{"product_id":"90-world-class-activities-by-90-world-class-trainers-paperback-softback-9780787981983","title":"90 World-Class Activities by 90 World-Class Trainers (Paperback \/ softback) 9780787981983","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003e90 World-Class Activities by 90 World-Class Trainers\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eElaine Biech (Edited by), E Biech (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787981983, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 15 December 2006\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e424 pages, Drawings: 11 B\u0026amp;W, 0 Color; Exhibits: 75 B\u0026amp;W, 0 Color\u003cbr\u003e23.5 x 20.4 x 2.3 cm, 0.907 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003ci\u003e90 World-Class Activities by 90 World-Class Trainers\u003c\/i\u003e gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes \u003cb\u003eBellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger\u003c\/b\u003e, and \u003cb\u003e77 other names\u003c\/b\u003e you'll know.  \u003cp\u003eElaine Biech (editor of the Pfeiffer Annuals and author of \u003ci\u003eTraining for Dummies\u003c\/i\u003e) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and teamwork. This invaluable resource presents the favorite activities of some of the most talented trainers in the world—all seven continents are represented.\u003c\/p\u003e \u003cp\u003eAll of these activities have stood the test of time and are presented here for your use to engage teams and groups in collaborative learning. The contributors provide helpful suggestions for adapting the activities to a particular setting or audience and present ideas for adding zest to their favorite activities to ensure that you are as successful with them as they have been.\u003c\/p\u003e \u003cp\u003eThe book is filled with experience and expertise. Combined, the contributors have written and edited almost 800 books and over 3,700 articles and have received hundreds of awards. Many are members of the HRD Hall of Fame and they advise some of the largest organizations in the world. Draw on their expertise and implement several of the activities. Your success is guaranteed.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePresenting xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 1:Training and Consulting Topics 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Change Management 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChoosing Structure to Fit Intentions 5\u003cbr\u003e \u003ci\u003ePhil Grosnick\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBenefits and Risks 8\u003cbr\u003e \u003ci\u003ePeggy G. Hutcheson, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChange—But Don’t Drop the Customer 10\u003cbr\u003e \u003ci\u003eMuralidhar Rao,B.Tech,PGDM,with Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eHot Buttons 14\u003cbr\u003e \u003ci\u003eJoanne G. Sujansky, Ph.D.,CSP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Coaching,Mentoring, and Feedback 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow to Be Impressive When Meeting Someone New 21\u003cbr\u003e \u003ci\u003eKevin Daley\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAdmiration\/Fantasy Exercise 24\u003cbr\u003e \u003ci\u003eBeverly Kaye, Ed.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e360 Feedback 27\u003cbr\u003e \u003ci\u003eStephen K.Merman,Ed.D.,PCC,CPCC\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe Last Time You Were Appreciated 29\u003cbr\u003e \u003ci\u003eBob Nelson, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Communication 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Truth Be Known 33\u003cbr\u003e \u003ci\u003eDianna Booher,CSP,CPAE\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eLearn to Drive a Motorcycle—with Style 36\u003cbr\u003e \u003ci\u003eMarjorie Brody,CSP,CMC,PCC\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eHello! Hello! Can You Hear Me Now?! 38\u003cbr\u003e \u003ci\u003eDebra A.Dinnocenzo, M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePicture That 41\u003cbr\u003e \u003ci\u003eDeborah Dumaine\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eMute Instructions 44\u003cbr\u003e \u003ci\u003eJaime Galvez\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eDomination Identification 47\u003cbr\u003e \u003ci\u003eKristina Gow\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eMetaphorically Speaking 51\u003cbr\u003e \u003ci\u003eAnn Herrmann-Nehdi\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e Open Their Fists 53\u003cbr\u003e \u003ci\u003eElliott Masie\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eLine Up! 55\u003cbr\u003e \u003ci\u003eAgnieszka Niziol-Kaplucha\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eFour Facts 58\u003cbr\u003e \u003ci\u003eBob Pike,CSP,CPAE\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe Shape of Things to Come 61\u003cbr\u003e \u003ci\u003eSuzanne Adele Schmidt,Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Conflict and Collaboration 65\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eForce Follows Force Blindly 66\u003cbr\u003e \u003ci\u003eThomas Crum\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe Cost of Conflict 68\u003cbr\u003e \u003ci\u003eHerb Kindler,Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eResolving Conflict: Easy as ABCD 71\u003cbr\u003e \u003ci\u003eDarryl L. Sink, Ed.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eMagic Matters 79\u003cbr\u003e \u003ci\u003eRichard T.Whelan, M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eCross the Line 82\u003cbr\u003e Joe Willmore\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Creativity 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCreativity and Collaboration Eggsperiment 86\u003cbr\u003e \u003ci\u003eMimi Banta\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eDoubling Up on Creativity 89\u003cbr\u003e \u003ci\u003eM.K.Key, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWhat’s in the Box? 94\u003cbr\u003e \u003ci\u003eLenn Millbower,B.M., M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eScavenger Bingo 97\u003cbr\u003e \u003ci\u003eSteve Sugar,M.B.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTell Me Why 104\u003cbr\u003e \u003ci\u003eArthur B.VanGundy, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Customer Service 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSpecial Delivery 110\u003cbr\u003e \u003ci\u003eChip R. Bell, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eA Customer Service Dream 113\u003cbr\u003e \u003ci\u003eWilliam J. Rothwell, Ph.D., SPHR,FLMT,CTDP, with Dennis E. Gilbert\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Diversity and Differences 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding Cross-Cultural Awareness 122\u003cbr\u003e \u003ci\u003eCarol J. Friday, M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAnimal Magnetism 125\u003cbr\u003e \u003ci\u003ePhil Green,B.Ed.,Adv. Dipl. in Primary Ed.,Cert. Ed.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eDiversity Crossword Puzzle 128\u003cbr\u003e \u003ci\u003eJulie O’Mara\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eInspirational Parables in the Multiethnic Swirl 135\u003cbr\u003e \u003ci\u003eEdwina Pio, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Leadership 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDeveloping Your Leadership Point of View 144\u003cbr\u003e \u003ci\u003eMarjorie Blanchard, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eQuotable Leaders 147\u003cbr\u003e \u003ci\u003eMarlene Caroselli, Ed.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eCredo Memo 151\u003cbr\u003e \u003ci\u003eJim Kouzes\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBoard of Encouragement 159\u003cbr\u003e \u003ci\u003eJean G.Lamkin, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eLeadership Beanbag Volleyball 165\u003cbr\u003e \u003ci\u003eRobert C.Preziosi,D.P.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eLaser Beam Bounce 168\u003cbr\u003e \u003ci\u003eLorraine L.Ukens, M.S.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Organizations and Process Improvement 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDiagramming a Complex System 173\u003cbr\u003e \u003ci\u003eMary L.Broad\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eProcess Improvement in Action 177\u003cbr\u003e \u003ci\u003eRichard Chang,Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTraining Vehicles 188\u003cbr\u003e \u003ci\u003eJack Zenger,D.B.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Self-Management:Time,Meetings, and Values 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat’s Your Priority? 192\u003cbr\u003e \u003ci\u003eJean Barbazette\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eMeeting Norms 196\u003cbr\u003e \u003ci\u003eJohn H.O.Purnell, M.S.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBalancing Your Week 199\u003cbr\u003e \u003ci\u003eBenoit Savard,B.Sc.,M.B.A., and Daniel Genest,B.Sc.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePrioritize Your Values 208\u003cbr\u003e \u003ci\u003eBob Younglove, M.Ed., M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Solving Problems and Making Decisions 211\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTest for Consensus: A Straw Poll 212\u003cbr\u003e \u003ci\u003eKristin J.Arnold,M.B.A.,CMC,CPF,CSP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eSix Thinking Hats® Quick Assessment 215\u003cbr\u003e \u003ci\u003eEdward de Bono,Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThree-Stage, Successive, Rotating Group Problem Resolution 219\u003cbr\u003e \u003ci\u003eDavid W. Jamieson, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTri-State:A Multiple Role Play 225\u003cbr\u003e \u003ci\u003eHank B. Karp,Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eOh,You Animal 236\u003cbr\u003e \u003ci\u003eRichard V.Michaels, M.Ed.,CDP,CCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12:Teamwork 239\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Paper Bridge 241\u003cbr\u003e \u003ci\u003eDave Arch\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eT-Shirt Team 243\u003cbr\u003e \u003ci\u003eElaine Biech\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTower Team 248\u003cbr\u003e \u003ci\u003eBarbara Pate Glacel, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eCommonalities and Uniquenesses 256\u003cbr\u003e \u003ci\u003eBarbara A. Glanz,CSP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eOur Similarities 259\u003cbr\u003e \u003ci\u003eTakako Kawashima, M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePersonal Responsibility Pledge 261\u003cbr\u003e \u003ci\u003eJeffrey Russell and Linda Russell\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWhat Do We Know About Teams? 264\u003cbr\u003e \u003ci\u003eMary B.Wacker\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe Paper Project 279\u003cbr\u003e \u003ci\u003eEdie West, M.Ed.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 2:Training Tools and Skill Development 283\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13:Trainer and Speaker Skills 285\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Stand-Up Skills 286\u003cbr\u003e \u003ci\u003eGeoff Bellman\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEyecatching 291\u003cbr\u003e \u003ci\u003eBjörn Fiedler\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTen Requirements for Effective Training 295\u003cbr\u003e \u003ci\u003eDonald L.Kirkpatrick, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14:Tools for Trainers 299\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Bearly There 301\u003cbr\u003e \u003ci\u003ePole R. Bear\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAre You Sure? 303\u003cbr\u003e \u003ci\u003eAndy Beaulieu\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eOnline Q \u0026amp; A 309\u003cbr\u003e \u003ci\u003eZane L. Berge, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBirds-of-a-Feather 313\u003cbr\u003e \u003ci\u003eSharon L.Bowman,M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eFour Corners Exercise 317\u003cbr\u003e \u003ci\u003eStephen L.Cohen, Ph.D.,CPT\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePeople Hunt 319\u003cbr\u003e \u003ci\u003eLois B.Hart, Ed.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eQuestion Queue 324\u003cbr\u003e \u003ci\u003ePatricia A.McLagan, M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePenny for Your Thoughts 327\u003cbr\u003e \u003ci\u003eBeth A. Schimel,Pharm.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eHit or Myth 330\u003cbr\u003e \u003ci\u003eHarold D. Stolovitch, Ph.D.,CPT, and Erica J.Keeps, M.Ed.,CPT\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWe’re All a Piece of the Puzzle 333\u003cbr\u003e \u003ci\u003eLinda Byars Swindling, J.D.,CSP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThirty-Five 335\u003cbr\u003e \u003ci\u003eSivasailam “Thiagi”Thiagarajan, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eGetting Senior Managers to Think Creatively 338\u003cbr\u003e \u003ci\u003eWilliam N.Yeomans\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: Icebreakers and Energizers 341\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIncorporation 343\u003cbr\u003e \u003ci\u003eB.Kim Barnes\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eLittle-Known Fact 346\u003cbr\u003e \u003ci\u003ePat Cataldo,M.B.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWhat’s My Line? 348\u003cbr\u003e \u003ci\u003ePeter R.Garber\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAt the Movies 350\u003cbr\u003e \u003ci\u003eKaren Lawson, Ph.D.,CSP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eOn Time Top Ten Trivia 354\u003cbr\u003e \u003ci\u003eDana Gaines Robinson and James C. Robinson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAlphabet Adjectives 357\u003cbr\u003e \u003ci\u003eMax Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBingo 359\u003cbr\u003e \u003ci\u003eEdward E. Scannell,CMP,CSP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePenny Toss 362\u003cbr\u003e \u003ci\u003eMichal Foriest Settles, Ed.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16: Closure: Reviewing Content and Transferring Knowledge 365\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRace to Remember 367\u003cbr\u003e \u003ci\u003eBrooke Broadbent, M.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eI Got It 370\u003cbr\u003e \u003ci\u003eFanny Caballero\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eReviewing and Reinforcing with a Beat 372\u003cbr\u003e \u003ci\u003eRobert “Bob”W. Lucas,B.S., M.A.,CPLP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eQuick Content Quiz 375\u003cbr\u003e \u003ci\u003eAnntoinette “Toni” Lucia\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eOvercoming Barriers 377\u003cbr\u003e \u003ci\u003eJack J. Phillips,Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWord Wheel 380\u003cbr\u003e \u003ci\u003eBill Sewell, M.P.A.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIndex Card Match 383\u003cbr\u003e \u003ci\u003eMel Silberman, Ph.D.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAbout the Editor 387\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Pfeiffer","offers":[{"title":"Brand New","offer_id":52410680017176,"sku":"9780787981983","price":39.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/0787981982_107980.jpg?v=1784248494","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/90-world-class-activities-by-90-world-class-trainers-paperback-softback-9780787981983","provider":"Freshly Printed Books","version":"1.0","type":"link"}