{"product_id":"above-the-line-how-to-create-a-company-culture-that-engages-employees-delights-customers-and-delivers-results-paperback-softback-9780730312505","title":"Above the Line; How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results (Paperback \/ softback) 9780730312505","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eAbove the Line\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eMichael Henderson (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780730312505, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 3 October 2014\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e288 pages\u003cbr\u003e23.1 x 15.2 x 1.5 cm, 0.413 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003ePosition your organisation's culture to attain new heights\u003c\/b\u003e  \u003cp\u003e\u003ci\u003eAbove the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results\u003c\/i\u003e offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company—customers, shareholder, employees' families, suppliers and the board of directors—and anyone else who may benefit from an association with the organisation.\u003c\/p\u003e \u003cp\u003eThe book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eReveals how to create an organisational culture that achieves desired results\u003c\/li\u003e \u003cli\u003ePuts the cultural transformation process in the hands of the people directly effected\u003c\/li\u003e \u003cli\u003eSmashes some of the established and costly myths about culture and how to work with culture\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis important resource is written for leaders, managers and supervisors at all levels and across industries.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAbout the author xi\u003c\/p\u003e \u003cp\u003eAcknowledgements xiii\u003c\/p\u003e \u003cp\u003eIntroduction xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Understanding culture 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 What is culture? 3\u003c\/p\u003e \u003cp\u003e2 Why organisations should take culture seriously 19\u003c\/p\u003e \u003cp\u003e3 Aligning culture and strategy 33\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Above the line culture 65\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Above and below the line cultures 67\u003c\/p\u003e \u003cp\u003e5 Below the line stages: dead cultures 99\u003c\/p\u003e \u003cp\u003e6 Below the line stages: dying cultures 103\u003c\/p\u003e \u003cp\u003e7 Below the line stages: disabled cultures 109\u003c\/p\u003e \u003cp\u003e8 Crossing the line: a shift in perspective 119\u003c\/p\u003e \u003cp\u003e9 Above the line cultures: stable 125\u003c\/p\u003e \u003cp\u003e10 Above the line cultures: successful 131\u003c\/p\u003e \u003cp\u003e11 Above the line cultures: excelling 139\u003c\/p\u003e \u003cp\u003e12 A glimpse behind the curtain: consciousness and culture 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Elevating culture 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13 Cultural buoyancy devices 159\u003c\/p\u003e \u003cp\u003e14 Leaders worth following 165\u003c\/p\u003e \u003cp\u003e15 Work worth doing 175\u003c\/p\u003e \u003cp\u003e16 Cultures worth contributing to 187\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Culture planning 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e17 Preparing to plan 199\u003c\/p\u003e \u003cp\u003e18 Culture plan 1: purpose 203\u003c\/p\u003e \u003cp\u003e19 Culture plan 2: identity 205\u003c\/p\u003e \u003cp\u003e20 Culture plan 3: values 209\u003c\/p\u003e \u003cp\u003e21 Culture plan 4: capability 213\u003c\/p\u003e \u003cp\u003e22 Culture plan 5: behaviour 215\u003c\/p\u003e \u003cp\u003e23 Culture plan 6: environment 219\u003c\/p\u003e \u003cp\u003e24 Culture plan example 227\u003c\/p\u003e \u003cp\u003e25 A final word of encouragement 233\u003c\/p\u003e \u003cp\u003e26 Next steps 235\u003c\/p\u003e \u003cp\u003eBibliography 237\u003c\/p\u003e \u003cp\u003eIndex 239\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52472067326232,"sku":"9780730312505","price":14.38,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780730312505.jpg?v=1785715314","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/above-the-line-how-to-create-a-company-culture-that-engages-employees-delights-customers-and-delivers-results-paperback-softback-9780730312505","provider":"Freshly Printed Books","version":"1.0","type":"link"}