risk management process 50\u003c\/p\u003e \u003cp\u003eRisk management departments 52\u003c\/p\u003e \u003cp\u003eStaff training 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 SECURITIES FINANCING 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is securities financing? 58\u003c\/p\u003e \u003cp\u003eStock lending 59\u003c\/p\u003e \u003cp\u003eSecurities lending process flows 64\u003c\/p\u003e \u003cp\u003eLoan initiation 65\u003c\/p\u003e \u003cp\u003eDelivery of collateral and securities 65\u003c\/p\u003e \u003cp\u003eManagement of benefits and collateral 65\u003c\/p\u003e \u003cp\u003eReturn\/recall of securities 66\u003c\/p\u003e \u003cp\u003ePayment of fees 66\u003c\/p\u003e \u003cp\u003eLending agreement 67\u003c\/p\u003e \u003cp\u003eRepurchase agreements (Repos) 67\u003c\/p\u003e \u003cp\u003eCollateral 68\u003c\/p\u003e \u003cp\u003eSecuritisation 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 TREASURY AND FUNDING 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCase study 75\u003c\/p\u003e \u003cp\u003eUnsecured borrowing 80\u003c\/p\u003e \u003cp\u003eSecured borrowing 81\u003c\/p\u003e \u003cp\u003eMoney market instruments 83\u003c\/p\u003e \u003cp\u003eDerivatives 84\u003c\/p\u003e \u003cp\u003eForeign exchange 84\u003c\/p\u003e \u003cp\u003eTreasury settlements 85\u003c\/p\u003e \u003cp\u003eCash management 86\u003c\/p\u003e \u003cp\u003eRisk in treasury settlement 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 RESOURCE MANAGEMENT 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePressures on resource 92\u003c\/p\u003e \u003cp\u003eDefining resource 96\u003c\/p\u003e \u003cp\u003eTraining and developing people 97\u003c\/p\u003e \u003cp\u003eContingency planning 98\u003c\/p\u003e \u003cp\u003eRestructuring 101\u003c\/p\u003e \u003cp\u003eTraining and personal development 103\u003c\/p\u003e \u003cp\u003eSuccession planning 105\u003c\/p\u003e \u003cp\u003eDealing with people 107\u003c\/p\u003e \u003cp\u003eThe working environment 110\u003c\/p\u003e \u003cp\u003eManaging systems 110\u003c\/p\u003e \u003cp\u003eTechnical performance 113\u003c\/p\u003e \u003cp\u003eOperational performance 114\u003c\/p\u003e \u003cp\u003eDifficult people 115\u003c\/p\u003e \u003cp\u003eMotivation 117\u003c\/p\u003e \u003cp\u003eNo motivation means trouble is brewing 120\u003c\/p\u003e \u003cp\u003ePerformance measurement 120\u003c\/p\u003e \u003cp\u003eManagement of people 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 TECHNOLOGY IN OPERATIONS 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTiming and resourcing 135\u003c\/p\u003e \u003cp\u003eLoss of key personnel 137\u003c\/p\u003e \u003cp\u003eManaging the operations function through the project 137\u003c\/p\u003e \u003cp\u003ePost-implementation 141\u003c\/p\u003e \u003cp\u003eTechnology and the future 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 PROCEDURAL DOCUMENTATION – CAPTURING THE KNOWLEDGE BASE 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe historical perspective 144\u003c\/p\u003e \u003cp\u003eThe benefits of good documentation 145\u003c\/p\u003e \u003cp\u003eWhat is good procedural documentation? 148\u003c\/p\u003e \u003cp\u003eIn-house or outsource? 150\u003c\/p\u003e \u003cp\u003e1 Skill 150\u003c\/p\u003e \u003cp\u003e2 Time 151\u003c\/p\u003e \u003cp\u003e3 Cost 152\u003c\/p\u003e \u003cp\u003eMaintaining, controlling and distributing the documentation 152\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 CLIENT MANAGEMENT 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCustomer relationships 157\u003c\/p\u003e \u003cp\u003eThe approach to customer relationships and the ‘client culture’ 160\u003c\/p\u003e \u003cp\u003eKnow your client 164\u003c\/p\u003e \u003cp\u003eGeneral guide to account opening and customer identification 164\u003c\/p\u003e \u003cp\u003eMoney laundering 178\u003c\/p\u003e \u003cp\u003eDefining the service and establishing relationships 178\u003c\/p\u003e \u003cp\u003eWhat is considered as client service? 178\u003c\/p\u003e \u003cp\u003eEstablishing relationships 179\u003c\/p\u003e \u003cp\u003eThe manager’s role in relationship management 180\u003c\/p\u003e \u003cp\u003eStructure of the operations function 182\u003c\/p\u003e \u003cp\u003eResponsibility 182\u003c\/p\u003e \u003cp\u003eMeasuring service levels 184\u003c\/p\u003e \u003cp\u003eEscalation procedures 186\u003c\/p\u003e \u003cp\u003eClient liaison programmes 187\u003c\/p\u003e \u003cp\u003eFront-office client team 188\u003c\/p\u003e \u003cp\u003eIndustry issues 188\u003c\/p\u003e \u003cp\u003eTraining the team 189\u003c\/p\u003e \u003cp\u003eAnalysing competition 189\u003c\/p\u003e \u003cp\u003eDeveloping the service 190\u003c\/p\u003e \u003cp\u003eWhat are the potential problems in customer relationships? 191\u003c\/p\u003e \u003cp\u003eManaging risk in the customer relationship 192\u003c\/p\u003e \u003cp\u003eClient visits 194\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 MANAGEMENT INFORMATION 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInformation paths 200\u003c\/p\u003e \u003cp\u003eDistribution 201\u003c\/p\u003e \u003cp\u003eMI production 202\u003c\/p\u003e \u003cp\u003eSourcing data 203\u003c\/p\u003e \u003cp\u003eCompilation and validation 204\u003c\/p\u003e \u003cp\u003eProduction of MI 204\u003c\/p\u003e \u003cp\u003eRisks in MI 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 OUTSOURCING\/INSOURCING OPERATIONS FUNCTIONS 211\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOutsourcing 212\u003c\/p\u003e \u003cp\u003eRegulation and outsourcing 214\u003c\/p\u003e \u003cp\u003eInsourcing 223\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 INDUSTRY DEVELOPMENTS 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRegulatory changes and T\u0026amp;C 231\u003c\/p\u003e \u003cp\u003eIndustry recommendation 232\u003c\/p\u003e \u003cp\u003eShortening settlement cycles 232\u003c\/p\u003e \u003cp\u003eWhat else? 233\u003c\/p\u003e \u003cp\u003eBank for International Settlement 233\u003c\/p\u003e \u003cp\u003eSecurities Industry Association 234\u003c\/p\u003e \u003cp\u003eAlternative Investment Management Association 235\u003c\/p\u003e \u003cp\u003eInternational Swaps and Derivatives Association 235\u003c\/p\u003e \u003cp\u003eInternational Securities Markets Association 236\u003c\/p\u003e \u003cp\u003eGSCS benchmarks 237\u003c\/p\u003e \u003cp\u003eOther industry organisations 237\u003c\/p\u003e \u003cp\u003eRemote clearing 237\u003c\/p\u003e \u003cp\u003eThe G30’s 20 recommendations 239\u003c\/p\u003e \u003cp\u003eCreating a strengthened, interoperable global network 239\u003c\/p\u003e \u003cp\u003eMitigating risk 240\u003c\/p\u003e \u003cp\u003eImproving governance 241\u003c\/p\u003e \u003cp\u003eAppendices\u003c\/p\u003e \u003cp\u003eA FATF DOCUMENTS ON THE FORTY RECOMMENDATIONS 243\u003c\/p\u003e \u003cp\u003eB FATF–GAFI 279\u003c\/p\u003e \u003cp\u003eC CONSOLIDATED KYC RISK MANAGEMENT 283\u003c\/p\u003e \u003cp\u003eGlossary 297\u003c\/p\u003e \u003cp\u003eList of abbreviations 311\u003c\/p\u003e \u003cp\u003eUseful websites and suggested further reading 313\u003c\/p\u003e \u003cp\u003eIndex 315\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Finance \u0026amp; accounting [\u003ca title=\"See our other books on Finance \u0026amp; accounting\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Finance%20\u0026amp;%20accounting%20%5BKF%5D%22\"\u003eKF\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52256248791320,"sku":"9780470026540","price":36.38,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470026540.jpg?v=1781274520","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/advanced-operations-management-paperback-softback-9780470026540","provider":"Freshly Printed Books","version":"1.0","type":"link"}