{"product_id":"achieving-class-a-business-excellence-an-executives-perspective-hardback-9780470260340","title":"Achieving Class A Business Excellence; An Executive's Perspective (Hardback) 9780470260340","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eAchieving Class A Business Excellence\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eAn Executive's Perspective\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eDennis Groves (Author), Kevin Herbert (Author), James G. Correll (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470260340, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 10 October 2008\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e400 pages\u003cbr\u003e22.9 x 15.5 x 4.1 cm, 0.612 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\"Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets.\" (\u003cem\u003eWorks Management,\u003c\/em\u003e December 2008)\u003c\/p\u003e\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eA tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, \u003ci\u003eThe Oliver Wight Class A Checklist for Business Excellence\u003c\/i\u003e, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePrologue xi\u003c\/p\u003e \u003cp\u003eIntroduction xiii\u003c\/p\u003e \u003cp\u003e1 Opportunity 1\u003c\/p\u003e \u003cp\u003e2 Fact-Finding—Greg Meets His Team 19\u003c\/p\u003e \u003cp\u003e3 Greg’s Directives 47\u003c\/p\u003e \u003cp\u003e4 Breakdown 53\u003c\/p\u003e \u003cp\u003e5 Listening 67\u003c\/p\u003e \u003cp\u003e6 and Learning 79\u003c\/p\u003e \u003cp\u003e7 Observing 95\u003c\/p\u003e \u003cp\u003e8 Possibilities 115\u003c\/p\u003e \u003cp\u003e9 Beginning 141\u003c\/p\u003e \u003cp\u003e10 Hope 171\u003c\/p\u003e \u003cp\u003e11 Decision Time 193\u003c\/p\u003e \u003cp\u003e12 Kick-Off 203\u003c\/p\u003e \u003cp\u003e13 Involvement 219\u003c\/p\u003e \u003cp\u003e14 Education, Education, Education 239\u003c\/p\u003e \u003cp\u003e15 Process Design 253\u003c\/p\u003e \u003cp\u003e16 Customer Service 273\u003c\/p\u003e \u003cp\u003e17 Customer Satisfaction 295\u003c\/p\u003e \u003cp\u003e18 Competitive Pressure 313\u003c\/p\u003e \u003cp\u003e19 Class A Leadership 329\u003c\/p\u003e \u003cp\u003e20 Sustainability and More 351\u003c\/p\u003e \u003cp\u003eEpilogue 367\u003c\/p\u003e \u003cp\u003eReader’s Reference 371\u003c\/p\u003e \u003cp\u003eIndex 375\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52509137764632,"sku":"9780470260340","price":31.77,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470260340.jpg?v=1786493585","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/achieving-class-a-business-excellence-an-executives-perspective-hardback-9780470260340","provider":"Freshly Printed Books","version":"1.0","type":"link"}